Edf energy reviews: Give your feedback

springc wrote: »

I am on the verge of switching from EDF after a year of being on their Blue Price Promise dual fuel tariff.

Their billing system in appalling, submitting meter readings online never seems to work properly and they don't send engineers to take them unless you request them. Their customer service via email give different answers to those on the telephone, I don't know if they're based elsewhere but it's not exactly helpful either way!

My account was over £600 in credit due to an error on their part from when I originally switched, and even though they've finally adjusted the settings a year later - because, as the CS Adviser put it, he'd bothered to read all the information when it looked like nobody else had - it's still over £200 in credit now!

I've been with EDF for over a year now.
I submit my meter readings online once a month and get a bill produced usually the next working day.
I see they also sent out a meter reader out at about 12 months despite my own regular meter readings.

I've never emailed them a issue, but when I originally switched I did call them to clarify something and sort something out for me and they were helpful on both occasions (although the sorting out response was essentially it'll happen within a week ... which it did)

The initial monthly DD is set based on the cost of 1/12 of the annual consumption you originally inform them, so if that produces a credit, you over estimated your consumption.
DD is reviewed at 6 monthly intervals. If they don't have actual readings from you then that could be why you now have a credit (e.g. they increased the monthly amount). I can't make head or tail of how they calculate the revised monthly payments, but I had no issue getting it changed back to the original amount at the 6 moth period, and at 12 months they said I was not paying enough but they were not changing the DD anyway (I'm currently in credit as you would expect at this time of year)

If you switch supplier, you will get back all your accrued credit.

Although this tariff is "a low-carbon" one, it's by no means green - 100% of the power coming from nuclear generators which, if they don't fail, will leave hazardous waste to be managed for centuries to come.
If I'd have known it was a nuclear power tariff I wouldn't have chosen it. Perhaps MSE could revise its advice?

Re EDF's service, I've only been with them 6 months but have had no problems so far. Indeed they reduced my monthly DD payments when they calculated I would be too much in credit at the end of the first year.

I am on a long EDF fix. I submit regular meter reads, they advise in advance of any DD changes, bills are clear, and their rewards programme is ok. Email correspondence is good, including automated reminders to submit meter reads.

Was with Eon for 5 years before - they were fine too.

Being proactive is the key imho. All good.

Stuart:)

an update on EDF -swopped to them in aug 2012 fixed until sept '13, no hitches moving from scotish power- except SP sent an estimated gas bill which was £20 over, we had given readings! just made sure our start reading with EDF matched; couldnt be bothered time/energy to wrangle with old supplier for that amount.I like that i can log on ,easily, update readngs every few months and my DD is altered accordingly - no nasty surprises . plenty of notice e.mail/paper that deal was ending, a phonecall to sign up for another year - was told two cheaper suppliers (has to be at least £52 p/yr) - stuck with them for great customer service/helpfulness; and didnt like reviews on the cheaper alternatives.;)

dannynolan wrote: »

I have an edf blue fix to April 2014. To fix to April 2017 would mean an immediate rise in my tarriff of 24.97%.

I've just moved from April 2014 fix to the April 2017 one, and have just taken the hit you mention, but you need to look deeper into the sums.

First, my bill has gone from combined £76 to £102 monthly, which is approx that 25% you mention.

That said, the April 2014 fix isn't a valid comparison, as it's nothing like what you'll get now, or come renewal. You're comparing something that no-one can currently get with what's actually available.

Should I have taken the April 2015 deal now, my bill would have gone up to £90/month, which is probably a better comparison for your purposes.

If, as expected, EDF up their prices by 10% in the next couple of days/weeks, that'll be up to £99 per month by the time April comes around.

So while I'm losing out by £26/month until April, and £3 (estimated) per month after that, I'm taking the hit because I don't believe that 4 year fix will persist much longer, given we're due price rises soon. The risk I'm taking is that the ~£200 extra I'm spending over the next 18 months will be offset by expected price rises over the 42 month period.