Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • trinidadone
    • By trinidadone 5th Nov 18, 6:41 PM
    • 3,102Posts
    • 1,144Thanks
    trinidadone
    received a call from a company, even though i instructed them to contact me by email only
    • #1
    • 5th Nov 18, 6:41 PM
    received a call from a company, even though i instructed them to contact me by email only 5th Nov 18 at 6:41 PM
    Is there anything I can do, a company contacted me regarding marketing, after i instructed them to only contact me by email. I asked to speak to a manager, but none available, said they would call me back today, (they did not). Is there anything I can do?
    Trinidad - The hottest place to go
Page 1
    • kazwookie
    • By kazwookie 5th Nov 18, 6:49 PM
    • 10,105 Posts
    • 125,317 Thanks
    kazwookie
    • #2
    • 5th Nov 18, 6:49 PM
    • #2
    • 5th Nov 18, 6:49 PM
    Ring them again or send them an email!!
    Sun, Sea
    Slinky is back on!
    • RichardD1970
    • By RichardD1970 5th Nov 18, 6:51 PM
    • 3,066 Posts
    • 4,565 Thanks
    RichardD1970
    • #3
    • 5th Nov 18, 6:51 PM
    • #3
    • 5th Nov 18, 6:51 PM
    Block their number and take your custom elsewhere.
    • bris
    • By bris 5th Nov 18, 9:36 PM
    • 8,058 Posts
    • 7,042 Thanks
    bris
    • #4
    • 5th Nov 18, 9:36 PM
    • #4
    • 5th Nov 18, 9:36 PM
    said they would call me back today, (they did not).
    Originally posted by trinidadone
    You told them not to call, check your inbox.
    • bobbymotors
    • By bobbymotors 5th Nov 18, 9:51 PM
    • 698 Posts
    • 1,034 Thanks
    bobbymotors
    • #5
    • 5th Nov 18, 9:51 PM
    • #5
    • 5th Nov 18, 9:51 PM
    Here's the best thing to do




    1. When they call again





    2. Put the phone down




    3. if it happens again after that repeat from step 1
    • trinidadone
    • By trinidadone 5th Nov 18, 9:55 PM
    • 3,102 Posts
    • 1,144 Thanks
    trinidadone
    • #6
    • 5th Nov 18, 9:55 PM
    • #6
    • 5th Nov 18, 9:55 PM
    You told them not to call, check your inbox.
    Originally posted by bris
    No, i said i wanted to complain and asked to speak to a manager, i was told a manager would call me, they did not.
    Trinidad - The hottest place to go
    • Moneyineptitude
    • By Moneyineptitude 5th Nov 18, 10:01 PM
    • 22,476 Posts
    • 12,034 Thanks
    Moneyineptitude
    • #7
    • 5th Nov 18, 10:01 PM
    • #7
    • 5th Nov 18, 10:01 PM
    i was told a manager would call me, they did not.
    Originally posted by trinidadone
    But you are attempting to complain that they shouldn't call you!
    Is there anything I can do?
    Originally posted by trinidadone
    Complain in writing.
    • bobbymotors
    • By bobbymotors 6th Nov 18, 12:04 PM
    • 698 Posts
    • 1,034 Thanks
    bobbymotors
    • #8
    • 6th Nov 18, 12:04 PM
    • #8
    • 6th Nov 18, 12:04 PM
    see my post #5, it;s by far the finest way.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 6th Nov 18, 12:27 PM
    • 5,546 Posts
    • 32,781 Thanks
    Blackbeard of Perranporth
    • #9
    • 6th Nov 18, 12:27 PM
    • #9
    • 6th Nov 18, 12:27 PM
    Is it related to the card and your cancelled DD?
    Just telephoned the credit card company, I had taken out the credit card last year, and had a interest free payments until may this year, I only started using the card not long ago.

    First time i have actually paid interest on a CC. I could not pay the balance off on the phone, as the card company have a restriction on the amount you can pay. I have just logged onto my online CC account, and paid in full. I have also closed the account.

    I have cancelled the min payment DD and I will need to pay the interest again (13.00 roughly). Thanks for all of the advise.

    I have other cards, so I will need to check the interest free dates for purchases, which are next year.

    Thanks again all
    Originally posted by trinidadone
    You were advised in that thread to pay off in full to avoid charges!
    https://forums.moneysavingexpert.com/showthread.php?t=5902335
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • societys child
    • By societys child 6th Nov 18, 3:44 PM
    • 5,526 Posts
    • 6,180 Thanks
    societys child
    see my post #5, it;s by far the finest way.
    Originally posted by bobbymotors
    But he wants to talk to them about not calling him


    Hmm, it's not easy this is it . . .


    Last edited by societys child; 06-11-2018 at 3:47 PM.

    • Tigsteroonie
    • By Tigsteroonie 8th Nov 18, 8:34 PM
    • 22,976 Posts
    • 57,599 Thanks
    Tigsteroonie
    I've had this - completed online forms for information (to be sent a brochure), selected the 'no contact' option, and then received phone calls. I'm afraid they get a mouthful from me when they do this.
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • trinidadone
    • By trinidadone 8th Nov 18, 9:15 PM
    • 3,102 Posts
    • 1,144 Thanks
    trinidadone
    I've had this - completed online forms for information (to be sent a brochure), selected the 'no contact' option, and then received phone calls. I'm afraid they get a mouthful from me when they do this.
    Originally posted by Tigsteroonie
    It is very similar to what happened to me. This was a company i purchased products from, and expressed quite clearly that i did not want any marketing calls. I did send the company a email, and received this, today:

    Dear @@@@

    Thank you for your recent email dated 05-11-18.

    Please accept my apology for all the disappointment caused in this matter.

    I understand that you wish not to be contacted via phone. I also understand your frustration regarding the receipt of a marketing call while at work on your Mobile. I have made the necessary changes on your account and rest assured you will not be receiving any more marketing calls and strictly be contacted via email.

    We always strive to create a positive customer experience and situations like these are few and rare.

    We apologise for any disappointment this may cause you. Thank you for your time and patience.

    Should you have any further questions in relation to your query please respond to this email quoting Ref: @@@@. If you would prefer to call us, please refer to the contact us page on our website www.@@@@@ to find the telephone number you require.

    Yours Sincerely,




    Customer Service Department
    Trinidad - The hottest place to go
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

78Posts Today

2,347Users online

Martin's Twitter