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  • FIRST POST
    • MSE Martin
    • By MSE Martin 21st Jun 03, 6:44 PM
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    MSE Martin
    Water Bills questions and comment
    • #1
    • 21st Jun 03, 6:44 PM
    Water Bills questions and comment 21st Jun 03 at 6:44 PM
    Please place your water bill questions and comments here





    Addition by Fran - link to Martin's article HERE











    Last edited by Fran; 12-02-2005 at 1:08 AM. Reason: add link to water article on main site
Page 40
    • Cardew
    • By Cardew 18th May 19, 7:54 PM
    • 28,038 Posts
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    Cardew
    So, maybe it's possible that their actual read on 13th May is correct, but they're gauging our usage unfairly based on an estimate. Is that even something that can happen? If so, I'm not sure how it's possible to sort this out.

    Anyone have any ideas? Thanks!
    Originally posted by wanderer83

    Welcome to the forum.



    This happens a lot and often for a far bigger amount. You are clearly paying for the previous occupant's consumption who either hasn't told Thames the meter reading when they left, or gave an incorrect meter reading.



    However it isn't the water company's fault as the water has been used. Unless you or the landlord inform them of meter reading on the day you moved in, what else can the they do except estimate or accept the reading they were given?
    • wanderer83
    • By wanderer83 19th May 19, 3:31 PM
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    wanderer83
    Thanks. I'm beginning to think the last tenants did not inform them they were moving out so Thames Water had no idea until I contacted them. When we learned we were metered I had initially assumed that TW would have taken/received a final meter reading when the previous tenants closed their account or cancelled their DD. It seems water is the only utility where you can just legitimately !!!!!! off and have somebody else pay your bill for you. It should be the water company's responsibility to work out a system where this can't happen.

    Our meter isn't easily accessible unfortunately, so we have to wait for the engineer, who'll no doubt show up when we're not home and report everything is fine and dandy.
    • Cardew
    • By Cardew 19th May 19, 5:13 PM
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    Cardew
    It seems water is the only utility where you can just legitimately !!!!!! off and have somebody else pay your bill for you. It should be the water company's responsibility to work out a system where this can't happen.
    Originally posted by wanderer83

    They can't legitimately !!!! off, albeit it is a civil matter. However it is really no different to gas and electricity in that frequently occupants fail to inform the water/gas/electricity company that they are leaving the property.



    If that happens there is no way the company will discover they have moved UNLESS the new occupant contacts the company and gives their details and meter readings.


    Over the years there must be hundreds of posts on MSE, with similar cases to yours, where the new occupant fails to contact the company at the beginning of their occupation and find themselves paying for the previous occupant's consumption.
    • wanderer83
    • By wanderer83 23rd May 19, 12:45 PM
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    wanderer83
    It's ridiculous. They've sent us another bill now estimating that on top of the £113.60, which they want immediately, they will be charging us £458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    • matelodave
    • By matelodave 23rd May 19, 3:39 PM
    • 4,825 Posts
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    matelodave
    It's ridiculous. They've sent us another bill now estimating that on top of the £113.60, which they want immediately, they will be charging us £458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    Originally posted by wanderer83
    Did you read your meter when you moved in, opened an account with the Water Company and give them your initial reading. If not then it's your fault, not theirs.

    They have no way of knowing what the reading is unless you tell them. They don't have clairvoyants on their staff, neither do they have a little man than scuttles round to read the meter on the day that you moved in. If you don't give regular readings then they'll guess and you'll end up with estimated bills

    It's just like gas & leccy which is also down to you to set up your accounts and give initial meter readings if you want to avoid paying for the previous occupants consumption.

    Perhaps you should put a bit of effort into reading the meter yourself if you don't want to end up with estimated bills. Most water companies read the meter once or twice a year so if you miss a reading it could be 6-12 months before the next one.
    Last edited by matelodave; 23-05-2019 at 3:44 PM.
    Never under estimate the power of stupid people in large numbers
    • Cardew
    • By Cardew 23rd May 19, 5:41 PM
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    • 13,886 Thanks
    Cardew
    It's ridiculous. They've sent us another bill now estimating that on top of the £113.60, which they want immediately, they will be charging us £458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    Originally posted by wanderer83

    You stated you had an actual reading on 13 May.



    It is appears to be pretty certain that you are paying for some of the previous occupant's water consumption in the bill for £113.60. On that incorrect consumption figure 'the almighty computer' has understandably estimated your future consumption.


    You state 'Our meter isn't easily accessible unfortunately, so we have to wait for the engineer,' . If the meter reader(not an engineer!!) can read the meter, you or your Landlord must be able to read the meter. Thames Water can leave it a year before they read the meter again.
    • Lynne G
    • By Lynne G 31st May 19, 12:03 PM
    • 1 Posts
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    Lynne G
    After 2 years of trying to get on a meter due to disputing my water bills i finally got it resolved speaking to [Name Removed] at UU complaints. She looked thoroughly into it after 4 other people said the bills were correct this resulted in £500 refund plus a compensation amount for the incorrect billing and inconvenience. Dont give up if you think you are correct. Also my D D reduced from £51 to £21 its worth following up
    Last edited by MSE ForumTeam2; 01-06-2019 at 12:37 PM.
    • Sunshinemummy
    • By Sunshinemummy 19th Jun 19, 11:53 PM
    • 16,861 Posts
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    Sunshinemummy
    Not sure if I am on the right forum... but I am hoping someone can help.

    We paid for a water connection to a new property (very slow self build), and chased this up a few months later... but it was never installed (OH thought I had not paid... and I thought that it had been connected).

    We were planning on moving in, when we realised that they had not connected it.

    OH rang them.... the denied that it had been paid, stating that the cost had risen significantly. I rang, they repeated the same, when I advised I paid and had the receipt, the response was enough to show that they knew we had paid and were attempting to pull the wool (tone of voice, within seconds knew how much we paid/when etc). I expressed my view that they had entered into a contract, and were in breach, they needed to resolve speedily with no costs to ourselves (as she wanted me to pay for another survey...despite us having the photographs from initial survey - nothing has changed as it is just a piece of grass).

    I expressed my dissatisfaction and asked that a manager of a suitable level rang to resolve the matter. A time period was set, but they did not call me.

    I rang again, they agreed to send someone next week (not sure if this is survey or installer).

    Can anyone advise me whether we should be entitled to compensation? Or point me in the right direction?

    Thanks

    SSM
    • kellylivesey
    • By kellylivesey 8th Aug 19, 12:39 PM
    • 5 Posts
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    kellylivesey
    water bill
    Hi, im with United Utilities and my bill has gone upto over £70 a month and i live in a 2 bedroom bungalow. My friend lives in a 3 bed house about 10 houses up from me and she pays £40 a month. I range United Utilities up on Friday and they said they would lower my bill to £49 over 12 months rather than £70 over 10 months but would not give a refund as they said it was the government who set the prices? Can i claim the money back they owe?
    • JJ Egan
    • By JJ Egan 8th Aug 19, 12:58 PM
    • 13,572 Posts
    • 6,224 Thanks
    JJ Egan
    What money do they owe you ??
    Are you on a meter ??
    • pedalbin
    • By pedalbin 8th Sep 19, 11:02 AM
    • 12 Posts
    • 3 Thanks
    pedalbin
    Hi.
    We moved into our property in July and let Thames Water know that we were the new occupiers (there was a letter through the door from them addressed to the new occupier).

    We have only just found out Southern Water is our supplier and that Thames Water is responsible for the waste water. Have also just found out that the property is on a meter, which is inaccessible to us and needs to be read by an engineer.

    The meter is read twice yearly, and due to be read this month, does anyone know how they will bill us? Will they just divide the usage and bill us for a proportion? Would there be any point challenging the bill if it seems high for our useage?
    • Cardew
    • By Cardew 8th Sep 19, 7:17 PM
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    Cardew
    It is not unusual for one company to supply water and another company deal with sewerage.

    A situation where you have an inaccessible meter is not acceptable - get Southern Water to sort it out; or complain to the Consumer Council for Water. http://www.ccwater.org.uk/

    You should have checked the meter reading when you moved in July. Your next bills(water and sewerage) will probably be based on an estimated start meter reading.

    You will probably get bills for the whole amount, but it is normal to allow customers to pay by monthly direct debit. However without regular meter readings it will be difficult to estimate bills as your consumption could differ from the previous occupants.
    • pedalbin
    • By pedalbin 9th Sep 19, 7:42 PM
    • 12 Posts
    • 3 Thanks
    pedalbin
    It is not unusual for one company to supply water and another company deal with sewerage.

    A situation where you have an inaccessible meter is not acceptable - get Southern Water to sort it out; or complain to the Consumer Council for Water. http://www.ccwater.org.uk/

    You should have checked the meter reading when you moved in July. Your next bills(water and sewerage) will probably be based on an estimated start meter reading.

    You will probably get bills for the whole amount, but it is normal to allow customers to pay by monthly direct debit. However without regular meter readings it will be difficult to estimate bills as your consumption could differ from the previous occupants.
    Originally posted by Cardew
    Thanks for your reply. We had looked for a meter but not found one, so assumed that the property wasn’t metered. I’ll wait and see what our first bill from Southern water is . . . ��
    • MadMuncher
    • By MadMuncher 11th Nov 19, 8:42 PM
    • 4 Posts
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    MadMuncher
    Icosa Water
    In April this this year I moved house into a new build.
    I was previously paying SW Water Based £13 a month based on consumption for water and sewerage on a metered supply. I am a single person who works full time. When I moved and gave my final meter reading the Bill was only a few pounds (less than 10) in my favour, so pretty close for the 8 years I had been there.
    When I moved I set up an account with SW water who set the direct debit up at £13 a month, same as before, still a single person working the same pattern so I though that was fair and right.
    This month I suddenly find that I have an account for Icosa water for waste water. So, phone up SW water to check, the confirm that Icosa Have taken over the waste water provision for the new build estate. I check my SW Water bill to see that that I am only be charged for water and not for sewerage.
    So Icosa wanted me to set up a direct debit plan. And they want £35 a month. This would make my water bill £48 a month for water and waste. On the Icosa bumpf it says that the charges shouldn’t be any more than SW Water, so how do they arrive at the figure of £35 a month when in fact I am already overpaying SW Water, as there are no sewage charges from them.
    I never used that amount; my current meter readings are right so no leaks etc. Icosa haven’t read the meter.
    They have no online portal so I can’t easily what they are basing things on.
    I have emailed them explain this, not had a reply yet, but I’ll let you know what they say.
    Last edited by MadMuncher; 11-11-2019 at 8:44 PM.
    • Cardew
    • By Cardew 11th Nov 19, 9:29 PM
    • 28,038 Posts
    • 13,886 Thanks
    Cardew
    In April this this year I moved house into a new build.
    I was previously paying SW Water Based £13 a month based on consumption for water and sewerage on a metered supply. I am a single person who works full time. When I moved and gave my final meter reading the Bill was only a few pounds (less than 10) in my favour, so pretty close for the 8 years I had been there.
    When I moved I set up an account with SW water who set the direct debit up at £13 a month, same as before, still a single person working the same pattern so I though that was fair and right.
    This month I suddenly find that I have an account for Icosa water for waste water. So, phone up SW water to check, the confirm that Icosa Have taken over the waste water provision for the new build estate. I check my SW Water bill to see that that I am only be charged for water and not for sewerage.
    So Icosa wanted me to set up a direct debit plan. And they want £35 a month. This would make my water bill £48 a month for water and waste. On the Icosa bumpf it says that the charges shouldn’t be any more than SW Water, so how do they arrive at the figure of £35 a month when in fact I am already overpaying SW Water, as there are no sewage charges from them.
    .
    Originally posted by MadMuncher
    To be paying SW water only £13 a month for metered water and sewerage you obviously have very low water consumption - approx. 20 cubic metres(m3) a year.


    If Icosa assume you will use the UK average of 55m3 pa, that would cost £208 with SW Water.

    Could it be that Icosa have(wrongly) assumed that there will be two people using average consumption(110m3) in your property?

    You need a detailed breakdown of charges.
    • MadMuncher
    • By MadMuncher 12th Nov 19, 6:14 PM
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    MadMuncher
    Icosa, got back teh next day and now know that I am 1 person households and have reduced the DD to £10, to see how things go, meanwhile I'll be watching SW Water to see if they reduce their amount at the next meter reading.

    I have found SW Water very good at adjusting payments downwards in the past
    • leegray88
    • By leegray88 29th Nov 19, 11:33 PM
    • 2 Posts
    • 0 Thanks
    leegray88
    good idea
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