Official Vodafone Complaints/Query Thread

Just a heads up, I had been charged for a phone @ £21.00 a month for a phone I had cancelled a year ago, spoke to Vodafone through 'Live Chat' and basically didnt get anywhere, I then went through this forum and sent my issue on the WRT form.

Posted the reference on here, got a phone call and was quickly refunded £250+.

Fill out those forms ..

So fed up of Vodafone.

Upgraded my phone contract in March. Went in to store to pick up my new phone (upgraded online) in my lunch break and for some reason they couldn't give it to me, had to cancel the order and start again as their system wasn't working properly. Cue another trip in to town to collect my phone.

During the switch over, they got my bill charges wrong and so I had to call, explain my bill was wrong and wait for them to issue me a refund on my next bill.

Now I've just discovered that the plan on my account is wrong. Was supposed to be 3GB plus an extra 1GB, but it's only showing as 2GB. I've been going over my data (2GB) allowance pretty much every month and paying for the privilege. Just checked my account as pretty certain that I wasn't using 4GB a month. Started a 'Live Chat' with Vodafone, no help and told me to call 191. Called 191 and they asked if I had a store nearby. How ridiculous. Told the guy on the phone that I'm not going to go in to store, after the last time I went in to store (to pick up my phone) the assistant manager sat texting on her own phone whilst I was talking to her. Incredibly poor service imo.

I have an email stating what I signed up for. It appears that the assistant manager of the store I went in to didn't check that she was offering me the same package as the one she had to cancel as 'computer said no'.

I've been with Vodafone for years but their customer service is atrocious now and I've had 3 different issues in the past 7 months. Hoping they will sort this pretty quickly and refund me the money that I've overpaid, sort out the data allowance on my account and give me some sort of compensation for the time wasting, lack of customer service and for all the times I've had to switch off my data so that I wouldn't go over the data allowance, when really that shouldn't be necessary. Think of all the data that I've been paying for these past 7 months that I've not had on my account.

Nothing happens quicker than slapping a court judgement in there face.

I find that works very well thank you

mobilejunkie wrote: »

You have to go through a few months and be able to prove your case in law before achieving that. That is neither quick nor certain.

Well when over a period of 6 months we have communicated with Vodafone on a total number of 37 times....sometimes phone and sometimes letter and you either get ignored ( letters ) or false promises of call backs and manager intervention.

What else can we do? Chasing a refund of 135.12

Shocking levels of human inaction and inability to act

In all this mire of complaints on here - has anyone actually thought of going to the Vodafone HQ and make the complaint face to face. It's at Newbury. So if you live in Berkshire or not too far away it could be worth going and stating you will not leave until things are fully sorted.