Delivery rights discussion

Also having issue with UPS. Say they delivered, no one knocked and dog did not bark. They then said they delivered to a neighbour. Gave a house number which is vacant. No proof of delivery signature. UPS said our word against driver, and only the seller could open a case.
Ebay seller said I have confirmation from UPS delivered end of issue.. Ebay said the same and papal said don’t care where delivered as long as the delivery note says delivered.
Ebays middle man shuttle limited really helpful but can’t open proper case as we are not the customer just the recipient..
Been to consumer rights via citizens advise.
Asked seller for details of delivery booking.
So far no reply
It seems the delivery companies have no responsibility for loss or damage to deliveries. Or for a driver not doing his job properly.

Hi all,

I hope that you might be able to offer me some advice on this.

Last month I was going to drive to Germany to visit a friend of mine who is unfortunately very ill. To drive in Europe I needed a travel kit (breathalysers, headlight adjusters, hi-vis jacket etc) which I ordered from a supplier on Amazon. As I needed the kit urgently I paid extra for next day delivery.

They supplier confirmed that they had dispatched the item and that it would be delivered next day by Yodel.

Yodel are not my favourite delivery company given that in the past one of their drivers took a sh*t in my garden.

I waited in all day for the delivery but it didn't come, there was no knock at the door, the doorbell didn't ring, there was just nothing. I looked up on Yodel's parcel tracker and was concerned to see that the message said - "We tried to deliver your parcel but couldn't access your property". There wasn't even a "Sorry you weren't in" card put through the letterbox. Still, it wasn't the end of the world as the message also told me that the goods would be delivered the following day, Thursday 11th October and so I made arrangements to cancel the work that I had planned for the day so that I could stay in until the delivery was made. I got up at 7am and put a piece of A4 paper on my front door saying "Dear Yodel Person, I am in, please ring bell or feel free to come to the rear of the property where my door is open." I then checked my phone and was able to see that there were about 50 deliveries to be made before my parcel. So I waited, checking my phone every so often to see how many deliveries were before mine. 40, 30, 20, oooh it was getting exciting 10, 5, 4, 3, 2, "We tried to deliver your parcel but couldn't access your property". This was at about 1.20pm. I had been in at the time, there had been no doorbell, no knock at the door, no one had come around to see if the back door was open, they had just not bothered to even attempt to deliver the package.

I was understandably perplexed about this and so first I tweeted to @YodelOnline, then when I didn't receive any reply I rang Yodel's helpline. The first number that I got through to was just a recorded message that informed me that it hadn't been possible to access my property. I rang back and after holding for a long time I finally got to speak to Walter in their customer service department. I explained the situation to Walter and he told me that he'd look into it and contact the depot and the driver to find out what was happening. He put me on hold and I waited. Eventually he came back on the line and told me that the driver would attempt to redeliver the package before 4pm. In the end I had been on the phone to Walter for 15 minutes.

So, I sat down and waited. But, there was no knock at the door, no ding of the doorbell, no attempt to deliver. At 3.30pm I tweeted @YodelOnline again asking them to confirm that the delivery would be made before 4pm. Again no reply.

Time ticked by and at 3.50pm I tweeted you again, again I received no reply so I rang your customer care line again. This time I spoke to Liz, I related all the above to her and she said she'd investigate. She rang the depot and then came back and told me that because I live in a block of flats that my letterbox couldn't be reached. I don't live in a block of flats, my front door opens onto the road. Then she told me that she'd rung the depot and they'd tried to ring the driver but hadn't been able to get through, however the driver would be sent straight to ours once he got in touch with the depot. I asked for a specific time that we should expect the driver but all Liz could do was to repeat that the driver would be sent straight to redeliver this package to us asap.

I made my partner aware to expect a delivery driver that evening as I had to go out, she waited in for the package all night but again there was no attempt at delivery.


The following day the parcel was delivered. When I asked the delivery driver why delivery hadn't been attempted on the previous two days he blamed it on drivers who didn't bother to even try to deliver parcels.


I emailed Yodel and asked for them to respond and for compensation, I heard nothing back. Then a couple of weeks ago I got my phone bill through, there was a charge of almost £40 for phoning Yodel's help number. Again I've emailed Yodel and asked for compensation of £440 for the two days that I took off work and £40 for the phone bill.

They've just come back and offered me £40 for the phone bill.

I'd love your advice on this. Firstly, am I doing the right thing pursuing Yodel for the compensation or should I go after the company I actually placed the order with? I am self employed, should I ask for compensation for both days that I took off work, or three days, or two and a half days? Can I claim for the time that I'm spending emailing them, tweeting them and complaining to them? Can I claim for the stress this caused me?

All and any help gratefully received.

Nurselayer wrote: »

Hi all,

I hope that you might be able to offer me some advice on this.

Last month I was going to drive to Germany to visit a friend of mine who is unfortunately very ill. To drive in Europe I needed a travel kit (breathalysers, headlight adjusters, hi-vis jacket etc) which I ordered from a supplier on Amazon. As I needed the kit urgently I paid extra for next day delivery.

They supplier confirmed that they had dispatched the item and that it would be delivered next day by Yodel.

Yodel are not my favourite delivery company given that in the past one of their drivers took a sh*t in my garden.

I waited in all day for the delivery but it didn't come, there was no knock at the door, the doorbell didn't ring, there was just nothing. I looked up on Yodel's parcel tracker and was concerned to see that the message said - "We tried to deliver your parcel but couldn't access your property". There wasn't even a "Sorry you weren't in" card put through the letterbox. Still, it wasn't the end of the world as the message also told me that the goods would be delivered the following day, Thursday 11th October and so I made arrangements to cancel the work that I had planned for the day so that I could stay in until the delivery was made. I got up at 7am and put a piece of A4 paper on my front door saying "Dear Yodel Person, I am in, please ring bell or feel free to come to the rear of the property where my door is open." I then checked my phone and was able to see that there were about 50 deliveries to be made before my parcel. So I waited, checking my phone every so often to see how many deliveries were before mine. 40, 30, 20, oooh it was getting exciting 10, 5, 4, 3, 2, "We tried to deliver your parcel but couldn't access your property". This was at about 1.20pm. I had been in at the time, there had been no doorbell, no knock at the door, no one had come around to see if the back door was open, they had just not bothered to even attempt to deliver the package.

I was understandably perplexed about this and so first I tweeted to @YodelOnline, then when I didn't receive any reply I rang Yodel's helpline. The first number that I got through to was just a recorded message that informed me that it hadn't been possible to access my property. I rang back and after holding for a long time I finally got to speak to Walter in their customer service department. I explained the situation to Walter and he told me that he'd look into it and contact the depot and the driver to find out what was happening. He put me on hold and I waited. Eventually he came back on the line and told me that the driver would attempt to redeliver the package before 4pm. In the end I had been on the phone to Walter for 15 minutes.

So, I sat down and waited. But, there was no knock at the door, no ding of the doorbell, no attempt to deliver. At 3.30pm I tweeted @YodelOnline again asking them to confirm that the delivery would be made before 4pm. Again no reply.

Time ticked by and at 3.50pm I tweeted you again, again I received no reply so I rang your customer care line again. This time I spoke to Liz, I related all the above to her and she said she'd investigate. She rang the depot and then came back and told me that because I live in a block of flats that my letterbox couldn't be reached. I don't live in a block of flats, my front door opens onto the road. Then she told me that she'd rung the depot and they'd tried to ring the driver but hadn't been able to get through, however the driver would be sent straight to ours once he got in touch with the depot. I asked for a specific time that we should expect the driver but all Liz could do was to repeat that the driver would be sent straight to redeliver this package to us asap.

I made my partner aware to expect a delivery driver that evening as I had to go out, she waited in for the package all night but again there was no attempt at delivery.


The following day the parcel was delivered. When I asked the delivery driver why delivery hadn't been attempted on the previous two days he blamed it on drivers who didn't bother to even try to deliver parcels.


I emailed Yodel and asked for them to respond and for compensation, I heard nothing back. Then a couple of weeks ago I got my phone bill through, there was a charge of almost £40 for phoning Yodel's help number. Again I've emailed Yodel and asked for compensation of £440 for the two days that I took off work and £40 for the phone bill.

They've just come back and offered me £40 for the phone bill.

I'd love your advice on this. Firstly, am I doing the right thing pursuing Yodel for the compensation or should I go after the company I actually placed the order with? I am self employed, should I ask for compensation for both days that I took off work, or three days, or two and a half days? Can I claim for the time that I'm spending emailing them, tweeting them and complaining to them? Can I claim for the stress this caused me?

All and any help gratefully received.

Why arent you pushing back to Amazon?

FYI for futire reference. Its totally unrealistic to expect responses from corporate Twitter in the time scales you did