Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • paul2louise
    • By paul2louise 15th Jan 20, 9:22 PM
    • 1,954Posts
    • 717Thanks
    paul2louise
    Lego sets incomplete
    • #1
    • 15th Jan 20, 9:22 PM
    Lego sets incomplete 15th Jan 20 at 9:22 PM
    I bought some Lego mixels in sets of 3 from a private seller on Facebook. Each set has something missing or substituted with a different coloured piece. The seller said she thought they were complete. They were posted and I paid on PayPal. What should I do . Thanks
Page 1
    • pinkshoes
    • By pinkshoes 15th Jan 20, 9:41 PM
    • 16,833 Posts
    • 23,359 Thanks
    pinkshoes
    • #2
    • 15th Jan 20, 9:41 PM
    • #2
    • 15th Jan 20, 9:41 PM
    Complete sets are worth a lot more than incomplete ones.

    I had this once before with a duplo set that was missing 4 bricks. They found them and sent them to me!

    Contact them, and ask them to send the missing pieces, pointing out that it has a much lower value if incomplete. See what they say...

    Do you have their address? Did you pay for named goods or friends and family? If they do not play ball, all you can really do is leave a poor review for them in the Facebook groups they post items in.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • paul2louise
    • By paul2louise 15th Jan 20, 10:17 PM
    • 1,954 Posts
    • 717 Thanks
    paul2louise
    • #3
    • 15th Jan 20, 10:17 PM
    • #3
    • 15th Jan 20, 10:17 PM
    Complete sets are worth a lot more than incomplete ones.

    I had this once before with a duplo set that was missing 4 bricks. They found them and sent them to me!

    Contact them, and ask them to send the missing pieces, pointing out that it has a much lower value if incomplete. See what they say...

    Do you have their address? Did you pay for named goods or friends and family? If they do not play ball, all you can really do is leave a poor review for them in the Facebook groups they post items in.
    Originally posted by pinkshoes
    There are 9 sets in total. I messaged her. She said her son made them up beforehand. So that means she didn't check each piece. The thing with mixels is they are small but intricate parts.so need to be right piece. Don't mind colour substitute but whole pieces missing is naughty. I paid 3 for each set which I know they sell for more now as they are discontinued but they were this price new.
    I told her which pieces are missing. She hasn't come back to me yet. I paid PayPal with protection so I could raise a dispute. I just wish people would be honest and say ( some substitute or this set has missing sword or tool). My son wanted them and he us disappointed. I wouldn't sell something myself unless I said the true nature and I wouldn't trust my son either.
    She was selling on marketplace so don't think I can do much about that.
    • soolin
    • By soolin 15th Jan 20, 10:22 PM
    • 63,162 Posts
    • 45,601 Thanks
    soolin
    • #4
    • 15th Jan 20, 10:22 PM
    • #4
    • 15th Jan 20, 10:22 PM
    There are 9 sets in total. I messaged her. She said her son made them up beforehand. So that means she didn't check each piece. The thing with mixels is they are small but intricate parts.so need to be right piece. Don't mind colour substitute but whole pieces missing is naughty. I paid 3 for each set which I know they sell for more now as they are discontinued but they were this price new.
    I told her which pieces are missing. She hasn't come back to me yet. I paid PayPal with protection so I could raise a dispute. I just wish people would be honest and say ( some substitute or this set has missing sword or tool). My son wanted them and he us disappointed. I wouldn't sell something myself unless I said the true nature and I wouldn't trust my son either.
    She was selling on marketplace so don't think I can do much about that.
    Originally posted by paul2louise
    If you paid by PayPal for named goods you can open a claim for SNAD, you would need to return the items tracked but assuming you win the dispute you would get a refund.

    I'm not sure if PayPal still have the scheme where they pay for return postage if you sign up beforehand, but that's worth a look.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Spoonie Turtle
    • By Spoonie Turtle 15th Jan 20, 10:34 PM
    • 391 Posts
    • 267 Thanks
    Spoonie Turtle
    • #5
    • 15th Jan 20, 10:34 PM
    • #5
    • 15th Jan 20, 10:34 PM
    If you paid by PayPal for named goods you can open a claim for SNAD, you would need to return the items tracked but assuming you win the dispute you would get a refund.

    I'm not sure if PayPal still have the scheme where they pay for return postage if you sign up beforehand, but that's worth a look.
    Originally posted by soolin
    Yes they do you can submit up to 12 claims in a calendar year, for up to 15 per claim (e.g. for international postage).

    You do have to submit proof of address as well as proof of the postage cost, so take a photo of the parcel with the address on as well as the proof of postage once you've sent it.
    • paul2louise
    • By paul2louise 16th Jan 20, 8:30 AM
    • 1,954 Posts
    • 717 Thanks
    paul2louise
    • #6
    • 16th Jan 20, 8:30 AM
    • #6
    • 16th Jan 20, 8:30 AM
    Yes they do you can submit up to 12 claims in a calendar year, for up to 15 per claim (e.g. for international postage).

    You do have to submit proof of address as well as proof of the postage cost, so take a photo of the parcel with the address on as well as the proof of postage once you've sent it.
    Originally posted by Spoonie Turtle
    Thank you. I have messaged the seller. I will give them a day or two to see if they can find the missing pieces or offer maybe a partial refund. I don't know. I don't think they did it to be sneaky but I wouldn't trust just my son to check the pieces. She was selling a lot of sets. I think she has taken them off marketplace now.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,763Posts Today

6,773Users online

Martin's Twitter