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  • FIRST POST
    valiant
    0 WOW
    Ryanair check-in fee starts today....is it legal?
    • #1
    • 20th May 09, 11:44 AM
    0 WOW
    Ryanair check-in fee starts today....is it legal? 20th May 09 at 11:44 AM
    The Ryanair thread is getting unwieldy. In any case, this post is neither a comment nor feedback.

    The compulsory Ryanair check-in fee of £5 each way, is supposed to be levied on all 'regular fare' bookings made from today, except 'promotional' fares.

    The legal issue here is that this check-in fee is compulsory. It's not like the credit card fee (for example) where, technically, you can avoid it by using an Electron card. That means that Ryanair run the risk of falling foul of advertising legislation.

    I've been to the website this morning and went through the booking process for a 'regular fare' and nowhere does it make it plain that the check-in fare is compulsory. Has anyone booked a 'regular fare' today at the advertised price, and then did online check-in (without checked luggage) and been charged ? If you have then you might consider making a complaint to the Office of Fair Trading.
Page 1
    • spiro
    • By spiro 20th May 09, 12:04 PM
    • 6,063 Posts
    • 2,920 Thanks
    spiro
    • #2
    • 20th May 09, 12:04 PM
    • #2
    • 20th May 09, 12:04 PM
    Because you dont pay it on 'promotional fares' they can probably get away with it because it doesnt apply to every flight.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • alanrowell
    • By alanrowell 20th May 09, 12:50 PM
    • 5,299 Posts
    • 2,036 Thanks
    alanrowell
    • #3
    • 20th May 09, 12:50 PM
    • #3
    • 20th May 09, 12:50 PM
    It isn't a check-in fee - it's a fee for printing your boarding card at home.

    But in any case it can be avoided by booking a promotional fare.

    The question is - how few promotional fares do Ryanair have to offer on the route for it to be "valid"?

    One, Five, Five thousand....
  • valiant
    • #4
    • 20th May 09, 12:50 PM
    • #4
    • 20th May 09, 12:50 PM
    Because you dont pay it on 'promotional fares' they can probably get away with it because it doesnt apply to every flight.
    Originally posted by spiro
    That's not the case. It's very simple; if you see a flight advertised at a specific headline price then it must be possible to fly at that price.
  • ray123
    • #5
    • 20th May 09, 1:53 PM
    • #5
    • 20th May 09, 1:53 PM
    Lucky I booked my tickets last week, with an electron card as well!
    Seems like they are trying to fleece the consumer for as much as possible!
    If after all these extra fees are incorporated, ryanair is still the cheapest, you cannot really complain.
  • djgandy
    • #6
    • 20th May 09, 2:46 PM
    • #6
    • 20th May 09, 2:46 PM
    Where do you pay this fee? I take it it is done when you pay for the fight?
    I cannot see any mention of it on ryanair's site, the fee is only mentioned for 'checked baggage'
  • sturll
    • #7
    • 20th May 09, 3:02 PM
    • #7
    • 20th May 09, 3:02 PM
    It's a rip off.
  • djgandy
    • #8
    • 20th May 09, 3:11 PM
    • #8
    • 20th May 09, 3:11 PM
    It's a rip off.
    Originally posted by sturll
    Thanks for your constructive opinion.
  • valiant
    • #9
    • 20th May 09, 3:13 PM
    • #9
    • 20th May 09, 3:13 PM
    Where do you pay this fee? I take it it is done when you pay for the fight?
    I cannot see any mention of it on ryanair's site, the fee is only mentioned for 'checked baggage'
    Originally posted by djgandy
    From Ryanair themselves:

    http://www.ryanair.com/site/EN/news.php?yr=09&month=may&story=gen-en-130509

    That is ambiguous (typical of Ryanair) as to whether it includes those without checked baggage, but articles in the media are less ambiguous:

    http://www.telegraph.co.uk/travel/travelnews/4985694/UK-fliers-pay-more-for-Ryanair-check-in.html
  • sturll
    Thanks for your constructive opinion.
    Originally posted by djgandy
    Anytime
  • Budner
    I dislike them, but have to admit Ryanair is one of the best run companies in Europe. I think they would've investigated the legality before they did this
  • dmg24
    This thread does not appear to be on the correct board ... :confused:
    • lorweld
    • By lorweld 23rd May 09, 6:06 PM
    • 5,103 Posts
    • 131,334 Thanks
    lorweld
    This thread does not appear to be on the correct board ... :confused:
    Originally posted by dmg24
    MOVING THREADS FOR BETTER RESPONSES

    Hi, Martinís asked me to post this in these circumstances: Iíve asked Board Guides to move threads if theyíll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email abuse@moneysavingexpert.com
    • PolishBigSpender
    • By PolishBigSpender 23rd May 09, 8:56 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    I dislike them, but have to admit Ryanair is one of the best run companies in Europe. I think they would've investigated the legality before they did this
    Originally posted by Budner
    Bearing in mind that BA have lost nearly half a billion pounds this year, whereas Ryanair are expected to announce a small profit - this says absolutely everything you need to know.
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • sturll
    Bearing in mind that BA have lost nearly half a billion pounds this year, whereas Ryanair are expected to announce a small profit - this says absolutely everything you need to know.
    Originally posted by PolishBigSpender
    Bearing in mind that BA compete in a much larger market than Ryanair, you show yet again you are talking out of your anus.

    If a Ryanair flight goes half empty it does so for a few hundred miles. If a BA flight goes half empty potentially it does so for thousands of miles.

    Ryanair have an excellent business model - for Europe. Their main competition is arguably just Easyjet/Air Berlin and one or two others.

    BA has loads of competition on every single route.

    Thus without knowing whether their Europe operation was profitable or not you are making the usual bollox assumptions based on the same old !!!!! you always do.
    • PolishBigSpender
    • By PolishBigSpender 23rd May 09, 10:15 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    Bearing in mind that BA compete in a much larger market than Ryanair, you show yet again you are talking out of your anus.
    Originally posted by sturll
    What has that got to do with profitability? One airline is going to make a profit, the other is going to make a loss. Nothing else matters to the shareholders.

    If a Ryanair flight goes half empty it does so for a few hundred miles. If a BA flight goes half empty potentially it does so for thousands of miles.
    What has this got to do with the sole object of business, which is to make money? Ryanair look like succeeding where the vast majority have failed.

    Ryanair have an excellent business model - for Europe. Their main competition is arguably just Easyjet/Air Berlin and one or two others.
    Partially because those three destroyed the competition.

    BA has loads of competition on every single route.
    More fool them, then.

    Thus without knowing whether their Europe operation was profitable or not you are making the usual bollox assumptions based on the same old !!!!! you always do.
    What has one aspect of their operation got to do with the one number that matters - how much money they made or lost?

    Shareholders don't care about what routes BA fly or who their competition is - they care about one thing, which is profit. Profit will drive share prices upwards and result in dividends - everything else is absolutely pointless.

    As a shareholder, I don't want to hear excuses - I want to see the company making a profit.

    Part of Ryanair's success is undoubtably due to their handling of the unions.
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • sturll
    What has that got to do with profitability? One airline is going to make a profit, the other is going to make a loss. Nothing else matters to the shareholders.



    What has this got to do with the sole object of business, which is to make money? Ryanair look like succeeding where the vast majority have failed.



    Partially because those three destroyed the competition.



    More fool them, then.



    What has one aspect of their operation got to do with the one number that matters - how much money they made or lost?

    Shareholders don't care about what routes BA fly or who their competition is - they care about one thing, which is profit. Profit will drive share prices upwards and result in dividends - everything else is absolutely pointless.

    As a shareholder, I don't want to hear excuses - I want to see the company making a profit.

    Part of Ryanair's success is undoubtably due to their handling of the unions.
    Originally posted by PolishBigSpender
    Oh my word. I am going to print this off and display it in my office.

    You haven't got a bloody clue.

    • PolishBigSpender
    • By PolishBigSpender 23rd May 09, 11:06 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    Oh my word. I am going to print this off and display it in my office.

    You haven't got a bloody clue.

    Originally posted by sturll
    Not me that fails to understand that the purpose of a business is to make a profit, is it?
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
    • lufcgirl
    • By lufcgirl 24th May 09, 1:31 PM
    • 1,845 Posts
    • 1,174 Thanks
    lufcgirl
    It's not actually the fact they're charging a check-in fee that gets to me, it's that they're deliberately making things more and more difficult by taking away not being able to use my driving license as ID.

    I don't mind paying a fiver each way, and printing my boarding card at home, but why does easyjet allow the use of a driving license and not ryanair?

    Before everyone says about a passport, I've applied for one...but still, after the recent changes, I've switched to easyjet now for flights.
  • phoworth
    getting a refund from Ryanair or the credit card company?

    Hi,
    I suspect this an old issue, I am unable due to work commitments to make a flight to dublin, in 2 months time. I understand that Ryanair won't give refunds, apart from tax. I purchased my flight using my credit card, will I be able to claim my money back using section 75?

    cheers

    Patrick
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