PPI Reclaiming Discussion Part 5

nee666 wrote: »

IS THERE ANY NEED FOR THE BOLD TYPE???? Thought this was a friendly forum? As you've digressed from my original post I will give you the whole story.....

My inlaws told me in june about ppi they had refunded from lloyds all the way back to the 90s, 1call to the bank £16k back,
Early July I sent a letter asking for any loans/cards with ppi to HSBC who I've banked with since 1989,( I sent same request to numerous others also mbna & Amex paid :j ) in the preceding 23 years I've been married divorced, remarried, flooded, burgled & set up 2 businesses of which both are still running, moved house 6 times, so as you can imagine a lot of paper work, so no I haven't got all my documentation,
HSBC wrote back no ppi in last 6 years, I stumbled upon this site read a few post decided to send a sar after all it's my £10 I'm spending no one elses,
Spoke to the lady in the bank who I've known for years who gave me 10 loan accounts 4 c card accounts, 1 morgage protection policy, so I spent 2days going through what paper work I have shoved in my loft, garage, office & cellar at work, found documentation for 5 loans 1 card, which I sent of end of July along with my reasons for complaint, it's being dealt with at v mo,
Now if I wish to ask HSBC for all the info they have on me that is my legal right to do so if I pay £10.......
I have only used HSBC to bank with since 2000, as my then wife's dad was an ifa ( his company are still my ifa), when he looked at my finances he informed me HSBC were fleecing me ppi mpi almost useless, I took it up with the manager but got fobbed off, so here we are, I will try my hardest to get as much back off them as I can, after all it's my money!!!!

Just wanted to let you know of my experience with Marks & Spencer Finance who are actually HSBC.

I knew that I had a loan with them in the 90's and thought that I had consolidated at least once but had absolutely no documentation,loan account numbers or recollection of the loan amounts but thought that PPI may have been paid and mis-sold as had no need for it (Civil Service employee) and would have,more than likely,been a single premium policy.

As I didn't have any info I sent a SAR. Got a reply with details of Chargecard back to 1986 but nothing about the loan.I would have probably left it there,but I knew that they hadn't sent me everything they hold on me because they didn't send me anything about the credit card that I had opened only a couple of years ago....so i wrote back and asked them to look again.
This time they came back with 5 loan account numbers but said that was definately all they had..no further info.

I decided to put in a complaint anyway and they upheld on the last loan in the chain. This loan finished in 2000 and I did not have any documentation other than the loan account number...still wasn't sure at this point that there was any PPI on the loan...just a hunch!!

They didn't refund on any of the previous loans saying they did not have any info on these loans.As they had told me this twice before but came up with a little more info each time I went back to them, I have sent it to the FOS to see if they can get any further.After all, each loan consolidated the last and they fobbed me off enough!!

So, send a SAR and with a little perserverence you may get the info you need and even if that it just the account number, it might be enough!

Good luck!!

So thats how you do it!.

mumofjanda wrote: »

Just wanted to let you know of my experience with Marks & Spencer Finance who are actually HSBC.

I knew that I had a loan with them in the 90's and thought that I had consolidated at least once but had absolutely no documentation,loan account numbers or recollection of the loan amounts but thought that PPI may have been paid and mis-sold as had no need for it (Civil Service employee) and would have,more than likely,been a single premium policy.

As I didn't have any info I sent a SAR. Got a reply with details of Chargecard back to 1986 but nothing about the loan.I would have probably left it there,but I knew that they hadn't sent me everything they hold on me because they didn't send me anything about the credit card that I had opened only a couple of years ago....so i wrote back and asked them to look again.
This time they came back with 5 loan account numbers but said that was definately all they had..no further info.

I decided to put in a complaint anyway and they upheld on the last loan in the chain. This loan finished in 2000 and I did not have any documentation other than the loan account number...still wasn't sure at this point that there was any PPI on the loan...just a hunch!!

They didn't refund on any of the previous loans saying they did not have any info on these loans.As they had told me this twice before but came up with a little more info each time I went back to them, I have sent it to the FOS to see if they can get any further.After all, each loan consolidated the last and they fobbed me off enough!!

So, send a SAR and with a little perserverence you may get the info you need and even if that it just the account number, it might be enough!

Good luck!!

Thanks for that out of the chain of loans I have all the account numbers, documents for the 1st two & last two in the chain, all showing front loaded ppi so fingers crossed, so you never know, still waiting for sar info there 20 days late with it, have complained to there CEO about it.......... I understand sorting the loan claims takes a while but for the sar info they should abide by the law!

Hi all,

I'm looking for a bit of advice or opinions (like everyone else no doubt!) regarding my credit card PPI claim, which has been rejected by RBS Group this week.

My credit card is with NatWest. I paid the PPI for 13 years from 1996 until 2009, when it became unaffordable on top of the monthly repayments.

I was verbally advised when applying that taking PPI would help my chances of the application being successful. I was also self-employed for three years between 2001-2004 during which time I carried on paying the premiums.

I advised the Bank of my change in circumstances, but was not informed at the time whether or not this may affect the Policy.

RBS have rejected my claim stating that I made an informed decision to take out the Policy, that their staff were/are trained to give the best advice and I would have been made aware that the PPI was voluntary.

The latter point I accept, but the crux of my argument is that in effect I was told the opposite whilst applying and so was influenced to take out the Policy.

They also state that when I became self-employed, the onus was on me to ensure the PPI was right for my financial needs.

Apologies for the essay, but does anyone have any opinions on whether I stilll have a case and should get back to them disputing their findings and asking for a review, should go to the Ombudsman, or just give up!?

All advice gratefully received