Utility Warehouse (Telecom Plus) Discussion

Perelandra wrote: »

Do you mind if I ask how important this part of the deal is to you? If other companies started doing accurate monthly bills as well, would that be enough of a change to make you consider one of the others?


(I work for BG, but don't post in any official capacity. Any views I express are my own, not my company's).

If any of the Big 6 replicated exactly what UW are doing I'm convinced they would charge more. The big 6 (in fact even the saintly Ebico) seems to be migrating to bi-annual billing on their standard (paper) tariffs. It would probably cripple them to send a paper bill every month to their punters and cope with the huge surge in CS calls as a result of this action.

janninew wrote: »

I am happy with the Terms and Conditions because i had an actual person explain them to me (UW rep)

You were wrong to let the uw rep explain the 31 pages of ts + cs to you. (How long did he take over it?). Hardly unbiased in his explanations!! (And the same person who told you all about the worthless guarantee!)

eg How did he explain their condition to your satisfaction that they store for ever your credit/debit card details, so that they can use them to get paid (even if you stopped the dd payment because of a dispute)?

In this "real life" sign ups of the gullible spanish teachers the rep didn't do this, (and uw rep Nigewick has posted here that he doesn't explain all the ts + cs to new sign ups):

http://www.networkerplus.co.uk/videos/signing-customers.html

1carminestocky wrote: »

If any of the Big 6 replicated exactly what UW are doing I'm convinced they would charge more. The big 6 (in fact even the saintly Ebico) seems to be migrating to bi-annual billing on their standard (paper) tariffs. It would probably cripple them to send a paper bill every month to their punters and cope with the huge surge in CS calls as a result of this action.

You're probably right.

I guess there's two different sides to it, isn't there...

There's the "accurate bill every month"
Receiving it in paper form

Just wondering which of these is the more important (if if they're equally important). I guess in your case, Carmine, it definately wouldn't be enough to have an accurate monthly, but paperless bill. Is that the same for the other UW customers on this thread?

For me personally, it makes no odds if UW send me a bill every month or not- most of the time I'm sad to say I don't even read them.

Plushchris wrote: »

No you dont.

How much do you get off your Tesco groceries by using the points in-store?

Quentin wrote: »

You were wrong to let the uw rep explain the 31 pages of ts + cs to you. (How long did he take over it?). Hardly unbiased in his explanations!! (And the same person who told you all about the worthless guarantee!)

eg How did he explain their condition to your satisfaction that they store for ever your credit/debit card details, so that they can use them to get paid (even if you stopped the dd payment because of a dispute)?

In this "real life" sign ups of the gullible spanish teachers the rep didn't do this, (and uw rep Nigewick has posted here that he doesn't explain all the ts + cs to new sign ups):

http://www.networkerplus.co.uk/videos/signing-customers.html

Why was i wrong to let the UW rep explain the T & C to me? Surely he would have been wrong not to give me all the information? He was not pushy and let me take the information away and make my own decisions. I actually decided to sign up, he didn't force me. If people are guillable enough to blindly listen to other people, they only have themselves to blame.