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    • kittennose
    • By kittennose 21st Aug 19, 11:47 AM
    • 52Posts
    • 12Thanks
    Accommodation not as advertised
    • #1
    • 21st Aug 19, 11:47 AM
    Accommodation not as advertised 21st Aug 19 at 11:47 AM
    Recently returned from a caravan holiday (UK) and the caravan was nothing like the one that was advertised. We are talking different decor, different layout, all bedrooms different, no veranda as advertised and a failure to mention the entire van was adapted for people with disabilities so it contained much equipment and railings for those users giving the accommodation a very different feel to what we were expecting.

    We saw the caravan we stayed in (advertised correctly) with a another agent and even though much cheaper through them, we chose not to book it as we didn't like the look of it what so ever, hence booking the more modern and comfortable caravan with someone else - which turned out to be false.

    Had we have known this was actually the same caravan and the only one left on site we genuinely wouldn't have even considered staying at that park.

    We requested to be moved the second we arrived but no other vans were available, we also said we were open to moving to another park but they didn't offer that either. So now back and compiling some kind of complaint.

    Looking at the photos they really don't have much of a leg to stand on in terms of a defence to my complaint but I am struggling to put a reasonable figure / proposal to them in terms of fair compensation.
    Last edited by kittennose; 21-08-2019 at 11:51 AM.
Page 3
    • k3lvc
    • By k3lvc 22nd Aug 19, 4:27 PM
    • 2,745 Posts
    • 4,495 Thanks
    Exactly. There is no set percentage - Every case would be different.
    If OP wants help but does not want to provide these figures - Then i'm out.
    Originally posted by powerful_Rogue

    As will the owner be when they receive an open ended complaint. A simple 'many thanks for your feedback' will kill the claim
    • Lip_Stick
    • By Lip_Stick 22nd Aug 19, 7:38 PM
    • 2,223 Posts
    • 5,884 Thanks
    That's a ridiculous comparison, you are not talking sea view or the like. You are complaining about the d!cor and the fact that there were disability aids.
    Originally posted by swingaloo
    Of course it's not ridiculous. Why is it different to be complaining about the lack of a sea view that you've paid extra for, than complaining about paying extra for a better standard of furnishings etc? It's not any different.
    There's a storm coming, Cameron. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.
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