Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • kittennose
    • By kittennose 21st Aug 19, 11:47 AM
    • 55Posts
    • 12Thanks
    kittennose
    Accommodation not as advertised
    • #1
    • 21st Aug 19, 11:47 AM
    Accommodation not as advertised 21st Aug 19 at 11:47 AM
    Recently returned from a caravan holiday (UK) and the caravan was nothing like the one that was advertised. We are talking different decor, different layout, all bedrooms different, no veranda as advertised and a failure to mention the entire van was adapted for people with disabilities so it contained much equipment and railings for those users giving the accommodation a very different feel to what we were expecting.

    We saw the caravan we stayed in (advertised correctly) with a another agent and even though much cheaper through them, we chose not to book it as we didn't like the look of it what so ever, hence booking the more modern and comfortable caravan with someone else - which turned out to be false.

    Had we have known this was actually the same caravan and the only one left on site we genuinely wouldn't have even considered staying at that park.

    We requested to be moved the second we arrived but no other vans were available, we also said we were open to moving to another park but they didn't offer that either. So now back and compiling some kind of complaint.

    Looking at the photos they really don't have much of a leg to stand on in terms of a defence to my complaint but I am struggling to put a reasonable figure / proposal to them in terms of fair compensation.
    Last edited by kittennose; 21-08-2019 at 11:51 AM.
Page 2
    • kittennose
    • By kittennose 22nd Aug 19, 11:03 AM
    • 55 Posts
    • 12 Thanks
    kittennose
    In which case, take them to court and claim back a large proportion of your holiday cost.

    Don't forget to ask for a hamper.
    Originally posted by Aylesbury Duck
    Hopefully it won't go to court, but if it does it does.
    • SHAFT
    • By SHAFT 22nd Aug 19, 11:09 AM
    • 290 Posts
    • 189 Thanks
    SHAFT
    Thankfully the law doesn't agree with you.
    Originally posted by kittennose
    So if you know the law and your rights why start the thread?
    • k3lvc
    • By k3lvc 22nd Aug 19, 11:16 AM
    • 2,745 Posts
    • 4,496 Thanks
    k3lvc
    So if you know the law and your rights why start the thread?
    Originally posted by SHAFT
    'Cos obviously t'interweb is now the reference for 'the law'

    If caravan owner/site has anything about them they'll claim that the additional features were an upgrade that was given to the OP
    • kittennose
    • By kittennose 22nd Aug 19, 11:19 AM
    • 55 Posts
    • 12 Thanks
    kittennose
    So if you know the law and your rights why start the thread?
    Originally posted by SHAFT
    The clue is in the first post.

    to put a reasonable figure / proposal to them in terms of fair compensation.
    Originally posted by kittennose
    • Takmon
    • By Takmon 22nd Aug 19, 11:51 AM
    • 774 Posts
    • 774 Thanks
    Takmon
    If a nice view of the sea was important to you and thus you booked a sea-view room only to find on arrival you got a view of the carpark are you going to up-sticks and fly home and cancel the entire holiday so you can fight for a full refund? I doubt that.

    What if you booked a 5 star room and found yourself in a budget room? Fly straight home?

    You, and others are suggesting when missold accommodation you have 2 binary options, cancel your entire trip or accept it.

    With such a miss-understanding of basic rights is it any wonder why businesses frequently get away with so much misselling and false advertising to British consumers who are often all to happy to just accept it.

    *shrugs*
    Originally posted by kittennose
    I once arrived at a campsite that i had booked online and they didn't have the pitch that i had booked available and also some of the advertised facilities were closed.
    So i said i wasn't happy with this so i got a full refund and left. I then looking online and found a few other sites rang around and went to another site which had what i wanted and stayed there instead.
    This too me was the logical thing to do instead of having a rubbish holiday.

    So no you don't have to cancel and go home, you can get a refund and go to another site to continue your holiday.
    • BoGoF
    • By BoGoF 22nd Aug 19, 11:54 AM
    • 5,134 Posts
    • 4,967 Thanks
    BoGoF
    So friendly.

    If you don't agree there should be any compensation given for the wrong accommodation just say so and move on. You're adding nothing but animosity.
    Originally posted by kittennose
    Your lack of knowledge wehen it comes to the law can be shown by the totally inaccurate advice given here;

    https://forums.moneysavingexpert.com/showthread.php?t=6039633
    • SHAFT
    • By SHAFT 22nd Aug 19, 12:07 PM
    • 290 Posts
    • 189 Thanks
    SHAFT
    The clue is in the first post.
    Originally posted by kittennose
    So look again at #4.
    • powerful_Rogue
    • By powerful_Rogue 22nd Aug 19, 12:09 PM
    • 3,884 Posts
    • 5,861 Thanks
    powerful_Rogue
    The clue is in the first post.
    Originally posted by kittennose

    How can anyone advise if you don't post any figures.


    1) How much did you pay?
    2) How much was the cost of the caravan on the cheaper site?
    • LilElvis
    • By LilElvis 22nd Aug 19, 12:45 PM
    • 4,548 Posts
    • 11,852 Thanks
    LilElvis
    How can anyone advise if you don't post any figures.


    1) How much did you pay?
    2) How much was the cost of the caravan on the cheaper site?
    Originally posted by powerful_Rogue
    I asked for the price and number of nights in post #6 - still to be answered, despite replies to numerous other posts.
    • Gavin83
    • By Gavin83 22nd Aug 19, 1:01 PM
    • 6,166 Posts
    • 10,596 Thanks
    Gavin83
    What if you booked a 5 star room and found yourself in a budget room? Fly straight home?

    You, and others are suggesting when missold accommodation you have 2 binary options, cancel your entire trip or accept it.
    Originally posted by kittennose
    It's happened to me on a number of occasions, I've cancelled the booking and found another hotel.

    The clue is in the first post.
    Originally posted by kittennose
    Which you've been told several times and chosen to dismiss. I'm not even convinced you're entitled to the difference in rates but you certainly aren't entitled to compensation for being a bit sad.

    Anyway you clearly aren't interested in what people have to say or willing to answer any questions so I'll just second what others have said, I'd be asking for the difference in the cost of the caravans.

    However I think you'll disregard this so just make a figure up. Just be prepared for it to be rejected.
    • Lip_Stick
    • By Lip_Stick 22nd Aug 19, 1:52 PM
    • 2,225 Posts
    • 5,891 Thanks
    Lip_Stick
    Looks like the usual clique have completely missed post 15 then. They're too busy having fun attacking I expect, Kitten.
    There's a storm coming, Cameron. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.
    • KatrinaWaves
    • By KatrinaWaves 22nd Aug 19, 2:02 PM
    • 916 Posts
    • 1,899 Thanks
    KatrinaWaves
    Looks like the usual clique have completely missed post 15 then. They're too busy having fun attacking I expect, Kitten.
    Originally posted by Lip_Stick
    Post 15, regarding loss of enjoyment?

    No one has missed that. Lack of enjoyment is not clear cut. If i go to a theme park and one ride is closed, despite it being advertised as the new big cool ride, and the main reason I went, the ride I really wanted to go on, I can leave and request a refund because I wanted to go on that ride and they advertised it falsely.

    I cant stay for a full day, go on all the rest of the rides, then claim I didn't enjoy myself and the day was ruined, please give me a FULL refund.

    Pray tell what exact lack of enjoyment can be ascertained by the caravan 'having a different feeling' because it was suitable for those with disabilities. Do you feel it will be a 100% refund?
    • Lip_Stick
    • By Lip_Stick 22nd Aug 19, 2:21 PM
    • 2,225 Posts
    • 5,891 Thanks
    Lip_Stick
    Post 15, regarding loss of enjoyment?

    No one has missed that. Lack of enjoyment is not clear cut. If i go to a theme park and one ride is closed, despite it being advertised as the new big cool ride, and the main reason I went, the ride I really wanted to go on, I can leave and request a refund because I wanted to go on that ride and they advertised it falsely.

    I cant stay for a full day, go on all the rest of the rides, then claim I didn't enjoy myself and the day was ruined, please give me a FULL refund.

    Pray tell what exact lack of enjoyment can be ascertained by the caravan 'having a different feeling' because it was suitable for those with disabilities. Do you feel it will be a 100% refund?
    Originally posted by KatrinaWaves
    Tell me where Kitten has said she wants a full refund? She hasn't. You're stressing that amount to give yourself more ammo to keep you on your high horse.

    It's not easy rearranging alternative accommodation at the last minute during school holidays, not without paying massively over the odds. Yes there was an option to go home, but Kitten has already stated the company kept her hanging on about arranging other accommodation. We don't know how long the journey took to get to the accommodation either, sometimes it's just not practical to turn around immediately and go back.

    And perhaps the children were not too bothered about the deco, but Kitten should get what she paid for at the very least, especially if it was more luxurious style she was looking for, but ended up in something resembling an old people's home.
    There's a storm coming, Cameron. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.
    • KatrinaWaves
    • By KatrinaWaves 22nd Aug 19, 2:31 PM
    • 916 Posts
    • 1,899 Thanks
    KatrinaWaves
    Tell me where Kitten has said she wants a full refund? She hasn't. You're stressing that amount to give yourself more ammo to keep you on your high horse.

    It's not easy rearranging alternative accommodation at the last minute during school holidays, not without paying massively over the odds. Yes there was an option to go home, but Kitten has already stated the company kept her hanging on about arranging other accommodation. We don't know how long the journey took to get to the accommodation either, sometimes it's just not practical to turn around immediately and go back.

    And perhaps the children were not too bothered about the deco, but Kitten should get what she paid for at the very least, especially if it was more luxurious style she was looking for, but ended up in something resembling an old people's home.
    Originally posted by Lip_Stick
    She has been asked multiple times for what she paid, vs what the other site advertised this caravan for. She has chosen not to provide that info, therefore people have found it difficult to help her with her 'reasonable compensation'

    If she wants to post what she paid vs what the other cheaper site had vs what she thinks she should pay, then people can give a 'reasonable' idea of what her rights are, but harping on about excited children etc is not going to get anyone anywhere. At this point it is goodwill. An alternative service was offered and was accepted (staying in it means it was accepted)

    Also, disabled people arent all 'old people' Disabled peoples home dont all look like 'old peoples homes' Thats a pretty rude assumption.
    • Lip_Stick
    • By Lip_Stick 22nd Aug 19, 3:10 PM
    • 2,225 Posts
    • 5,891 Thanks
    Lip_Stick
    She has been asked multiple times for what she paid, vs what the other site advertised this caravan for. She has chosen not to provide that info, therefore people have found it difficult to help her with her 'reasonable compensation'

    If she wants to post what she paid vs what the other cheaper site had vs what she thinks she should pay, then people can give a 'reasonable' idea of what her rights are, but harping on about excited children etc is not going to get anyone anywhere. At this point it is goodwill. An alternative service was offered and was accepted (staying in it means it was accepted)

    Also, disabled people arent all 'old people' Disabled peoples home dont all look like 'old peoples homes' Thats a pretty rude assumption.
    Originally posted by KatrinaWaves
    Maybe Kitten is just after an idea of percentage, or ideas in how she can quantify an amount herself. Posters have already stated, which is correct, that they can't give an exact figure out.

    As for the 'old people's home' comment being a rude assumption. I didn't say a disabled person's home looks like an old people's home did I? I said the van looks like one.

    What do old people's homes have in them? I'm talking about homes, not households? Railings, hand bars, easy accessible bathrooms etc, and what did this van have in it? Railings, hand bars...etc etc. Unless this van had sensory aids in, which it didn't.
    There's a storm coming, Cameron. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.
    • lincroft1710
    • By lincroft1710 22nd Aug 19, 3:11 PM
    • 12,157 Posts
    • 10,697 Thanks
    lincroft1710
    Your lack of knowledge wehen it comes to the law can be shown by the totally inaccurate advice given here;

    https://forums.moneysavingexpert.com/showthread.php?t=6039633
    Originally posted by BoGoF
    Just read that. Hilarious!
    • kittennose
    • By kittennose 22nd Aug 19, 3:34 PM
    • 55 Posts
    • 12 Thanks
    kittennose
    Maybe Kitten is just after an idea of percentage, or ideas in how she can quantify an amount herself. Posters have already stated, which is correct, that they can't give an exact figure out.

    As for the 'old people's home' comment being a rude assumption. I didn't say a disabled person's home looks like an old people's home did I? I said the van looks like one.

    What do old people's homes have in them? I'm talking about homes, not households? Railings, hand bars, easy accessible bathrooms etc, and what did this van have in it? Railings, hand bars...etc etc. Unless this van had sensory aids in, which it didn't.
    Originally posted by Lip_Stick
    Thanks.

    Yes a simple (and fair) percentage was all I was after - kind of given up on that and have just compiled our complaint and left it to them to make an offer before we decide what to do.

    The advice to just reject the entire holiday and leave is frankly as comical as the notion that if you stay in it you're somehow "accepting" it and have no recourse to complain.

    But I'm used to it, it's all good and we'll get there in the end.
    • swingaloo
    • By swingaloo 22nd Aug 19, 3:49 PM
    • 2,067 Posts
    • 3,756 Thanks
    swingaloo
    That's a ridiculous comparison, you are not talking sea view or the like. You are complaining about the d!cor and the fact that there were disability aids.
    • LilElvis
    • By LilElvis 22nd Aug 19, 4:01 PM
    • 4,548 Posts
    • 11,852 Thanks
    LilElvis
    Thanks.

    Yes a simple (and fair) percentage was all I was after - kind of given up on that and have just compiled our complaint and left it to them to make an offer before we decide what to do.

    The advice to just reject the entire holiday and leave is frankly as comical as the notion that if you stay in it you're somehow "accepting" it and have no recourse to complain.

    But I'm used to it, it's all good and we'll get there in the end.
    Originally posted by kittennose
    The reason you were asked several times for the price/ duration of the caravan hire was because it would otherwise be difficult to ascribe what would be a reasonable amount to request as compensation for a lack of decking and some decor changes compared to what you believed you were booking. As an example I believe the loss of a promised sea view in a 5 star resort in the Maldives would warrant a larger % of compensation than a similar lack of view in an apartment in Fuengirola.
    • powerful_Rogue
    • By powerful_Rogue 22nd Aug 19, 4:24 PM
    • 3,884 Posts
    • 5,861 Thanks
    powerful_Rogue
    Exactly. There is no set percentage - Every case would be different.
    If OP wants help but does not want to provide these figures - Then i'm out.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

691Posts Today

5,956Users online

Martin's Twitter