Car Hire penalty charge, help?
Comments
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https://www.barclaycard.co.uk/business/files/Vehicle_Rental_Chargebacks.pdf
Although this is a guide for the retailer, it will be helpful for you.
You can still request a chargeback on a debit card, but action would require cooperation of both sides banks.(Sect 75 is not now available as it was not a cc.)
Even if you cannot get a chargeback, which would force the rental co. to bring an action against the hirer and be difficult (impossible) for them to win, you could pursue a claim against the rental co. but that will need perseverence and an understanding of the exact legal basis on which you are claiming.0 -
ok there is an update and things aren't as clear cut as it seems
He prepaid for the car
he turned up late.. the car was gone
they said we have another car for you tomorrow, which will cost 150 extra, as its only one they have
The guy said " you also selected our relax zero protection package at £168 " because he didnt have a credit card0 -
stringer_bell wrote: »ok there is an update and things aren't as clear cut as it seems
He prepaid for the car
he turned up late.. the car was gone
they said we have another car for you tomorrow, which will cost 150 extra, as its only one they have
The guy said " you also selected our relax zero protection package at £168 " because he didnt have a credit card
I'm assuming they asked what time he'd collect the car, how late was he?
What's a relax zero protection package?0 -
I'm assuming they asked what time he'd collect the car, how late was he?
What's a relax zero protection package?
He was there at 6pm when he got off his flight, they said 10am, but they have a few hours grace
However, he put his flight number in so he presumed car would be ready as he prepaid
zero protection is on here https://www.easirent.com/excess-waiver-and-transparency/
because he didnt have a credit card0 -
Looking online, what happened your father seems to be common practice with the car rental companies in that they cancel a booking if there is a "no show" by a certain time and keep the payment even if they suffered no losses.stringer_bell wrote: »He was there at 6pm when he got off his flight, they said 10am, but they have a few hours grace
However, he put his flight number in so he presumed car would be ready as he prepaid
zero protection is on here https://www.easirent.com/excess-waiver-and-transparency/
because he didnt have a credit card
https://www.telegraph.co.uk/travel/advice/hire-car-cancelled-because-my-flight-was-late/
As you rightly point out they had his flight number, so it would have been an easy matter to check to see the delay of 6 hours. So worth pointing that out to them.
Has your father got travel insurance that would cover the issues he encountered due to the flight delay? Also is he entitled to flight delay compensation from the airline if it was in the EU? My daughter and BF were delayed for over 3 hours at Barcelona airport last summer and filled in a simple online form with RyanAir to get 250 euros per person.0 -
Looking online, what happened your father seems to be common practice with the car rental companies in that they cancel a booking if there is a "no show" by a certain time and keep the payment even if they suffered no losses.
https://www.telegraph.co.uk/travel/advice/hire-car-cancelled-because-my-flight-was-late/
As you rightly point out they had his flight number, so it would have been an easy matter to check to see the delay of 6 hours. So worth pointing that out to them.
Has your father got travel insurance that would cover the issues he encountered due to the flight delay? Also is he entitled to flight delay compensation from the airline if it was in the EU? My daughter and BF were delayed for over 3 hours at Barcelona airport last summer and filled in a simple online form with RyanAir to get 250 euros per person.
There are no delay, only 40 minutes
he presumed he had all day to pick it up, and that the car hire company would be checking the flight number for his arrival, bit naive of him0 -
Chargebacks are likely to be looked upon more favourably where the retailer has not followed the suggested practices; for car hire late arrivals, it is 24 hours during which the vehicle should be kept available.
Contracts with different terms are potentially unfair contracts and not enforcable if they contain terms which are not highlighted which would not be expected.
However, in OP case the only matter in dispute would be the £150 charge for an upgrade. It seems that most of the extra charge above the pre=paid hire amount is for extra insurance. (Another nice little earner!)0
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