Argos refused refund despite having receipt and item.

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chompie
chompie Posts: 2,409 Forumite
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Ok, so i bought a present for my Nephew from Argos last week, got it home all looks good. set it in the pile of prezzies but as it's from santa ;) i removed the blatant Argos catalogue number.

Now when i have gone to return it. despite having the receipt for the item (and the credit card which purchased it) and the item in new and unopened condition, they have refused to refund me, saying "it could be from anywhere".

I tried explaining but they were having none of it.

Is this legal?

(Sorry if this isn't the right section for this post)
Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
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  • JEN22
    JEN22 Posts: 612 Forumite
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    Yes it is. If its not faulty they have no obligation to refund
  • chompie
    chompie Posts: 2,409 Forumite
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    Forgot to point out the reason for return.
    It is a duplicate item (already purchased by another family member)
    Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
  • Carrot007
    Carrot007 Posts: 4,534 Forumite
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    chompie wrote: »
    i removed the blatant Argos catalogue number.

    chompie wrote: »
    the item in new and unopened condition


    Only one of those can possibly be true.


    However it is a bit tight. But they have no obligation to refund after you have altered the item.
  • chompie
    chompie Posts: 2,409 Forumite
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    Carrot007 wrote: »
    Only one of those can possibly be true.


    However it is a bit tight. But they have no obligation to refund after you have altered the item.

    What do you mean only one of those can be true?
    Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
  • Carrot007
    Carrot007 Posts: 4,534 Forumite
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    chompie wrote: »
    What do you mean only one of those can be true?


    It is obvious!


    The item is either in the original condition with the argos catalogue sticker there, or it is not in the original condition.


    Did that help? I removed the superflous bit about being unopened.
  • chompie
    chompie Posts: 2,409 Forumite
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    Carrot007 wrote: »
    It is obvious!


    The item is either in the original condition with the argos catalogue sticker there, or it is not in the original condition.


    Did that help? I removed the superflous bit about being unopened.
    So by removing the easy peel label leaving no residue or marks, that means it's used?

    Ok, thanks for your help.

    (oh and BTW i didn't mention original condition) i said "new and unopened")
    Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
  • JEN22
    JEN22 Posts: 612 Forumite
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    Yep duplicate not Argos fault


    Sorry
  • Rainbowgirl84
    Rainbowgirl84 Posts: 1,175 Forumite
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    Ask the buyer of the duplicate to return theirs.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
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    Sell it on a local Facebook group.
  • McKneff
    McKneff Posts: 38,823 Forumite
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    Give it to someone else for christmas/birthday
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
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