BEWARE!!! PARCEL2GO.com (.CON) IS A DISHONEST COMPANY!!!!!!
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AWFRONT
Posts: 4 Newbie
Reading online for many shocking stories about the fraudulent and dishonest practices of Parcel2go.com made me think that I am not the only one to be conned by this fraudulent company.
I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice but on my last experience I used them to carry an item of higher value and that is where things started unfolding.
As a parcel broker, I though they are just brokers like travel agencies but I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies don’t want to know you and always refer you to the fraudsters at Parcel2Go.com.
For my most recent service request, I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay and the seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice. 1st November came and late in the afternoon, the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us but to my surprise, moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery. I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with. After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go but here I was wrong because that was indeed my package. (I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course) This is where things get even uglier by the day.
I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after. They started a so-called investigation. During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged. I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label. Whilst the fraudsters at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address, UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel. UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them but they kept on apologising day after day without offering any concrete solution. UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address. Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.
I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates. I am now glad I did because things took another turn from bad to worse.
Following many contacts with UPS and Parcel2Go, I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse). I was then given numerous assurances by Parcel2Go that my parcel, regardless of its state would then be returned to my address. Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.
By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.
Reading online, I now realise that, their practice is to find excuses to retain high value items to then sell off for profit. Because they have non-disclosure agreement with the courier company, the customer is always sent back to Parcel2Go and the courier does not accept any liability. It appears they are now holding onto my package and just because I did not take any insurance for it, they are trying their ugliest to retain the package for profit later.
I am giving you a brief account of my experience here but, in between the sequence of events there was lots of emails and chat contacts with these criminals working under the company name of Parcel2Go and each with different degrees of criminality and dishonesty as well as false promises about the actions they would take to resolve my issue.
In the end I wrote to their CEO and every other email address I could find because they don’t have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.
As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month but they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines. I am now convinced that if I had taken insurance for my parcel, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation. Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.
I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade. They are professional con men with disgusting ways of dealing with customer complaints and have no regard for customer service. They should be banned from trading.
I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;
1. I will publish my story on every forum, website where there is concerns raised about these fraudsters so that others don’t fall into the same trap that I did.
2. I will report this matter to the local trading standards in Bolton, the area where these criminals are registered,
3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.
4. I will log a complaint with ActionFraud to get the police involved in investigating these criminals
5. I will initiate a Small Claims Court action to recover my losses.
I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves. Hope justice will be done to prevent these fraudsters from trading any longer.
More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.
Listen to me! If you care for your parcels and your wellbeing do not deal with these fraudsters! Stay clear of this company at all costs. If you have been a victim then do not wait and put up with their crap, take the matter further and report to the relevant authorities and take action to recover your losses. Don’t be an easy target.
I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice but on my last experience I used them to carry an item of higher value and that is where things started unfolding.
As a parcel broker, I though they are just brokers like travel agencies but I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies don’t want to know you and always refer you to the fraudsters at Parcel2Go.com.
For my most recent service request, I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay and the seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice. 1st November came and late in the afternoon, the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us but to my surprise, moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery. I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with. After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go but here I was wrong because that was indeed my package. (I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course) This is where things get even uglier by the day.
I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after. They started a so-called investigation. During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged. I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label. Whilst the fraudsters at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address, UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel. UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them but they kept on apologising day after day without offering any concrete solution. UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address. Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.
I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates. I am now glad I did because things took another turn from bad to worse.
Following many contacts with UPS and Parcel2Go, I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse). I was then given numerous assurances by Parcel2Go that my parcel, regardless of its state would then be returned to my address. Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.
By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.
Reading online, I now realise that, their practice is to find excuses to retain high value items to then sell off for profit. Because they have non-disclosure agreement with the courier company, the customer is always sent back to Parcel2Go and the courier does not accept any liability. It appears they are now holding onto my package and just because I did not take any insurance for it, they are trying their ugliest to retain the package for profit later.
I am giving you a brief account of my experience here but, in between the sequence of events there was lots of emails and chat contacts with these criminals working under the company name of Parcel2Go and each with different degrees of criminality and dishonesty as well as false promises about the actions they would take to resolve my issue.
In the end I wrote to their CEO and every other email address I could find because they don’t have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.
As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month but they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines. I am now convinced that if I had taken insurance for my parcel, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation. Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.
I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade. They are professional con men with disgusting ways of dealing with customer complaints and have no regard for customer service. They should be banned from trading.
I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;
1. I will publish my story on every forum, website where there is concerns raised about these fraudsters so that others don’t fall into the same trap that I did.
2. I will report this matter to the local trading standards in Bolton, the area where these criminals are registered,
3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.
4. I will log a complaint with ActionFraud to get the police involved in investigating these criminals
5. I will initiate a Small Claims Court action to recover my losses.
I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves. Hope justice will be done to prevent these fraudsters from trading any longer.
More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.
Listen to me! If you care for your parcels and your wellbeing do not deal with these fraudsters! Stay clear of this company at all costs. If you have been a victim then do not wait and put up with their crap, take the matter further and report to the relevant authorities and take action to recover your losses. Don’t be an easy target.
1
Comments
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Lovely long post, wrong board. I got bored after reading your username. 7/10 for effort. 10/10 for the extra exclamation marks. !!!!!!!!!1
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So you sent something expensive. Didn't pay for extra compensation, accepted the £20 standard compensation. Parcel was lost and now you are kicking up a fuss as you got £20 compensation not your lost parcel back?
There is a moral to the story here and its not that Parcel2go are crooks. You are right though. The internet is littered with people sending expensive items by courier, not paying to insure it and getting shocked when they only get the £20 it was insured for back.3 -
There's a long version?I am giving you a brief account of my experience here
Court's an interesting option, I'd be wary that you haven't libeled them on here.
I've had mildly similar things happen and can usually manage to resolve it with a tweet to the company, so if you can manage to get that down to 280 characters you may have some chance.
That said there are a considerable amount of problems here. The first is that you didn't package and send the item yourself. You have no way of knowing how the seller packed the item. Why didn't you just let the seller send the parcel to you and save yourself a lot of hassle.
What criminal activity do you believe they've committed? They received under £10 for sending a parcel that they have now paid you £20 for. What monetary advantage have they gained?I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade. They are professional con men with disgusting ways of dealing with customer complaints and have no regard for customer service. They should be banned from trading.
As this is a money saving board I would suggest that going to small claims court is a waste of time and money on your part, especially if you go in like you have on this thread..2 -
Replies to Above posts;
-My post is long because a lot of things happened and I felt like sharing my experience so that others don't fall into their traps-internet is full of such experiences with this company! This was my 3rd experience but the worst and will be my last ever with this company.
-My parcel was securely packed because I have images and was sent in original item packaging,
My parcel was damaged by UPS and I saw the damaged oackage but the driver lied to me and took the parcel back claiming that it was not my one,
-My parcel was first incorrectly sorted, then damaged by UPS but IT WAS NEVER LOST!
-Parcel could then allegedly not be sent back to me from UPS depot but had to go back to the sender (in this case somehow the sender/shipper is Parcel2Go) due to a contract agreement with UPS,
-UPS sent my parcel to Parcel2Go and they then confirmed that it was in their warehouse and th at they would send it back to me. By that time my claim for damages was settled NOT FOR LOSS! More than 2 weeks prior to the loss excuse coming about.
-After 2 weeks of waiting this time Parcel 2 Go claimed that the parcel was lost in transition. They are doing this to lots of customers so please don't make justifications for their actions. I even have audio recordings of cslls to UPS confirming that Parcel2Go was lying about the status of my parcel post damage but because of a non discosure agreement UPS has with parcel2Go they refused to tell me everything but confirmed basic facts of what happened to my parcel, where it was and what contact parcel 2 go made with them to return my package whilst it was still with UPS-no effort at all according to UPS agents.
-Had they told me upfront that my parcel was lost that would have been different but they did not, instead they chose to avoid responsibility. If anything after the first incident with damage they should have taken extra care to return my parcel to me regardless of the condition.
-Of course their actions are criminal, the facts of the matter are clear. Yes I did not take insurance with it but the real moral of the story is that this company uses this issue as a way of retaining packages for subsequent profit. This is what makes me angry. You only have to look at TrustPilot and other forums for their true business practices,
-A Twitter Post will not change these people because I am one customer but they do this to hundreds of others judging by all the online posts. It is like their way of stayimg in business! Regulation is needed urgently! Who gives them the right to become the shipper when I am the sender and the receiver of the parcel.
-Lastly, not sure how my post is in the wrong board but if it is, hopefully moderators can move it to the right section. Thanks for the feedback!0 -
The truth is that you are angry because you didn't pay for extra compensation and now you have lost your money. Insurance only is worth the money when you actually need to make a claim.
If the parcel was damaged during transit then UPS probably destroyed it, rather than handle it anymore and risk injuring staff.
I do feel sorry for you, due to your loss. However if you send a parcel that is under insured or not something they will insure then this is the outcome if something happens to it.1 -
I only read bits and pieces because I don't have the attention span, but if I get it, you are aggrieved because with uninsured damaged goods, they prefer to keep the item for it's salvage cost than give it to the recipient. I think we have to be very careful there between recouping some of there insurance losses by salvaging the damaged goods, compared to specifically working out the value of a damaged parcel and using that information to decide whether the recipient should receive it or not. I don't think this information will be easy to obtain without access to the companies procedures and word of the employees.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.1
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I was wary as soon as I saw block capitals and exclamation marks, and the wall of text confirmed I was right. Whether it's a valid complaint or not I'll never know as I have better things to do with my life than waste time reading the OP.2
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Replies to Above posts;
-My post is long because a lot of things happened and I felt like sharing my experience so that others don't fall into their traps-internet is full of such experiences with this company! This was my 3rd experience but the worst and will be my last ever with this company.
-My parcel was securely packed because I have images and was sent in original item packaging,
My parcel was damaged by UPS and I saw the damaged oackage but the driver lied to me and took the parcel back claiming that it was not my one,
-My parcel was first incorrectly sorted, then damaged by UPS but IT WAS NEVER LOST!
-Parcel could then allegedly not be sent back to me from UPS depot but had to go back to the sender (in this case somehow the sender/shipper is Parcel2Go) due to a contract agreement with UPS,
-UPS sent my parcel to Parcel2Go and they then confirmed that it was in their warehouse and th at they would send it back to me. By that time my claim for damages was settled NOT FOR LOSS! More than 2 weeks prior to the loss excuse coming about.
-After 2 weeks of waiting this time Parcel 2 Go claimed that the parcel was lost in transition. They are doing this to lots of customers so please don't make justifications for their actions. I even have audio recordings of cslls to UPS confirming that Parcel2Go was lying about the status of my parcel post damage but because of a non discosure agreement UPS has with parcel2Go they refused to tell me everything but confirmed basic facts of what happened to my parcel, where it was and what contact parcel 2 go made with them to return my package whilst it was still with UPS-no effort at all according to UPS agents.
-Had they told me upfront that my parcel was lost that would have been different but they did not, instead they chose to avoid responsibility. If anything after the first incident with damage they should have taken extra care to return my parcel to me regardless of the condition.
-Of course their actions are criminal, the facts of the matter are clear. Yes I did not take insurance with it but the real moral of the story is that this company uses this issue as a way of retaining packages for subsequent profit. This is what makes me angry. You only have to look at TrustPilot and other forums for their true business practices,
-A Twitter Post will not change these people because I am one customer but they do this to hundreds of others judging by all the online posts. It is like their way of stayimg in business! Regulation is needed urgently! Who gives them the right to become the shipper when I am the sender and the receiver of the parcel.
-Lastly, not sure how my post is in the wrong board but if it is, hopefully moderators can move it to the right section. Thanks for the feedback!
Parcel2go dont have warehouses.
you gave the the 'right'1 -
I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with.
You must have X-Ray vision then as you can't see into a UPS truck unless you were literally standing outside the back of the truck and getting in the drivers way when they were unloading.1 -
camelot1971 wrote: »You must have X-Ray vision then as you can't see into a UPS truck unless you were literally standing outside the back of the truck and getting in the drivers way when they were unloading.
When the UPS van was outside of my house, the driver was get to ng ready to unload the parcel. At that time I was driving to the house and literally pulled into the driveway when I saw the exact packaging of my item with the brand and model number clearly visible and that is when I got out of the car to ask the driver if he needed a hand as it was a large box but the driver then stated that the package was not my one. The package was slightly damaged but at that time tracking info was not updated with the condition of the parcel (it is now). All this took place after he had initially rang the bell to say to my mum that there was a large parcel for the address. So, yes I was standing literally behind it but should not have trusted the UPS driver and simply checked the delivery label but I did not. If I had I would have got my parcel.0
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