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Trading Standards ... we will see ?
beamerguy
Posts: 17,587 Forumite
Some of you will remember I had a conversation with NeilCr,
one of the members, about the CAB and Trading Standards
Neil said that to get to Trading Standards you had to go
through the Citizens Advice consumer service
Last weekend, I had call to use Trading Standards as follows
I went to a Shell garage to top up with petrol by £20
As you know, to stop at the amount you want is vertually
impossible due to pump prices
Anyway, I wanted £20 worth so i stopped at £19.99
expecting the pump to roll over to £20. It did not, but
when putting the nossle back in the holster, it jumped
to £20.02 ...... beyond my control
I spoke the cashier but as usual in our English country
he struggled to understand what I was saying ?
Eventually I did get across that I wanted to speak to
the manager or owner (it's a franchise), left my name
and number but as expected, no contact.
03p to me is neither here or there, it is the principal
and over time a lot of money can be collected from
these digital pumps
So, let's try out a system that is supposed to protect
the consumer ...... Trading Standards
I had a confirmation email back from Citizens Advice consumer service as follows ......
"What we'll do:
We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."
Hmmm, there is no commitment for TS to contact me ????
My issue was being charged for a product never recieved
It does make one wonder if they will say they have no
commitment to parking scammers and debt collectors
who lie through their teeth
If a person makes a complaint about a trader they have
a right to a reply, according to Citizens Advice consumer service,
that is really "hit and miss"
I think this sums up the CAB and Citizens Advice consumer service,
and Trading Standards
Sorry Neil but first hand experience now dictates that this
system has become a failure for the general public
one of the members, about the CAB and Trading Standards
Neil said that to get to Trading Standards you had to go
through the Citizens Advice consumer service
Last weekend, I had call to use Trading Standards as follows
I went to a Shell garage to top up with petrol by £20
As you know, to stop at the amount you want is vertually
impossible due to pump prices
Anyway, I wanted £20 worth so i stopped at £19.99
expecting the pump to roll over to £20. It did not, but
when putting the nossle back in the holster, it jumped
to £20.02 ...... beyond my control
I spoke the cashier but as usual in our English country
he struggled to understand what I was saying ?
Eventually I did get across that I wanted to speak to
the manager or owner (it's a franchise), left my name
and number but as expected, no contact.
03p to me is neither here or there, it is the principal
and over time a lot of money can be collected from
these digital pumps
So, let's try out a system that is supposed to protect
the consumer ...... Trading Standards
I had a confirmation email back from Citizens Advice consumer service as follows ......
"What we'll do:
We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."
Hmmm, there is no commitment for TS to contact me ????
My issue was being charged for a product never recieved
It does make one wonder if they will say they have no
commitment to parking scammers and debt collectors
who lie through their teeth
If a person makes a complaint about a trader they have
a right to a reply, according to Citizens Advice consumer service,
that is really "hit and miss"
I think this sums up the CAB and Citizens Advice consumer service,
and Trading Standards
Sorry Neil but first hand experience now dictates that this
system has become a failure for the general public
0
Comments
-
Some of you will remember I had a conversation with NeilCr,
one of the members, about the CAB and Trading Standards
Neil said that to get to Trading Standards you had to go
through the Citizens Advice consumer service
Last weekend, I had call to use Trading Standards as follows
I went to a Shell garage to top up with petrol by £20
As you know, to stop at the amount you want is vertually
impossible due to pump prices
Anyway, I wanted £20 worth so i stopped at £19.99
expecting the pump to roll over to £20. It did not, but
when putting the nossle back in the holster, it jumped
to £20.02 ...... beyond my control
I spoke the cashier but as usual in our English country
he struggled to understand what I was saying ?
Eventually I did get across that I wanted to speak to
the manager or owner (it's a franchise), left my name
and number but as expected, no contact.
03p to me is neither here or there, it is the principal
and over time a lot of money can be collected from
these digital pumps
So, let's try out a system that is supposed to protect
the consumer ...... Trading Standards
I had a confirmation email back from Citizens Advice consumer service as follows ......
"What we'll do:
We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."
Hmmm, there is no commitment for TS to contact me ????
My issue was being charged for a product never recieved
It does make one wonder if they will say they have no
commitment to parking scammers and debt collectors
who lie through their teeth
If a person makes a complaint about a trader they have
a right to a reply, according to Citizens Advice consumer service,
that is really "hit and miss"
I think this sums up the CAB and Citizens Advice consumer service,
and Trading Standards
Sorry Neil but first hand experience now dictates that this
system has become a failure for the general public
As you will recall our discussion was about the correct way of reporting to Trading Standards - not how good they were. As I said at the time I have no direct experience of using them nor did I make any claim about their effectiveness.
However, a cursory glance at the National Trading Standards website tells us that they do not deal with individual complaints
http://www.nationaltradingstandards.uk/contact/
My understanding (and it is only an understanding) is that they collate reports and where they see a pattern about a particular trader they act.
You have no need to be sorry to me. I understand that you, and others, have a low opinion of CAB. As it happens I have the same view about BMW drivers. :rotfl::rotfl:
It would be a boring world if we all thought the same. I am happy to continue volunteering at CAB and attempting to help those who seek our assistance. We were quiet this morning (school holidays) but the majority of our clients went away content with the service we provided. One man, though, was certainly the opposite!
ETA
What the Consumer Helpline can (and cannot) do
https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/#h-how-the-consumer-helpline-can-help-you0 -
As you will recall our discussion was about the correct way of reporting to Trading Standards - not how good they were. As I said at the time I have no direct experience of using them nor did I make any claim about their effectiveness.
However, a cursory glance at the National Trading Standards website tells us that they do not deal with individual complaints
http://www.nationaltradingstandards.uk/contact/
My understanding (and it is only an understanding) is that they collate reports and where they see a pattern about a particular trader they act.
You have no need to be sorry to me. I understand that you, and others, have a low opinion of CAB. As it happens I share that view about BMW drivers. :rotfl::rotfl:
It would be a boring world if we all had the same opinions. I am happy to continue volunteering at CAB and attempting to help those who seek our assistance. We were quiet this morning (school holidays) but the majority of our clients went away content with the service we provided. One man, though, was certainly the opposite!
ETA
What the Consumer Helpline can (and cannot) do
https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/#h-how-the-consumer-helpline-can-help-you
Neil the debate is still open about the validity of Trading
Standards and I will let everyone know what is said and
whether the CAB/Trading Standards are worth bothering
with.
Little quips such as "As it happens I share that view about BMW drivers" is simply not called for ???
I also have a Merc, any comments ???0 -
Neil the debate is still open about the validity of Trading
Standards and I will let everyone know what is said and
whether the CAB/Trading Standards are worth bothering
with.
Little quips such as "As it happens I share that view about BMW drivers" is simply not called for ???
I also have a Merc, any comments ???
It's not a quip. It's the truth. Quite a few of the parking issues in our area are caused by BMWs. I belong to a Facebook group which shows pictures of the awful parking around here and, that, allied with my own experience underlines the fact. But that is a local situation and, is more than likely, not a countrywide truth.
Mercedes all good. My best friend has a Merc and I'd be dead meat if I said anything bad about them!. She is scary...Seriously I have had no problems at all.
When you are telling your friends about CAB please do remind them that we are mostly volunteers and have to deal with a myriad of queries (not just on one very specific subject as with this forum)
To give you some idea these statistics may help
https://public.tableau.com/profile/citizensadvice#!/vizhome/AdviceTrendsJune2018/Cover
Look under the people issues tab0 -
It's not a quip. It's the truth. Quite a few of the parking issues in our area are caused by BMWs. I belong to a Facebook group which shows pictures of the awful parking around here and, that, allied with my own experience underlines the fact. But that is a local situation and, is more than likely, not a countrywide truth.
Mercedes all good. My best friend has a Merc and I'd be dead meat if I said anything bad about them!. She is scary...Seriously I have had no problems at all.
When you are telling your friends about CAB please do remind them that we are mostly volunteers and have to deal with a myriad of queries (not just on one very specific subject as with this forum)
To give you some idea these statistics may help
https://public.tableau.com/profile/citizensadvice#!/vizhome/AdviceTrendsJune2018/Cover
Look under the people issues tab
Popular car Neil so as you like Mercs, you can refer
to me in future as a Merc driver
We know you work for the CAB part time and you are
a director of a MA ? or whatever you call it
As said, I will post back on the validity of Trading Standards
The CAB still has a long way to go to prove to the public
that they are worth it0 -
Are you in Reading or Wokingham?
I have always found Ian Savil very approachable. Unfortunately he does not have the staff to deal with anything short of a multi million pound scam, (Reading BC would prefer to employ Diversity Co-ordinators to TSOs), so do nor expect a resultYou never know how far you can go until you go too far.0 -
Are you in Reading or Wokingham?
I have always found Ian Savil very approachable. Unfortunately he does not have the staff to deal with anything short of a multi million pound scam, (Reading BC would prefer to employ Diversity Co-ordinators to TSOs), so do nor expect a result
All correct Deep, lack of money = no service
The first and only time I visited the CAB was to help someone.
Half way through, I was convinced that the CAB advisor had died0 -
Popular car Neil so as you like Mercs, you can refer
to me in future as a Merc driver
We know you work for the CAB part time and you are
a director of a MA ? or whatever you call it
As said, I will post back on the validity of Trading Standards
The CAB still has a long way to go to prove to the public
that they are worth it
Just to be clear I volunteer for the CAB and am a volunteer director of a management company. And old - and retired.
I have no idea where you get the view that the CAB has a long way to go etc. It may or may not be true as most of my CAB knowledge is local and our feedback (independently sought) is pretty good. Perhaps you can point me to where you got this information (genuine interest)., Certainly the founder of this website thinks we are okay!0 -
Just to be clear I volunteer for the CAB and am a volunteer director of a management company. And old - and retired.
I have no idea where you get the view that the CAB has a long way to go etc. It may or may not be true as most of my CAB knowledge is local and our feedback (independently sought) is pretty good. Perhaps you can point me to where you got this information (genuine interest)., Certainly the founder of this website thinks we are okay!
Yes, we know ...... but, the CAB do not help about parking problems,, they have no idea and that is why they have a long way to go.
You refer to Martin Lewis as the founder, the very man who
on TV last year openly told people to pay the PPC's
Members will remember that0
This discussion has been closed.
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