Praise for FitBit

Mimi_Arc_en_ciel · 20 June 2018 at 12:53PM

I recently lost my fitbit - Oddly enough the band was on my wrist but the pebble came out and I've hunted high and low for it. Called fitbit today to see if they can track it / see where it is to give me an idea of where it might be and sadly they cant. What they are going to do though is send me a replacement strap and pebble FOC as mine is still inder warranty. I didn't expect this (Was gearing up to buy another)

So THANKS fitbit! :T :dance:

robatwork · 20 June 2018 at 3:53PM

That's unbelievably good service.

Maybe it's because they are dropping pebble so have lots of unused stock

https://dev.fitbit.com/blog/2018-01-24-pebble-support/

Lip_Stick · 23 June 2018 at 10:41PM

I lost my fitbit over a year after purchase and just forgot about it. I mentioned it to someone who told me they knew a friend who had lost theirs, contacted fitbit, and got a replacement. I contacted fitbit who asked to see a copy of my receipt and yep, a replacement was sent out for free. This was a few years ago now, so it was their policy and not just because they wanted rid of spare stock. Great customer service from them!

Brodiebobs · 23 June 2018 at 11:09PM

I banged my charge 2 and it had a hairline crack across the screen, being the glass i thought it was a gonner!

Someone told me their customer service was good, so thought i'd give then a go, one e-mail and they sent a whole new one within 48 hours.

Fantastic service.

Praise for FitBit

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