Flow Energy - Warning: They don't read the gas meter

Maximillion · 20 December 2017 at 2:11PM

Just as a warning to others, Flow Energy don't read the gas meter.

They read the electric every 3 months but not the gas. So if you don't provide readings yourself they will continue to estimate.

I've recently moved and now landed with an eight hundred pound bill.

victor2 · 20 December 2017 at 2:22PM

Maximillion wrote: »

Just as a warning to others, Flow Energy don't read the gas meter.

They read the electric every 3 months but not the gas. So if you don't provide readings yourself they will continue to estimate.

I've recently moved and now landed with an eight hundred pound bill.

Shouldn't the warning be to always check your bills against the meters to make sure (erroneous) estimated readings are not used?
This applies to any supplier.

Robin9 · 20 December 2017 at 2:51PM

Flow email me every month asking for both elec and gas.

molerat · 20 December 2017 at 2:57PM

I don't care how often or not my suppliers read my meters. I spend around 5 minutes every month giving them the readings and entering them into my spreadsheet. Quite simple really and puts any responsibility for knowing my account status, whether they bill me or not, firmly in my court. After all I am the one most affected if it all goes wrong as OP has found out.

JJ_Egan · 20 December 2017 at 3:16PM

I thought the obligation to read a meter was every two years .
My meters are not read every three months with any supplier .

Every month Flow send an email asking for my months readings .
On previous suppliers i have always given monthly readings .

System · 20 December 2017 at 3:50PM

I confess that it is something that I have never got my mind around. It makes no sense to pay any supplier c.£1000 a year for a commodity and not check that the bill is correct?

The 2 year meter reading requirement was removed in Apr 2016.

trickytree1963 · 20 December 2017 at 4:02PM

JJ_Egan wrote: »

I thought the obligation to read a meter was every two years .
My meters are not read every three months with any supplier .

Every month Flow send an email asking for my months readings .
On previous suppliers i have always given monthly readings .

OP might be on Priority Services Register, supposed to get a meter reader every quarter.

https://www.flowenergy.uk.com/guides/priority-services/

House_Martin · 20 December 2017 at 5:17PM

I m flabbergasted that Flow actually read any meter at all let alone every 3 months.
To my knowledge British Gas are the only supplier who will religiously read meters every quarter for them selves and Sainsburys Energy.
Eon and Npower and SSE also have their own in- house meter reading teams who read 6 monthly but not for every customer, but these are likely to end very soon to cut costs of course.
I think it has to be what trickytrees suggested and they are on some priority register for disabled, infirm or elderly and has requested it.
In the 18 months I had with Robin Hood Energy and Daligas they never read the meter once between them, which is typical for today with smaller suppliers

icsys · 20 December 2017 at 5:48PM

Flow Energy DO read meters.
Although the obligation to read every two years has been repealed

I have been with them now for just over two years and had meter readers knock at least twice (meters are in cabs around side, must be blind ??).

Someone came last month but I don't know which meter was read.

steven_p · 6 January 2018 at 10:20PM

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Comparethemarket.com FINE …

Comparethemarket.com FINE however---FLOW ENERGY POOR,POOR SERVICE and POOR ,POOR, EXCUSES - I switched to this energy supplier in December of 2016 my contract with FLOW ENERGY was coming to an end, so I decided to switch to a cheaper supplier, giving both FLOW ENERGY and my new supplier my final meter reading, It is now January 2018 and FLOW ENERGY, still have not paid back my credit of over £275 that was due at the end of December 2016. As you can imagine they have used several excuses over this long period as to why they still have not paid the monies owed to me, from we are still awaiting a final read, to we have now authorized your payment it will be paid within 14 days, to I have chased up the debt management team the monies will be in your bank by today, All lies after lies after lies. It is now 368 days from my contract end with FLOW ENERGY and still the excuses and dribble drip,drip,drip from this supplier. The normal practice for a supplier to refund credit after a switch is 14 days----have never had a problem with any other Energy supplier apart from FLOW ENERGY and have switched supplier on may occasions, DO NOT USE THIS SUPPLIER IF YOU DO NOT INTEND TO STAY WITH THEM FOREVER AND A DAY THEY WILL KEEP HOLD OF YOUR CREDIT TO ACCRUE INTEREST FROM YOU AND THEIR LEAVING CUSTOMERS, Ask yoursellf these questions before signing up to them. Are they the cheapest?, NO Wil they refund my credit within 14 days of switching.? NO Will they provide a good service? NO Will they keep hold of your credit when you leave to accrue interest ? YES Will they keep your credit for in excess of 365 days and make excuse and lie? Yes

DO YOU REALLY WANT TO DEAL WITH THIS SORT OF COMPANY. My experience is NO. I will keep you informed if they ever return my credit. (could show you all the e-mailed excuses) but suffice to say sign up to FLOW ENERGY AT YOUR OWN PERIL- IT WILL COST YOU MONIES IN THE LONG TERM

SO REQUEST FOR OWN READING OF A METER DOES NOT SURPRISE

trickytree1963 · 6 January 2018 at 10:32PM

steven_p wrote: »

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Published 2 days ago
Comparethemarket.com FINE …

Comparethemarket.com FINE however---FLOW ENERGY POOR,POOR SERVICE and POOR ,POOR, EXCUSES - I switched to this energy supplier in December of 2016 my contract with FLOW ENERGY was coming to an end, so I decided to switch to a cheaper supplier, giving both FLOW ENERGY and my new supplier my final meter reading, It is now January 2018 and FLOW ENERGY, still have not paid back my credit of over £275 that was due at the end of December 2016. As you can imagine they have used several excuses over this long period as to why they still have not paid the monies owed to me, from we are still awaiting a final read, to we have now authorized your payment it will be paid within 14 days, to I have chased up the debt management team the monies will be in your bank by today, All lies after lies after lies. It is now 368 days from my contract end with FLOW ENERGY and still the excuses and dribble drip,drip,drip from this supplier. The normal practice for a supplier to refund credit after a switch is 14 days----have never had a problem with any other Energy supplier apart from FLOW ENERGY and have switched supplier on may occasions, DO NOT USE THIS SUPPLIER IF YOU DO NOT INTEND TO STAY WITH THEM FOREVER AND A DAY THEY WILL KEEP HOLD OF YOUR CREDIT TO ACCRUE INTEREST FROM YOU AND THEIR LEAVING CUSTOMERS, Ask yoursellf these questions before signing up to them. Are they the cheapest?, NO Wil they refund my credit within 14 days of switching.? NO Will they provide a good service? NO Will they keep hold of your credit when you leave to accrue interest ? YES Will they keep your credit for in excess of 365 days and make excuse and lie? Yes
DO YOU REALLY WANT TO DEAL WITH THIS SORT OF COMPANY. My experience is NO. I will keep you informed if they ever return my credit. (could show you all the e-mailed excuses) but suffice to say sign up to FLOW ENERGY AT YOUR OWN PERIL- IT WILL COST YOU MONIES IN THE LONG TERM
SO REQUEST FOR OWN READING OF A METER DOES NOT SURPRISE

Confused by the timeline. How long were you with Flow? Who did you switch to from Flow , when was that switch?

Flow Energy - Warning: They don't read the gas meter

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