LINK driving us mad!
3011gillian
Posts: 136 Forumite
Trying to make this short...we have 3 accounts with Link (originally Barclaycard/Halifax). We did a CCA request a year ago, eventually got details through.
Have send letters recorded delivery stating these are our three accounts, this is what we can offer as a settlement or monthly amount.
We have done this a few times over a period of months, yet we hear nothing and constantly getting automated voicemails, texts and letter for different accounts. We’ve asked them to stop but heard nothing.
I’m reluctant to phone for security and probably passed form person to person and I like everything in writing.
We have been trying to set up payment for months but they are so incompetent, what can we do? Happy to wait it out but these letters/calls are getting too much (I know they are automated but surely someone reads the letter and puts a note on the accounts?!?)
Any advice?
Have send letters recorded delivery stating these are our three accounts, this is what we can offer as a settlement or monthly amount.
We have done this a few times over a period of months, yet we hear nothing and constantly getting automated voicemails, texts and letter for different accounts. We’ve asked them to stop but heard nothing.
I’m reluctant to phone for security and probably passed form person to person and I like everything in writing.
We have been trying to set up payment for months but they are so incompetent, what can we do? Happy to wait it out but these letters/calls are getting too much (I know they are automated but surely someone reads the letter and puts a note on the accounts?!?)
Any advice?
0
Comments
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Hi,
You can complain, here :
The Complaints & Dispute Resolution Team
Link Financial Outsourcing Limited
PO Box 30095
London SE1 7WU
Telephone: 0330 024 7050
Lines are open:
Monday to Thursday: 08:30 to 17:30
Fridays: 08:30 to 17:00
Email: complaints@linkfinancial.co.uk
If you remain unhappy after their final response, then escalate to the FOS :
visit https://www.financial-ombudsman.org.uk or call 0800 023 4 567 (calls to this number are free on mobile phones and landlines). Or you can write to:
The Financial Ombudsman Service Exchange Tower, London E14 9SR.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Thank you,
I wonder if there complaint department is any more efficient!
I’ll give them a week to see if they respond then I’ll do a compliant letter. Thank yousourcrates wrote: »Hi,
You can complain, here :
The Complaints & Dispute Resolution Team
Link Financial Outsourcing Limited
PO Box 30095
London SE1 7WU
Telephone: 0330 024 7050
Lines are open:
Monday to Thursday: 08:30 to 17:30
Fridays: 08:30 to 17:00
Email: complaints@linkfinancial.co.uk
If you remain unhappy after their final response, then escalate to the FOS :
visit https://www.financial-ombudsman.org.uk or call 0800 023 4 567 (calls to this number are free on mobile phones and landlines). Or you can write to:
The Financial Ombudsman Service Exchange Tower, London E14 9SR.0
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