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    • emma.b.321
    • By emma.b.321 13th Dec 19, 10:42 AM
    • 1Posts
    • 0Thanks
    Am I likely to get a refund
    • #1
    • 13th Dec 19, 10:42 AM
    Am I likely to get a refund 13th Dec 19 at 10:42 AM
    Hi, I recently booked a hotel using my Virgin Atlantic credit card which I am now looking to cancel at late notice. After speaking with some friends that have stayed there before and looking at recent TripAdvisor reviews, it doesn't sound like the hotel is in a fit state to be operating at all, with talk of mouldy rooms, soggy mattresses and bed bugs. However, I am now outside of the cancellation period which I agreed to at the time of booking. Would I have any rights for a refund? The hotel have not yet charged by credit card, however I assume they will be today as this is when I originally booked to check in.
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    • zx81
    • By zx81 13th Dec 19, 10:44 AM
    • 24,776 Posts
    • 27,642 Thanks
    • #2
    • 13th Dec 19, 10:44 AM
    • #2
    • 13th Dec 19, 10:44 AM
    No, you don't have any right to a refund.

    Only if you were to go and find that you were not provided with the agreed service could you request a chargeback/Section 75.
    • Edi81
    • By Edi81 13th Dec 19, 11:23 AM
    • 749 Posts
    • 699 Thanks
    • #3
    • 13th Dec 19, 11:23 AM
    • #3
    • 13th Dec 19, 11:23 AM
    It’s your choice not to use the booking. As zx81 says you may have a chargeback /s75 if you stay there but I wouldn’t get my hopes up too much for that.
    • Ben8282
    • By Ben8282 13th Dec 19, 4:28 PM
    • 4,747 Posts
    • 2,621 Thanks
    • #4
    • 13th Dec 19, 4:28 PM
    • #4
    • 13th Dec 19, 4:28 PM
    Such a shame that you didn't talk to these friends and read the reviews before you booked the hotel.
    What conditions did you accept when you made the booking as regards cancellation policy? If your card has not yet been changed then probably you don't have any special rate and will be liable only for the no-show charge today..
    If instead of asking our advice you had telephoned the hotel before the cancellation deadline time you may have saved yourself being charged a no-show charge when you fail to turn up today.
    Last edited by Ben8282; 13-12-2019 at 4:46 PM.
    • chattychappy
    • By chattychappy 14th Dec 19, 11:02 AM
    • 7,156 Posts
    • 3,982 Thanks
    • #5
    • 14th Dec 19, 11:02 AM
    • #5
    • 14th Dec 19, 11:02 AM
    I think the best way is to go ahead, but research some local alternatives of an equivalent standard. If the hotel is in such a terrible state, then move hotels having taken photos etc. You are then left with the possibility of a S75 claim for the extra costs involved.
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