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  • FIRST POST
    • MSE Archna
    • By MSE Archna 26th Nov 07, 4:50 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    Energy: Find the cheapest supplier & earn cashback
    • #1
    • 26th Nov 07, 4:50 PM
    Energy: Find the cheapest supplier & earn cashback 26th Nov 07 at 4:50 PM



    This thread is specifically to discuss the content of the

    Gas & Electricity plus Cashback Article

    To discuss or ask a question about this article: click reply


    Read the old thread here
    Last edited by Former MSE Andrea; 26-03-2014 at 7:43 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 191
    • supremetwo
    • By supremetwo 23rd Jan 19, 12:55 AM
    • 30 Posts
    • 14 Thanks
    supremetwo
    Enstroga is missing from the dual fuel list in cheap energy club.

    It is in the electricity supplier list if dual fuel is not selected but not in the gas list.

    They do supply both gas an electricity.
    • Kaz the gas
    • By Kaz the gas 12th Feb 19, 3:14 PM
    • 4 Posts
    • 1 Thanks
    Kaz the gas
    Outfox the Market omission.
    I'm with Outfox the Market on the Zap tariff which you don't have on the drop down selector, so I suspect your recommendation to change from Cheap Energy Club might not be accurate.
    • murphydavid
    • By murphydavid 12th Feb 19, 3:49 PM
    • 620 Posts
    • 143 Thanks
    murphydavid
    As I'm here: and I know it flies in the face of the MSE energy savings club but I for one am tired of all this comparison work and of being messed about by companies who just can't cope; meter readings start and end wrong and hardly any customer service. Not to mention them using me for an interest free loan by over estimating my direct debit. Still sore from MSE recommended switch to Green Star. So any comments on sites like

    https://lookaftermybills.com/how-it-works/

    (particularly from MSE) would be of interest to me.

    Initially I'm very tempted
    Last edited by murphydavid; 12-02-2019 at 3:55 PM.
    • wavelets
    • By wavelets 12th Feb 19, 4:22 PM
    • 1,162 Posts
    • 494 Thanks
    wavelets
    As I'm here: and I know it flies in the face of the MSE energy savings club but I for one am tired of all this comparison work and of being messed about by companies who just can't cope; meter readings start and end wrong and hardly any customer service. Not to mention them using me for an interest free loan by over estimating my direct debit. Still sore from MSE recommended switch to Green Star. So any comments on sites like

    https://lookaftermybills.com/how-it-works/

    (particularly from MSE) would be of interest to me.

    Initially I'm very tempted
    Originally posted by murphydavid
    https://forums.moneysavingexpert.com/showthread.php?t=5949996

    https://forums.moneysavingexpert.com/showthread.php?t=5787522

    https://forums.moneysavingexpert.com/showthread.php?t=5924111

    https://forums.moneysavingexpert.com/showthread.php?t=5885425

    https://forums.moneysavingexpert.com/showthread.php?t=5794878
    • Consumerist
    • By Consumerist 12th Feb 19, 4:26 PM
    • 5,178 Posts
    • 2,589 Thanks
    Consumerist
    . . . So any comments on sites like
    https://lookaftermybills.com/how-it-works/
    (particularly from MSE) would be of interest to me.
    Initially I'm very tempted
    Originally posted by murphydavid
    From their website:
    Will LAMB always get me the best deal?

    LAMB’s aim is to keep you on fair deal forever.
    That may not mean the very cheapest, that’s because we want to make sure we work with suppliers who value their customers and are committed to improving their customer service.
    That may mean they will switch you to whoever is paying the most commission for introducing you to the new supplier. I doubt that customer service will be of any concern to them - only the commission. Would they, for example, switch your tariff with the same supplier if it is your cheapest option?

    You will be able to cancel a switch they have initiated but you will have to do that yourself then advise LAMB that you have done it.

    You might just as well do your own comparisons rather than a blind reliance on a third party whose sole interest is likely to be the commission they earn. No mention of any cash-back either.
    Last edited by Consumerist; 12-02-2019 at 4:29 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • murphydavid
    • By murphydavid 13th Feb 19, 9:22 AM
    • 620 Posts
    • 143 Thanks
    murphydavid
    [QUOTE=You might just as well do your own comparisons rather than a blind reliance on a third party[/QUOTE]
    I have difficulty with that suggestion as I am not sure where to start. Is there a list of companies worth comparing? A list of new entries to the market? ie How would one find out which companies to compare and how many and when to stop? In the last few posts on here I see names I never knew existed. Or are you saying to start by using switching sites to get a list then compare that list yourself?
    I have had so much bother I will not switch again without also comparing customer service. I am actually now willing to pay a little extra to get good service as my time is also valuable and I have wasted so much having to check a variety of errors all in financial favor of the supplier compounded by lack of decent communication.
    • wavelets
    • By wavelets 13th Feb 19, 9:29 AM
    • 1,162 Posts
    • 494 Thanks
    wavelets
    I have difficulty with that suggestion as I am not sure where to start. Is there a list of companies worth comparing? A list of new entries to the market? ie How would one find out which companies to compare and how many and when to stop? In the last few posts on here I see names I never knew existed. Or are you saying to start by using switching sites to get a list then compare that list yourself?
    I have had so much bother I will not switch again without also comparing customer service. I am actually now willing to pay a little extra to get good service as my time is also valuable and I have wasted so much having to check a variety of errors all in financial favor of the supplier compounded by lack of decent communication.
    Originally posted by murphydavid
    How will you prevent this by handing total control of who supplies you to a third party???

    You can set a filter within the CEC to only show tariffs from your existing supplier if you don't want to change from your expensive supplier that provides you the customer service you desire.
    Last edited by wavelets; 13-02-2019 at 9:36 AM.
    • Consumerist
    • By Consumerist 13th Feb 19, 10:12 AM
    • 5,178 Posts
    • 2,589 Thanks
    Consumerist
    . . . Or are you saying to start by using switching sites to get a list then compare that list yourself? . . .
    Originally posted by murphydavid
    I only use comparison sites as a starting point.

    At the moment I favour MSE's Cheap Energy Club for two reasons: (1) it provides ratings of the suppliers or otherwise indicates there is not enough feedback - so you can spot the new entrants to the market and (2) it provides warnings if the supplier is being investigated by Ofgem or if MSE is aware of high complaint levels.

    Having a list of contenders from CEC, I then check the supplier's site(s) to confirm quoted rates. CEC says they are reliant on suppliers to provide tariff data but suppliers don't always advise CEC. They may also offer tariffs which are not available to CEC.

    Admittedly, the process is more protracted than it used to be but the alternative is not to get the best suitable deal. The choice is yours.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • murphydavid
    • By murphydavid 13th Feb 19, 10:42 AM
    • 620 Posts
    • 143 Thanks
    murphydavid
    How will you prevent this by handing total control of who supplies you to a third party???
    Originally posted by wavelets
    Maybe I was not clear: I was not suggesting handing over control or giving any advice. Quite the opposite. I was commenting that my problem was created because I trusted a site (CEC in fact); much to my regret. And was asking for advice. ie alternative approaches to the problem with limited time. I was initially wondering if lookaftermybills was any good but by looking at the links provided above I now don't think so.
    Last edited by murphydavid; 13-02-2019 at 10:50 AM.
    • Redglass
    • By Redglass 18th Feb 19, 7:03 PM
    • 1 Posts
    • 0 Thanks
    Redglass
    Switching Mum
    Some years ago I'm sure there was information on the site about how to switch utilities for elderly relatives who don't understand tech. I can't find it now, so can anyone help? My mother will soon be 91. I run her bank accounts, etc, for her as she has advanced Alzheimer's and can't take any active part in the process. In the past when I've needed to deal with utilities companies they have sometimes insisted on getting Mum to the phone to say, 'Yes, OK,' even though there didn't seem to be much point in this (the voice they heard could have been anybody's ). Getting her to say 2 words on the phone means a 10-hour return journey (we live in Somerset and Merseyside!) and also means I can't use the laptop (no connectivity in her house) and even with me there, she won't always respond in a helpful way. She can't travel to my house. The complications are starting to get me down. I need to be able to do the whole thing online. Any helpful advice much appreciated.
    • Consumerist
    • By Consumerist 18th Feb 19, 9:51 PM
    • 5,178 Posts
    • 2,589 Thanks
    Consumerist
    Some years ago I'm sure there was information on the site about how to switch utilities for elderly relatives who don't understand tech. I can't find it now, so can anyone help? My mother will soon be 91. I run her bank accounts, etc, for her as she has advanced Alzheimer's and can't take any active part in the process. In the past when I've needed to deal with utilities companies they have sometimes insisted on getting Mum to the phone to say, 'Yes, OK,' even though there didn't seem to be much point in this (the voice they heard could have been anybody's ). Getting her to say 2 words on the phone means a 10-hour return journey (we live in Somerset and Merseyside!) and also means I can't use the laptop (no connectivity in her house) and even with me there, she won't always respond in a helpful way. She can't travel to my house. The complications are starting to get me down. I need to be able to do the whole thing online. Any helpful advice much appreciated.
    Originally posted by Redglass
    Hi Redglass and welcome to the forum.

    If you switch online using your mother's address and annual estimated consumption then at that point I don't see any problems. Once you have switched you should get mum to sign a letter (from her home address) to the new supplier authorising you to act on her behalf and put it in the post. You would probably need to do this each time you switch her supplier.

    Edit
    Alternatively, if you have a prospective supplier and your mum is ready to switch, why not phone the new supplier and tell them the circumstances and ask how they would like it done?


    Edit2
    Is this the <article>you were looking for?
    Last edited by Consumerist; 18-02-2019 at 10:02 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • victor2
    • By victor2 20th Feb 19, 5:34 PM
    • 4,914 Posts
    • 3,288 Thanks
    victor2
    Some years ago I'm sure there was information on the site about how to switch utilities for elderly relatives who don't understand tech. I can't find it now, so can anyone help? My mother will soon be 91. I run her bank accounts, etc, for her as she has advanced Alzheimer's and can't take any active part in the process. In the past when I've needed to deal with utilities companies they have sometimes insisted on getting Mum to the phone to say, 'Yes, OK,' even though there didn't seem to be much point in this (the voice they heard could have been anybody's ). Getting her to say 2 words on the phone means a 10-hour return journey (we live in Somerset and Merseyside!) and also means I can't use the laptop (no connectivity in her house) and even with me there, she won't always respond in a helpful way. She can't travel to my house. The complications are starting to get me down. I need to be able to do the whole thing online. Any helpful advice much appreciated.
    Originally posted by Redglass

    I've done this for a relative, and a simple letter of authorisation from the relative to the supplier did the trick. For the latest switch, I had already set up an email address for the relative and the supplier was happy to accept an email giving me authority, so I sent one. Job done!
    • Chriskaren
    • By Chriskaren 22nd Feb 19, 9:09 AM
    • 4 Posts
    • 0 Thanks
    Chriskaren
    Hi, can anyone help, I have had quotes on various websites saying I can save x amount by switching to them. But when I look the price per unit is more than I'm paying and the standing charge is more than I'm paying, so am I missing something here is it not as straight forward as that.
    • grumpycrab
    • By grumpycrab 22nd Feb 19, 9:32 AM
    • 4,063 Posts
    • 1,954 Thanks
    grumpycrab
    The price comparison sites work well. Which ones have you used? Obviously this only works if you enter your current postcode, tariff and yearly usage correctly.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Chriskaren
    • By Chriskaren 22nd Feb 19, 9:42 AM
    • 4 Posts
    • 0 Thanks
    Chriskaren
    It was the Martin Lewis money saving expert site and they had all my details.
    • grumpycrab
    • By grumpycrab 22nd Feb 19, 9:44 AM
    • 4,063 Posts
    • 1,954 Thanks
    grumpycrab
    It was the Martin Lewis money saving expert site and they had all my details.
    Originally posted by Chriskaren
    Try another (even for comparison sites its always worth trying at least 2...)
    https://energycompare.citizensadvice.org.uk/
    No login needed, 2 mins to enter your data.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Chriskaren
    • By Chriskaren 22nd Feb 19, 9:47 AM
    • 4 Posts
    • 0 Thanks
    Chriskaren
    So is it not as simple as price per unit multiplied by number of units used plus standing charge multiplied by number of days ?
    • grumpycrab
    • By grumpycrab 22nd Feb 19, 9:54 AM
    • 4,063 Posts
    • 1,954 Thanks
    grumpycrab
    So is it not as simple as price per unit multiplied by number of units used plus standing charge multiplied by number of days ?
    Originally posted by Chriskaren
    Plus VAT (5%) if not already included. (and we're talking electric only right?)
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Chriskaren
    • By Chriskaren 22nd Feb 19, 10:18 AM
    • 4 Posts
    • 0 Thanks
    Chriskaren
    No it was duel fuel, direct debit.
    • grumpycrab
    • By grumpycrab 22nd Feb 19, 10:22 AM
    • 4,063 Posts
    • 1,954 Thanks
    grumpycrab
    No it was duel fuel, direct debit.
    Originally posted by Chriskaren
    For gas it's price per unit multiplied by (number of units used*11.1) plus standing charge multiplied by number of days.

    The gas multiplier is used to convert to kwh. 1. assumes metric meter and 2. multiplier varies according to region. Check your bill for exact multiplier used by your supplier.
    Last edited by grumpycrab; 22-02-2019 at 10:26 AM.
    If you put your general location in your Profile, somebody here may be able to come and help you.
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