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  • FIRST POST
    • sazzer1
    • By sazzer1 7th Feb 19, 6:56 PM
    • 27Posts
    • 5Thanks
    sazzer1
    Eon
    • #1
    • 7th Feb 19, 6:56 PM
    Eon 7th Feb 19 at 6:56 PM
    I am currently with EON on their Fix 2 Year Exclusive December 2018 tariff. If I switch to EON'S Fix 2 Year MSE Collective Feb 2019 tariff would I have to pay exit fees? Also would I get the 25 cashback
Page 1
    • wavelets
    • By wavelets 7th Feb 19, 10:54 PM
    • 1,162 Posts
    • 494 Thanks
    wavelets
    • #2
    • 7th Feb 19, 10:54 PM
    • #2
    • 7th Feb 19, 10:54 PM
    I am currently with EON on their Fix 2 Year Exclusive December 2018 tariff. If I switch to EON'S Fix 2 Year MSE Collective Feb 2019 tariff would I have to pay exit fees? Also would I get the 25 cashback
    Originally posted by sazzer1
    Eon do not apply exit fees if you transfer to another one of their tariffs.

    Any sucessful switch made via the MSE CEC is eligible for cashback (but you might miss out if you switch again before the cashback is paid)

    Remember, cashback is not guaranteed until it hits your bank account ... so don't include it in your decision making process.
    • edwink
    • By edwink 7th Feb 19, 11:06 PM
    • 2,130 Posts
    • 13,957 Thanks
    edwink
    • #3
    • 7th Feb 19, 11:06 PM
    • #3
    • 7th Feb 19, 11:06 PM
    I am currently with EON on their Fix 2 Year Exclusive December 2018 tariff. If I switch to EON'S Fix 2 Year MSE Collective Feb 2019 tariff would I have to pay exit fees? Also would I get the 25 cashback
    Originally posted by sazzer1

    We are with Eon too and although the MSE newsletter states No Exit Penalties I thought I would check with Eon anyway via their online *live chat* this morning and was told NO you are not charged the exit fee.

    HTH

    Edwink
    Last edited by edwink; 07-02-2019 at 11:16 PM.
    3.36 kWp system, 10 x Ultima & 4 x Panasonic solar panels, Solar Edge Inverter
    2 Ducks only now which survived a recent fox attack , bless them
    2000ltr Rainwater harvesting system for loo flushing Hybrid Toyota Auris car

    Hens & ducks chat thread
    http://forums.moneysavingexpert.com/showthread.php?t=5282209
    • sazzer1
    • By sazzer1 8th Feb 19, 1:22 PM
    • 27 Posts
    • 5 Thanks
    sazzer1
    • #4
    • 8th Feb 19, 1:22 PM
    • #4
    • 8th Feb 19, 1:22 PM
    Thank You for your replies.
  • E.ON Company Representative: Malc
    • #5
    • 8th Feb 19, 2:18 PM
    E.ON Exit Fees
    • #5
    • 8th Feb 19, 2:18 PM
    I am currently with EON on their Fix 2 Year Exclusive December 2018 tariff. If I switch to EON'S Fix 2 Year MSE Collective Feb 2019 tariff would I have to pay exit fees? Also would I get the 25 cashback
    Originally posted by sazzer1
    Hello sazzer1 and to confirm what others have said. We don't apply exit fees when going from one of our tariffs to another.

    The Fix 2 Year MSE Collective Feb 2019 tariff is only available through the Cheap Energy Club to those who've pre-registered with the site. MSE are offering 25 cashback when switching to this tariff.

    Thanks for your interest sazzer1.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    • #6
    • 8th Feb 19, 2:32 PM
    E.ON Exit Fees
    • #6
    • 8th Feb 19, 2:32 PM
    Eon do not apply exit fees if you transfer to another one of their tariffs.

    Any sucessful switch made via the MSE CEC is eligible for cashback (but you might miss out if you switch again before the cashback is paid)

    Remember, cashback is not guaranteed until it hits your bank account ... so don't include it in your decision making process.
    Originally posted by wavelets
    We are with Eon too and although the MSE newsletter states No Exit Penalties I thought I would check with Eon anyway via their online *live chat* this morning and was told NO you are not charged the exit fee.

    HTH

    Edwink
    Originally posted by edwink

    Spot on both. We only apply exit fees when changing supplier outside of the renewal period. We don't charge these fees when going from one of our tariffs to another. This includes collectives like the current Fix 2 Year MSE Collective Feb 2019.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • sazzer1
    • By sazzer1 8th Feb 19, 3:00 PM
    • 27 Posts
    • 5 Thanks
    sazzer1
    • #7
    • 8th Feb 19, 3:00 PM
    • #7
    • 8th Feb 19, 3:00 PM
    Thanks again, all done
  • E.ON Company Representative: Malc
    • #8
    • 8th Feb 19, 3:52 PM
    E.ON Fix 2 Year MSE Collective Feb 2019
    • #8
    • 8th Feb 19, 3:52 PM
    Thanks again, all done
    Originally posted by sazzer1

    Nice one sazzer1. Glad you've been able to sort this.


    Have a good weekend.


    Malc
    Last edited by E.ON Company Representative: Malc; 08-02-2019 at 4:01 PM. Reason: Added text
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Spooky_uk
    • By Spooky_uk 9th Feb 19, 1:38 AM
    • 85 Posts
    • 23 Thanks
    Spooky_uk
    • #9
    • 9th Feb 19, 1:38 AM
    • #9
    • 9th Feb 19, 1:38 AM
    Current eon customer and first time switcher, was going to jump away from eon after year on year rises but decided to stay with the 2 year fix via the rmse collective energy club (with cashback!).

    2 quesitons ( as new to switching) I assumed the change would occur on the renewal date of the current tariff which is Feb 28th. However it seems to have already changed.
    Secondly - we received our "welcome" emails today to the registered email address I use for eon and they are a totally different surname and account number on them. So something has gone wrong somewhere!
    • Spooky_uk
    • By Spooky_uk 11th Feb 19, 9:13 AM
    • 85 Posts
    • 23 Thanks
    Spooky_uk
    Would appreciate if the eon representative could answer those queries, thanks. Tried to call this morning but gave up after 30 mins on hold.
    • Carrot007
    • By Carrot007 11th Feb 19, 9:16 AM
    • 2,171 Posts
    • 1,842 Thanks
    Carrot007
    The change date is effectivly random, it cannot be chosen. This is why you wait till you can switch to do it (39 days before end of old?). Gas and electric switch dates are often different too.


    Can't help with the email thouugh, you need eon for that. Sounds like a mix up that needs investigating though.
    • Spooky_uk
    • By Spooky_uk 11th Feb 19, 9:25 AM
    • 85 Posts
    • 23 Thanks
    Spooky_uk
    thanks, just curious as was already an eon customer and used to switch tariff via their own website and it always took effect on the date the current tariff finished.

    The deals offered from them direct this time however were rubbish compared to the MSE energy club (so much for looking after own loyal customers!) one which is why I opted in to that.

    The incorrect account details sent to me in the email address I use for eon is a much greater concern, as undoubtedly our details were sent to someone else in error as well.
    Last edited by Spooky_uk; 11-02-2019 at 10:01 AM. Reason: typo
  • E.ON Company Representative: Malc
    E.ON Fix 2 Year MSE Collective Feb 2019
    Current eon customer and first time switcher, was going to jump away from eon after year on year rises but decided to stay with the 2 year fix via the rmse collective energy club (with cashback!).

    2 quesitons ( as new to switching) I assumed the change would occur on the renewal date of the current tariff which is Feb 28th. However it seems to have already changed.
    Secondly - we received our "welcome" emails today to the registered email address I use for eon and they are a totally different surname and account number on them. So something has gone wrong somewhere!
    Originally posted by Spooky_uk
    Would appreciate if the eon representative could answer those queries, thanks. Tried to call this morning but gave up after 30 mins on hold.
    Originally posted by Spooky_uk
    thanks, just curious as was already an eon customer and used to switch tariff via their own website and it always took effect on the date the current tariff finished.

    The deals offered from them direct this time however were rubbish compared to the MSE energy club (so much for looking after own loyal customers!) one which is why I opted in to that.

    The incorrect account details sent to me in the email address I use for eon is a much greater concern, as undoubtedly our details were sent to someone else in error as well.
    Originally posted by Spooky_uk

    Hello Spooky_uk and thank you for staying with us.

    As Carrot007 says, internal tariff switches through a Price Comparison site take place as soon as we're told by the site. There's no facility to delay the switch as with moves through our website.

    Your second question is very unusual. Please send your account details (including your date of birth for security) to the address in my Profile. I'll be happy to look into this for you.

    Thanks Spooky_uk and look forward to hearing from you.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • davidwatts
    • By davidwatts 13th Feb 19, 12:30 PM
    • 187 Posts
    • 141 Thanks
    davidwatts
    I'd like to know if switching to this tariff comes with the condition of agreeing to have a smart meter installed. I'm a current Eon customer inclined to move away because it seems impossible to switch to a better tariff without that happening.
  • E.ON Company Representative: Malc
    E.ON Fix 2 Year MSE Collective Feb 2019
    I'd like to know if switching to this tariff comes with the condition of agreeing to have a smart meter installed. I'm a current Eon customer inclined to move away because it seems impossible to switch to a better tariff without that happening.
    Originally posted by davidwatts

    Hello davidwatts and, no, smart meters aren't a condition of our Fix 2 Year MSE Collective Feb 2019 tariff.

    This tariff is only available through the MSE Cheap Energy Club to customers who've pre-registered with MSE. It's not available on our website or phone lines.

    Hope this explains. Please let me know if you've any more questions as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • davidwatts
    • By davidwatts 13th Feb 19, 1:11 PM
    • 187 Posts
    • 141 Thanks
    davidwatts
    Thanks for such a prompt reply. I am pre-registered with MSE, so just want to confirm that, as an existing EON customer, I can switch to this deal through the Cheap Energy Club and it won't change the current position re having a smart meter.

    Whenever I sign in to my account and try to use the "check your tariff" option I get the message "We're sorry but we can't get a quote for this property. This could be because you've got a meter that we're not able to quote for through our website."

    Is that likely to present any problem if I try and switch to this tariff?
  • E.ON Company Representative: Malc
    E.ON Fix 2 Year MSE Collective Feb 2019
    Thanks for such a prompt reply. I am pre-registered with MSE, so just want to confirm that, as an existing EON customer, I can switch to this deal through the Cheap Energy Club and it won't change the current position re having a smart meter.

    Whenever I sign in to my account and try to use the "check your tariff" option I get the message "We're sorry but we can't get a quote for this property. This could be because you've got a meter that we're not able to quote for through our website."

    Is that likely to present any problem if I try and switch to this tariff?
    Originally posted by davidwatts

    No worries davidwatts. Happy to help.

    The Fix 2 Year MSE Collective Feb 2019 tariff is only available if the electricity meter is a conventional single rate or Economy 7 credit meter.

    The message you're seeing usually means there's a meter other than this at the property. This could be a prepayment or complex meter like Economy 10, Economy 18, Heatwise, RHT etc. Similarly, business rate meters aren't eligible. The exception is where complex meters are quoted on single rate prices.

    If you've a meter other than a single rate or Economy 7, I'm afraid, you won't be able to go on to this tariff.

    What type of meter do you have?

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • binao
    • By binao 13th Feb 19, 2:34 PM
    • 46 Posts
    • 11 Thanks
    binao
    E.ON Helpppppp please

    The Fix 2 Year MSE Collective Feb 2019 tariff is only available through the Cheap Energy Club to those who've pre-registered with the site. MSE are offering 25 cashback when switching to this tariff.

    Thanks for your interest sazzer1.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Hi Malc and all,

    Re the E.ON fix MSE Collective tariff.

    I'm with E.ON at present, on Energy Plan.

    As I'm not a CEC pre-registered member, I can not switch to the MSE tariff with the low SC.

    What's my best E.ON switch option, for a low SC, if I start DD and SMERT2?

    TIA
    Last edited by binao; 13-02-2019 at 2:37 PM. Reason: Edit
    • davidwatts
    • By davidwatts 13th Feb 19, 7:22 PM
    • 187 Posts
    • 141 Thanks
    davidwatts
    No worries davidwatts. Happy to help.

    The Fix 2 Year MSE Collective Feb 2019 tariff is only available if the electricity meter is a conventional single rate or Economy 7 credit meter.

    The message you're seeing usually means there's a meter other than this at the property. This could be a prepayment or complex meter like Economy 10, Economy 18, Heatwise, RHT etc. Similarly, business rate meters aren't eligible. The exception is where complex meters are quoted on single rate prices.

    If you've a meter other than a single rate or Economy 7, I'm afraid, you won't be able to go on to this tariff.

    What type of meter do you have?

    Malc
    Originally posted by E.ON Company Representative: Malc
    Didn't think I had anything other than "bog standard" meters! My electricity meter was installed about 4 years ago and is a digital one with a single 5 digit reading. It says "single rate watt hour meter". The gas meter is older but just has a counter giving a 4 digit reading. It's a "Schlumberger R5" if that's any help.

    If I try to switch to this tariff will I know right away whether I can do it or not? I can't afford to try and only find out otherwise when all the competing deals have expired. It's starting to feel like I'm better going straight to another provider, e.g. Bulb, much as I'd like to stay with you on this tariff.
  • E.ON Company Representative: Malc
    E.ON Fix 2 Year MSE Collective Feb 2019
    Hi Malc and all,

    Re the E.ON fix MSE Collective tariff.

    I'm with E.ON at present, on Energy Plan.

    As I'm not a CEC pre-registered member, I can not switch to the MSE tariff with the low SC.

    What's my best E.ON switch option, for a low SC, if I start DD and SMERT2?

    TIA
    Originally posted by binao

    Morning binao and welcome to the Forums.

    Best option with us is to check out our website. If you've registered with the website, you can use the quote tool to see the tariffs we've available. Pop in your annual usage in kWh and we'll give you a quote based on this. You can switch tariff through the website too.

    For a fuller picture, pop the same usage on the Price Comparison sites. This will show what's available with both us and the other suppliers.

    With us, there are lower Daily Standing Charges for paying with a Direct Debit.

    We're rolling out SMETS2 smart meters now. They're not available everywhere yet as it depends on things like the actual area, type of property, strength of the mobile phone signal and the current metering set up. We'll be in touch to see if you're eligible but don't worry if you're not. You can stay on the tariff even if it's a smart meter based product.

    Hope this answers your questions binao. let me know if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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