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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 3:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 3:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 12:59 PM.
Page 58
  • E.ON Company Representative: Malc
    E.ON Tariffs
    I've recently been offered a tarrif which has expired too - I received details on my bill and by email on 5th and 7th Jan of a tariff which said it was the cheapest tariff for me and was only available on Compare the Market. I couldn't see any Eon deals at all on Compare the Market presumably as I'm already with them. I spent a frustrating few days trying to locate it only to finally get a reply from customer services saying it was no longer valid as it was only available in December. I'm happy with Eon and will probably stick with them - they aren't usually too far off the cheapest prices for me and I've not had any problems with the billing - but this was very frustrating and enough to make me seriously look at other options out there since my tariff is due to end soon.
    Originally posted by BrownGirl

    Hello BrownGirl and I'm sorry you missed out on the tariff you wanted.

    The Compare the Market Exclusive 1 and 2 year (December 2018) tariffs were available from 21 December 18 to 8 January 19. They were open to both new and existing customers through the Compare the Market Price Comparison site only.

    I do understand the frustration felt by you and beardiedog and will feed your concerns back to the relevant area of the business.

    Sorry again you weren't able to go on to this tariff BrownGirl.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 18th Jan 19, 7:09 PM
    • 2,978 Posts
    • 13,581 Thanks
    MoneyMate
    House Smart Meter Application
    Problem with my E.on online account page -
    Sorry, we're unable to complete your booking online
    You've told us your meter is located in an outside box in the ground on the property. We can't currently install semi-concealed meters in an outside box, but are working to make this happen very soon.
    If this is not correct, please go back and amend your selection.
    Replies given
    5/Where is your electricity meter? answer Outside Box
    6/Where is your gas meter? answer Meter outside on wall
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
  • E.ON Company Representative: Malc
    E.ON Online Smart Meter Application
    Problem with my E.on online account page -
    Sorry, we're unable to complete your booking online
    You've told us your meter is located in an outside box in the ground on the property. We can't currently install semi-concealed meters in an outside box, but are working to make this happen very soon.
    If this is not correct, please go back and amend your selection.
    Replies given
    5/Where is your electricity meter? answer Outside Box
    6/Where is your gas meter? answer Meter outside on wall
    Originally posted by MoneyMate

    Hello MoneyMate and I'm sorry you haven't been able to complete an online application for a smart meter.

    Guessing here. It could be the meter location information we have on our system needs amending and is throwing up the issue you're seeing. I'd have a talk to our specialist smart meter teams. They'll be able to see what the issue is and book you an appointment manually if there's no quick fix. Contact details are on our website.

    Just a quick heads up whilst we're talking. Our website will be unavailable for about 3 hours tomorrow 23 January 19 (roughly 4am to 7am) whilst we make some changes.

    Sorry again for the difficulties MoneyMate.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 2nd Feb 19, 11:08 AM
    • 2,978 Posts
    • 13,581 Thanks
    MoneyMate
    Problem with my E.on online account page -
    Sorry, we're unable to complete your booking online
    You've told us your meter is located in an outside box in the ground on the property. We can't currently install semi-concealed meters in an outside box, but are working to make this happen very soon.
    If this is not correct, please go back and amend your selection.
    Replies given
    5/Where is your electricity meter? answer Outside Box
    6/Where is your gas meter? answer Meter outside on wall
    Originally posted by MoneyMate
    UPDATE
    The meter location information you have on YOUR system still needs amending PLEASE
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • MoneyMate
    • By MoneyMate 5th Feb 19, 9:58 PM
    • 2,978 Posts
    • 13,581 Thanks
    MoneyMate
    Info on #1144 please.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • welshman99
    • By welshman99 6th Feb 19, 4:43 AM
    • 1 Posts
    • 1 Thanks
    welshman99
    Eon have been fantastic. I have tried others in recent years but always seem to come back to Eon due to their friendly ways and reassurance. Now that SMETS2 Smart Meters are here I can finally get a Smart Meter in confidence.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    UPDATE
    The meter location information you have on YOUR system still needs amending PLEASE
    Originally posted by MoneyMate
    Info on #1144 please.
    Originally posted by MoneyMate

    Morning MoneyMate and I'm sorry you're still having difficulties with your smart meter booking.

    As in my earlier reply, please talk to our specialist smart meter teams - contact details are on our website. They'll be able to see what's blocking your application and, if possible, book something manually. If not possible, they'll explain why it can't be done at this time and what we're doing to make sure you can have smart meters in the future.

    Thanks MoneyMate.

    Malc
    Last edited by E.ON Company Representative: Malc; 06-02-2019 at 7:40 AM. Reason: Spacing
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Eon have been fantastic. I have tried others in recent years but always seem to come back to Eon due to their friendly ways and reassurance. Now that SMETS2 Smart Meters are here I can finally get a Smart Meter in confidence.
    Originally posted by welshman99

    Morning welshman99 and welcome to the Forums.

    Glad we've been looking after you and many thanks for taking the time to post.

    If you wish, you can talk to us about having smart meters and our specialist teams will be happy to let you know what we're able to do. Contact details are on our website. There's also an online application form you can use.

    Smart meters aren't available everywhere yet. It depends on things like the actual area, type of property, strength of the mobile phone signal and the current metering set up. Our smart meter teams will be able to let you know the full details.

    Thanks again for posting welshman99.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Nikkinorth
    • By Nikkinorth 6th Feb 19, 10:02 AM
    • 1 Posts
    • 0 Thanks
    Nikkinorth
    Help
    I changed suppliers from eon to British Gas in May 2018. I gave both companies the actual meter reading. I received a refund from eon of 18
    On 6th December I received a final bill from eon for 7038.00 and 2 weeks later a letter saying they will be instructing debt collectors I have been a customer of there's for over 10 years and never missed a payment ..in that time they have read the meters yet still say I actually owe them 11,000.00 ...
    I so need help to fight this Im getting nowhere with eon complaints ...who keep telling me I have a 5 digit gas meter when I have a 4 digit which was installed in 1992
    I have asked them 5 times to send me copies of my bills to see when they actually read the meters but they just will not send them ...they never call me back .. i wwork in the ngs and iits difficult to spend my 30 min lunch time calling them.....stress levels are hitting the roof ...my advice so far is DON'T SWITCH THANK YOU VERY MUCH MARTIN ...:������
  • E.ON Company Representative: Malc
    E.ON Billing
    I changed suppliers from eon to British Gas in May 2018. I gave both companies the actual meter reading. I received a refund from eon of 18
    On 6th December I received a final bill from eon for 7038.00 and 2 weeks later a letter saying they will be instructing debt collectors I have been a customer of there's for over 10 years and never missed a payment ..in that time they have read the meters yet still say I actually owe them 11,000.00 ...
    I so need help to fight this Im getting nowhere with eon complaints ...who keep telling me I have a 5 digit gas meter when I have a 4 digit which was installed in 1992
    I have asked them 5 times to send me copies of my bills to see when they actually read the meters but they just will not send them ...they never call me back .. i wwork in the ngs and iits difficult to spend my 30 min lunch time calling them.....stress levels are hitting the roof ...my advice so far is DON'T SWITCH THANK YOU VERY MUCH MARTIN ...:������
    Originally posted by Nikkinorth

    Hello Nikkinorth and welcome to the Forums.

    I'm sorry this is proving difficult to sort. I'd take this to the next level and ask for your complaint to be referred to our Reviewers. They'll go through everything again and either uphold the original resolution or offer an alternative. If this is still unacceptable, we'll let you have a Final Resolution Offer letter you can use to go to the Energy Ombudsman for an independent review.

    You mention you've a 4 dial gas meter and we think it's a 5 dial. I'd suggest taking a photo of the meter showing the reading and meter serial number and let our Reviewers see it. Older imperial gas meters have 4 dials and the newer metric ones have 5 dials (both not including any red digits). The photo will help clear up any confusion.

    It'll certainly have implications for the amount charged if we're billing a 4 dial gas meter as a 5 dial. It'll add charges if we've been billing as a 5 dial and have now rebilled as a 4 dial. The longer this has been going on, the greater the added charges. This could mean the Billing Code might come into play.

    The Billing Code applies in certain circumstances where we've failed to bill accurately. Where we're at fault, we cannot charge for any unbilled energy used more than 12 months from the point the problem was fixed. Ask our Reviewers if this applies to your case.

    I don't understand why we haven't sent copy bills. Again, ask the Reviewers about this. In the meantime and if you've an online account, you'll be able to see your bills on there.

    Sorry again your complaint is dragging on and hope this points you in the right direction.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • luv_my_brass
    • By luv_my_brass 8th Feb 19, 1:51 PM
    • 235 Posts
    • 27 Thanks
    luv_my_brass
    Eon customer services
    i would love to know how you managed to get feedback from eon's customer services? my sister has been with eons for many years and not being online, has been happy with paper billing, but many mistakes have been made over the last 12 months and she has made many phone calls to customer services and just been left hanging. i tried their 'chat' facility online today and it was abruptly terminated with no resolution.
    if i had known then what i know now
  • E.ON Company Representative: Malc
    E.ON Customer Services
    i would love to know how you managed to get feedback from eon's customer services? my sister has been with eons for many years and not being online, has been happy with paper billing, but many mistakes have been made over the last 12 months and she has made many phone calls to customer services and just been left hanging. i tried their 'chat' facility online today and it was abruptly terminated with no resolution.
    Originally posted by luv_my_brass

    Hello luv_my_brass and I'm sorry you and your sister have been struggling to talk to us.

    What are the mistakes you mention? Has a complaint been raised?

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bloblik
    • By Bloblik 19th Feb 19, 9:28 AM
    • 57 Posts
    • 4 Thanks
    Bloblik
    I posted last year on here, at great length - to resolve a problem:

    https://forums.moneysavingexpert.com/showthread.php?p=74435512&highlight=bloblik#post74 435512

    It was resolved that I wait to hear from you - sending me a reminder as to when I should send in my meter reading, 1x quarter is not a quarter, so putting a reminder in my Outlook does not work.

    So it was left I trust your system to remind me.
    Many months on it transpires the system has failed to send me a reminder (I confirmed this morning with your call centre) - and so my mum has received an Estimated bill (last week), way past the time she was expecting me to receive a reminder (several weeks beyond what was expected).

    I have received an earful from a 91 year old 'fearful' lady, I am stuck in the middle.

    After all we went through - how has it happened that the system did not email me a reminder.
  • E.ON Company Representative: Malc
    E.ON Estimated Bill
    I posted last year on here, at great length - to resolve a problem:

    https://forums.moneysavingexpert.com/showthread.php?p=74435512&highlight=bloblik#post74 435512

    It was resolved that I wait to hear from you - sending me a reminder as to when I should send in my meter reading, 1x quarter is not a quarter, so putting a reminder in my Outlook does not work.

    So it was left I trust your system to remind me.
    Many months on it transpires the system has failed to send me a reminder (I confirmed this morning with your call centre) - and so my mum has received an Estimated bill (last week), way past the time she was expecting me to receive a reminder (several weeks beyond what was expected).

    I have received an earful from a 91 year old 'fearful' lady, I am stuck in the middle.

    After all we went through - how has it happened that the system did not email me a reminder.
    Originally posted by Bloblik

    Hello Bloblik and good to hear from you again. Only sorry it's not better news.

    Sorry, too, an estimated bill has caused your mum such anxiety. Have you thought about smart meters? These send us readings automatically and take away the need for you to do so. There's no charge to have them fitted and they'll help stop your mum worrying about estimated bills.

    You can book an appointment online through our website or by calling one of our smart meter teams (contact details are on our website). There are a variety of appointment slots available including Saturdays to make it easier for you to be there when the meters are fitted. The power will need to be off for about 30 minutes.

    To be honest, I don't know why a reminder wasn't sent. I suspect it was a system issue as I know we've had some technical difficulties of late. We'll be happy to rebill the estimate your mum has received straightaway if you let us have up to date readings.

    Sorry again we've upset your mum Bloblik and hope this gives you a solution.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bloblik
    • By Bloblik 20th Feb 19, 10:29 AM
    • 57 Posts
    • 4 Thanks
    Bloblik
    Thank you for the reply, yes sorry to be back moaning ... dealing with very senior folk who are unable to use the phone or the internet (and gain the information it can provide) can prove quite challenging, they rely on things being repeatable and reliable and require a high degree of certainty with things - they may also watch too many consumer programs - and get all fearful that bad things will befall them when things stop being certain.

    I have suggested the smart meter (I have one and it saves all the effort, silently doing all the meter readings for you) - but again some consumer program has led her top believe that it will all go wrong if she installs one.

    Hopefully now EON have updated the internal email reminder setting ... and we can steer the ship back to certainty, the way my mum likes it.

    Thanks
    Bloblik.
    Last edited by Bloblik; 20-02-2019 at 10:48 AM.
    • Fred70
    • By Fred70 20th Feb 19, 2:18 PM
    • 1 Posts
    • 0 Thanks
    Fred70
    Hi,
    Is there any way of knowing what tariffs were available at a particular time - trying to do some historical comparisons.

    Looking for Eon Tariffs available in mid March 2018.

    Thanks,
    Fred
  • E.ON Company Representative: Malc
    E.ON Estimated Bill
    Thank you for the reply, yes sorry to be back moaning ... dealing with very senior folk who are unable to use the phone or the internet (and gain the information it can provide) can prove quite challenging, they rely on things being repeatable and reliable and require a high degree of certainty with things - they may also watch too many consumer programs - and get all fearful that bad things will befall them when things stop being certain.

    I have suggested the smart meter (I have one and it saves all the effort, silently doing all the meter readings for you) - but again some consumer program has led her top believe that it will all go wrong if she installs one.

    Hopefully now EON have updated the internal email reminder setting ... and we can steer the ship back to certainty, the way my mum likes it.

    Thanks
    Bloblik.
    Originally posted by Bloblik

    You're welcome Bloblik. Happy to help. Totally understand what you're going through as had similar conversations with my elderly mother.

    Don't forget about the Real Time Billing I mentioned during our previous chat. It's a good way to head off the uncertainties of estimated bills.

    You know where I am if you've any concerns in the future Bloblik.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Tariffs
    Hi,
    Is there any way of knowing what tariffs were available at a particular time - trying to do some historical comparisons.

    Looking for Eon Tariffs available in mid March 2018.

    Thanks,
    Fred
    Originally posted by Fred70

    Hello Fred and welcome to the Forums.

    We had a few tariffs available at this time. If you let me know the tariffs you're interested in and what details you're looking for, I'll be happy to find the information for you.

    If you're unsure of the tariff name and can give me some specific details about the product, I'll do my best to track it down.

    Thanks Fred.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • G.Davies
    • By G.Davies 18th Mar 19, 10:22 AM
    • 27 Posts
    • 3 Thanks
    G.Davies
    EON smart meters
    Hi. I, like others have been an Eon customer for some time and now the ridiculous price hike is forcing a move.... Am i correct in thinking that you cannot get a fixed tariff with Eon unless you take a smart meter?, this is how the site appears... anybody else had this observation and is this legal? regards
    • MoneyMate
    • By MoneyMate 18th Mar 19, 11:58 AM
    • 2,978 Posts
    • 13,581 Thanks
    MoneyMate
    I found cheaper for me to change from E.ON to MSE tariff E.ON with 25 cashback, please see my above threads.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
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