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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 3:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 3:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 12:59 PM.
Page 2
  • E.ON Company Representative: Malc
    Green Levies
    I am thinking of changing to the Eon Fixed 1 year with Rewards v5.

    Eon (along with other energy suppliers) have said that if the Government reduces it's green levies that they will pass on a pound for pound, penny for penny saving. Will this apply to current fixed terms?

    I am with BG (just moved in to a property) and want to change to a fixed rate. I'm not keen at all of EDF's fluctuating DD policy (although I appreciate that sometimes they need to change). Eon is a possibility but I am a little put off because of its early exit fee.

    If a lovely Eon rep could answer this question, that would be really helpful.
    Originally posted by mossy
    good question! I would also like to know the answer to this. It would be just my luck to switch to a fixed rate deal and then come the Autumn statement on December 5th the government removes the green levies and prices go down. My deal with BG finishes on Nov 30th 2013 so would really like to know the answer to this question before then. So E-On, if i switch to your 1 year fixed rate today and green levies are removed will you reduce the prices for your customers who have switched to your fixed rate deals?
    Originally posted by mattips
    Hi mossy/mattips

    To be honest, we're in limbo a bit with this one at the moment.

    I can confirm, we've committed to pass on any reduction pound for pound in a fair and timely manner. However, as no announcement has been made by the Government, it wouldn't be helpful to our customers to speculate on the detail that may or may not emerge.

    Whatever happens, we'll be fair and transparent but at this stage I can't go into detail of how or, indeed, if particular tariffs may or may not be affected.

    Basically, we can't commit to anything until an announcement is made by the Government.

    Sorry, I know this doesn't answer your question but I'd rather tell it as it is rather than speculate and finish up giving you duff information.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • thebigbosh
    • By thebigbosh 25th Nov 13, 2:11 PM
    • 262 Posts
    • 922 Thanks
    thebigbosh
    Hi all, I submitted a switch request to E.on on 31st October however it's been nearly four weeks and have had no update on progress. Just rang E.on and there's no record of the address. Now, the switch FAQ says no need to worry, the switch process can take a while. However, the question is how long should I wait (without hearing anything) before I start to get worried and chase up?
    School is important, but Rugby is importanter.
  • refereetotwoboys
    Hi Helena/Malc

    My current BG contract ends on 30th November. Can you tell me "if i start the switch to E-On" will this be done today therefore incurring me early exit fees from BG or does contract end on when it physically happens rather than the initial request. I hope that makes sense?

    thanks
  • E.ON Company Representative: Malc
    Switching to E.ON
    Morning refereetotwoboys

    Changing supplier usually takes between 4 to 6 weeks.

    I can't speak for BG, but we wouldn't consider the change complete until the transfer actually goes through. Therefore, your existing contract will be well over by this time.

    I'd ask BG to confirm though. Just to be on the safe side.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • rokel
    • By rokel 26th Nov 13, 12:57 PM
    • 52 Posts
    • 5 Thanks
    rokel
    our fixed rate with Scottish Power ends on 31st Dec this year so looking around for a deal better than the one they offer us to continue with them. Eon Age Uk seems a good option for us (saw only one disgruntled customer on the website). Being pensioners we can't afford mistakes with things like DD - need to know what we are paying each month to budget. we prefer to stay with a set amount and add extra money throughout the year to keep things on an even keel - would that be something that Eon would allow? and if we move when should we start to negotiate a change so that it ties in with leaving Scottish Power at midnight on 31st Dec? answers from an Eon Rep would abe appreciated. (or anyone else who has managed to get this arrangement agreed of course). thanks.
  • E.ON Company Representative: Malc
    E.ON Direct Debit
    Hi rokel

    Our Monthly Direct Debits are set over a 12 month period. The aim is to have as near as possible to a zero balance by the time of the annual review.

    To monitor this, we'll review the account every quarter. If we feel the monthly amount needs to change, we'll only do this at the 6 month and 12 month points. On the other occasions, we'll let you know our recommendation but leave it up to you to either make the change or leave it as it is.

    Reviews are based on current prices and previous usage. Any debit balance will be included and spread over the number of months until the annual review.

    We'll let you know before any changes are made.

    At the annual review, any credit balance over a fiver will automatically be refunded to your bank.

    To help you keep on top of your payments, we've a new facility on our website called the Direct Debit Manager. This allows you to change the monthly payments by up to 20 per cent, up or down, provided the account is billed up to the latest meter readings. Up to 5 per cent up or down without readings.

    This is to give customers greater control over their accounts so that changes of circumstances can be better reflected in their payments.

    Before completing the change, though, the website will show how much the account will be in credit/debit by the time of the annual review if the change is confirmed but usage doesn't alter accordingly.

    You can certainly make extra payments at any time. Once the payment has cleared (usually in about 24 hours) the Direct Debit Manager will recalculate the monthly payments. You'll just need to log in to your account and accept them.

    It usually takes between 4 to 6 weeks to change supplier. So, probably best to time a switch with this in mind.

    Hope this is useful rokel. Give me a shout if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • rokel
    • By rokel 28th Nov 13, 11:15 AM
    • 52 Posts
    • 5 Thanks
    rokel
    thanks Malc for that reply - with our present Scottish Power contract which ends on 31st Dec we are not liable for a 'leaving' fee so can leave at any time. However if the arrangement with Eon doesn't start until after 31st Dec, at that point we would, apparently, be put on Scottish Power's variable rate and don't know then whether we would be liable for a fee as it might be considered a new contract. I have to find that out. Is there any way of ensuring that a contract with Eon would actually start before 31st - a faster change-over?
    • beardiedog
    • By beardiedog 28th Nov 13, 12:16 PM
    • 640 Posts
    • 248 Thanks
    beardiedog
    You'll be rolled onto their standard variable tariff so you're free to switch whenever you like.
  • E.ON Company Representative: Malc
    Changing Supplier
    Is there any way of ensuring that a contract with Eon would actually start before 31st - a faster change-over?
    Originally posted by rokel
    Hi rokel

    Changing supplier involves a number of different processes and organisations. These include meter readers, electricity distributors, gas transporters and meter operators. It also involves the national databases that hold details of all the energy supplies at UK properties.

    Information and meter details need to be passed between these organisations. This is to make sure we take over the correct supplies and bill to the right meters.

    There's a 14 day cooling off period, too. This starts on the day a quote to switch is accepted. It's to give customers the opportunity to change their minds.

    All this, I'm afraid, means switches can take up to 6 weeks to go through.

    I suspect, therefore, a switch started today won't go through until around the middle to end of January.

    Sorry I can't be more optimistic rokel.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • rokel
    • By rokel 29th Nov 13, 2:58 PM
    • 52 Posts
    • 5 Thanks
    rokel
    Oh thanks Beardiedog - that answers my question - have asked Scottish Power but they say could take up to 5 days to receive a reply, much quicker to come to MSE - thanks again. Will get cracking on our Eon application.
  • loulahoula
    Thinking about it!
    Hi. I'm considering switching from BG to E.ON, possibly to one of the fixed tariffs, but I have a few questions I would love an E.ON rep to answer first. 1. Why does the 'fixed with rewards' tariff have an online management option but the 'fixed with clubcard points' one doesn't? 2. How often do you need meter readings and how often do you produce a bill? 3. With online management, am I in control of my Direct Debit amount or are you? Can I vary the payments if I need to? Can I take a payment holiday for example?

    As you can probably tell, online management is important to me. I love BG's online service. It's really flexible and user friendly and if I'm going to switch I'd be looking for more of the same!
  • romany
    Very disappointed with Eon. I bought a house in August which was supplied by Eon on economy 7. When I contacted them with the meter readings I told them I wanted to go on a different tariff as it had gas heating and would be too expensive and basically didn't want it. I was recommended Fixed 1 year and was assured that although I had Economy 7 meter, I would not need it to be changed to come off the Economy 7 tariff. I agreed to this, however after checking my online bill, I am still being charged for the Economy 7 tariff. I contacted Eon and received a call back today, which just confirmed that I am still on Economy 7. They have arranged to ring me tomorrow to discuss new tariff with sales team, but I feel very annoyed that I have been charged a ridiculous amount since August due to their mistake. Have always been with Scottish Power before and never had problems like this. Will keep you posted ....
  • Life is Tough
    EON Age UK Fixed 1 Year v5
    I'm thinking of changing from British Gas to the above tariff. Can the Eon representative confirm if the standing charge of 50ppd quoted on this tariff is for both the gas and electricity or is it charged twice?
  • E.ON Company Representative: Malc
    E.ON Tariffs and Online Management
    Hi. I'm considering switching from BG to E.ON, possibly to one of the fixed tariffs, but I have a few questions I would love an E.ON rep to answer first. 1. Why does the 'fixed with rewards' tariff have an online management option but the 'fixed with clubcard points' one doesn't? 2. How often do you need meter readings and how often do you produce a bill? 3. With online management, am I in control of my Direct Debit amount or are you? Can I vary the payments if I need to? Can I take a payment holiday for example?

    As you can probably tell, online management is important to me. I love BG's online service. It's really flexible and user friendly and if I'm going to switch I'd be looking for more of the same!
    Originally posted by loulahoula
    Hi loulahoula

    All our current tariffs have an online management option.

    You do have the choice on the Fixed 1 Year and Fixed 2 Year tariffs of taking the rewards as either cash or Tesco Clubcard points. This, though, has no affect on the availability of online management.

    Online customers are billed quarterly. We'll ask for readings when a bill is due. However, you can enter more readings during the quarter if you wish.

    For quarterly customers, we've a billing window that is open for 14 days either side of the bill date. Readings entered during this window automatically create a bill.

    If you enter readings outside of the window, we'll give you the option of either just seeing what balance the readings will result in or actually producing a bill.

    With Monthly Direct Debits, we've a new tool on the website to give customers more control over their payments. This is called the 'Direct Debit Manager.' It won't give you a payment holiday but will give you a degree of flexibility over the arrangement.

    This is by letting customers change their monthly payments by up to 20 per cent, up or down, provided the account is billed up to the latest meter readings. Up to 5 per cent up or down without readings.

    Before finalising the change, though, we'll show you how much the account will be in debit/credit by the time of the annual review if the change is put through but usage doesn't alter.

    Hope this answers your questions loulahoula. Give me a shout if you need any more details as will be happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Economy 7 tariff
    Very disappointed with Eon. I bought a house in August which was supplied by Eon on economy 7. When I contacted them with the meter readings I told them I wanted to go on a different tariff as it had gas heating and would be too expensive and basically didn't want it. I was recommended Fixed 1 year and was assured that although I had Economy 7 meter, I would not need it to be changed to come off the Economy 7 tariff. I agreed to this, however after checking my online bill, I am still being charged for the Economy 7 tariff. I contacted Eon and received a call back today, which just confirmed that I am still on Economy 7. They have arranged to ring me tomorrow to discuss new tariff with sales team, but I feel very annoyed that I have been charged a ridiculous amount since August due to their mistake. Have always been with Scottish Power before and never had problems like this. Will keep you posted ....
    Originally posted by romany
    Hi romany

    I'm really sorry we haven't carried out your wishes. This can be put right.

    Even though you've an Economy 7 meter, we can still charge you a single rate if this works out better for you. We don't need to change the meter. All we do is add the day and night usage together and charge at a single rate.

    There'll be notes on your account detailing your request. We can back date the tariff to then and re-bill the account. The advisor who has arranged to call you will be able to set this in motion.

    Sorry again for this inconvenience.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Age UK Fixed 1 Year v5 tariff
    I'm thinking of changing from British Gas to the above tariff. Can the Eon representative confirm if the standing charge of 50ppd quoted on this tariff is for both the gas and electricity or is it charged twice?
    Originally posted by Life is Tough
    Hi Life is Tough

    I can confirm, the Standing Charge on our Age UK Fixed 1 Year v5 tariff is 25.368p per fuel per day or 50.736p per day for both gas and electric. These prices include VAT.

    Hope this helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • thebigbosh
    • By thebigbosh 3rd Dec 13, 3:54 PM
    • 262 Posts
    • 922 Thanks
    thebigbosh
    reposting:
    Hi all, I submitted a switch request to E.on on 31st October however it's been nearly four weeks and have had no update on progress. Just rang E.on and there's no record of the address. Now, the switch FAQ says no need to worry, the switch process can take a while. However, the question is how long should I wait (without hearing anything) before I start to get worried and chase up?
    School is important, but Rugby is importanter.
  • E.ON Company Representative: Malc
    Switching to E.ON
    Hi thebigbosh

    I'm sorry you haven't heard anything about your switch. You should certainly have heard something by now.

    There can sometimes be issues with addresses. All the suppliers use a national database when transferring accounts. If there's a discrepancy between your actual address, the details we hold and the relevant database, a switch may not go through.

    I'd certainly contact us about this now. Either call us or drop an email to the address in my Profile if you prefer. Will be happy to take a look.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • ergo
    My energy switch to E.ON has failed twice
    I applied to switch to E.ON through the Cheap Enegy Club twice , and my application has failed both times. I am not in debt with my present supplier, and never have been, and I'm not on a meter. I don't know why it failed, so don't know how to proceed . Can anyone help?
    thank you,
    ergo
  • Notsosmooth
    Refund of credit after switching
    I switched from Eon to First Utility without any problem, and received my cash back in December... All good until I realised Eon had not refunded my credit. When I emailed them, they said they were waiting for the final reading from my new supplier. I'm still waiting, and can't help thinking this is a way of hanging on to my money..
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