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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:59 PM.
Page 1
  • Rydaron
    • #2
    • 27th Feb 13, 5:01 PM
    • #2
    • 27th Feb 13, 5:01 PM
    Have used Eon for a numberof years and always found them to be helpful with an queries or concerns raised either by email or on the phone. Reluctant to leave them but like to chase the best prices... won't be an easy decision.
  • MorNo
    • #3
    • 8th May 13, 3:32 PM
    • #3
    • 8th May 13, 3:32 PM
    Am in the same position. The only problem that I have ever had with Eon was when trying to switch elsewhere. They convinced me not to do it but the process had gone too far and I was charged for leaving then lost a bonus for now being a 'new' customer. The lesson to learn was get all the details straight before you act. (They could offer a better deal than the 'new' one once all the extras were taken in to account)
    Now looking at cheaper deals using cheap energy club but handy links are showing issues with the alternative companies. Might just stick with Eon again - better service for a very little more money?
    • DragonQ
    • By DragonQ 8th May 13, 4:29 PM
    • 2,023 Posts
    • 686 Thanks
    DragonQ
    • #4
    • 8th May 13, 4:29 PM
    • #4
    • 8th May 13, 4:29 PM
    I liked E.On when I was with them, no issues that I can remember.

    The only annoying thing was that they called me once I'd chosen to leave them for another supplier, asking why I was leaving. I explained that I was moving to a fixed rate tariff (no initial saving) because E.On were clearly going to put their prices up in January 2013, since the other 5 of the "big 6" already had, and E.On had a promise not to increase prices until then.

    I was told vehemently that they weren't putting prices up...what he meant of course was that they hadn't announced any price rises. He suggested I was silly to "assume" that E.On would put their prices up.

    Lo and behold, E.On put their prices up as soon as they could, just as everyone predicted.
    • libra10
    • By libra10 8th May 13, 5:03 PM
    • 11,241 Posts
    • 242,290 Thanks
    libra10
    • #5
    • 8th May 13, 5:03 PM
    • #5
    • 8th May 13, 5:03 PM
    Last year we were thinking of leaving Eon to gain better prices, however the phone assistant persuaded us to stay with them. She said by taking out their Track & Save tariff and paying by DD, we would save 100 through the year.

    Although I prefer paying for fuel actually used, I was persuaded to opt into the new account.

    However, nine months in, we are now in debt by over 200, and Eon have increased our DD by almost 30 per month!

    Although we've experienced a bitterly cold Spring and used more energy, I did not expect such a huge deficit to have built up.

    When the tariff ends, we will be comparing prices again.
    • lemontart
    • By lemontart 8th May 13, 10:52 PM
    • 5,835 Posts
    • 7,416 Thanks
    lemontart
    • #6
    • 8th May 13, 10:52 PM
    • #6
    • 8th May 13, 10:52 PM
    Never had any probs with Eon both as customer and in professional dealings staff helpful, always feel they are being truthful, bills clear and easy to understand, their website user friendly.
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
    • valeriej43
    • By valeriej43 9th May 13, 2:13 PM
    • 68 Posts
    • 31 Thanks
    valeriej43
    • #7
    • 9th May 13, 2:13 PM
    Eons blunders
    • #7
    • 9th May 13, 2:13 PM
    I am sick of eons mistakes, ii am now nearing the end of my age UK tarriff,and the next if not switched to a standard tarriff will be 135 a month DD, more than a weeks pension, i have had so many mistakes made because i was previously with them on staywarm, at fist i was told just after joining them this tim
    I was told when i rejoined on age uk that 86 a month would cover my fue;l usage, comparing their prices with my previous supplier
    After receiving my first bill on age uk,. i was told i was underpaying, it has been one big mix up, and fed up of EON they change their story so many times of why i am having so many problems
    I cut my electricity usage last November ,drastically, and was then told it had made a big difference, yesterday told my useage it very high again, a different story again, also told i used 600 worth of fuel last summer, must be wrong, i am looking into changing again, any hints as to who is worthy of looking into
  • E.ON Company Representative: Malc
    • #8
    • 10th May 13, 5:09 PM
    E.ON Feedback
    • #8
    • 10th May 13, 5:09 PM
    Hi Valerie

    Have just replied on the other thread you commented on at the link below.

    http://forums.moneysavingexpert.com/showthread.php?t=4577745

    Hope this helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • stewartjrl
    • By stewartjrl 16th Oct 13, 7:58 PM
    • 11 Posts
    • 0 Thanks
    stewartjrl
    • #9
    • 16th Oct 13, 7:58 PM
    Pretty contented long-term customer
    • #9
    • 16th Oct 13, 7:58 PM
    I have been with them (and previously Powergen) for a good number of years and they have continued to appear far more efficient in every respect than others I have used before. Their prices have nearly always appeared at the top of the "best list" and when there have been possible savings offered these have been too minuscule to bother with. Having said that there are now some longer-term fixes being offered elsewhere so like other contented contributors here it is worthwhile looking into the competition more seriously.
    Incidentally with only some common sense measures I have kept my family bills more or less constant for 4 years and the previous 2 years were considerable cheaper than in 2010 so I certainly cannot fault E.ON on this score !
  • poet123
    I switched to Eon using Uswitch and they gave us a DD 60 pcm lower than the previous supplier. They insisted it was correct and then failed to do the six month check to see if it was in fact correct. Upshot was we were were 800 in debit at the anniversary. They upped the DD and we are just clearing it now. We could have paid it off, but on principle I wouldn't. It was their fault, they had to wait for it. I would never use them again, and certainly would advise others that any DD could be set artificially low to gain your custom. If it seems low....don't accept their word for it.

    We won't be their customers for much longer.
    • Gillingham
    • By Gillingham 14th Nov 13, 2:25 PM
    • 109 Posts
    • 44 Thanks
    Gillingham
    Hi, can the EON Co. Rep tell me if I switch to EON on line, today, will I get my fixed tariff at today's price or the price it will be when the switch is confirmed. Another question that anyone can answer is, why does it take so long to switch suppliers?

    Thanks in advance for any replies.
  • E.ON Company Representative: Helena
    Hi, can the EON Co. Rep tell me if I switch to EON on line, today, will I get my fixed tariff at today's price or the price it will be when the switch is confirmed. Another question that anyone can answer is, why does it take so long to switch suppliers?

    Thanks in advance for any replies.
    Originally posted by Gillingham
    Hiya Gillingham,

    If you switch today on one of the fixed tariffs, that's the prices you'll be on when your account is with us.

    You'll receive a welcome letter with the tariff you signed up on and all your other details.

    Changing supplier can take around 4-6 weeks, this is due to some information going through third parties and validating readings and details.

    Hope this helps a little

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • CaptainAmerica
    Only been with E.on since August this year, they were the suppliers when I move in to my new home. Absolutely no issues, I find my online account very easy to navigate round, giving meter readings every month is easy to do and I like the fact they lowered my DD after the first month due to low usage.
  • PhilDL55
    I was looking for an Energy supplier that could help me as I have 2 electrical meters. (currently with SSE) The representative I spoke to was almost rude! She constantly spoke to another rep and I couldn't work out who or what she was saying, she was almost irritated by my enquiry! bad, bad experience!!
  • E.ON Company Representative: Helena
    I was looking for an Energy supplier that could help me as I have 2 electrical meters. (currently with SSE) The representative I spoke to was almost rude! She constantly spoke to another rep and I couldn't work out who or what she was saying, she was almost irritated by my enquiry! bad, bad experience!!
    Originally posted by PhilDL55
    Oh gosh PhilDL55, I'm so sorry this isn't on at all

    It sounds like she didn't fully understand the situation so was asking for help, but this should never turn in to rudeness.

    Malc and myself are always here on the forums and will do out best to help, whatever the issue.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • PhilDL55
    A little bit of courtesy and understanding Helena would have gone a long way. I was merely trying to ascertain as to why having 2 meters (1 for my standard electricity and the other for my night storage heaters) you can't get a fixed price on the supply? Surely this is no different from my current supplier?
  • E.ON Company Representative: Helena
    A little bit of courtesy and understanding Helena would have gone a long way. I was merely trying to ascertain as to why having 2 meters (1 for my standard electricity and the other for my night storage heaters) you can't get a fixed price on the supply? Surely this is no different from my current supplier?
    Originally posted by PhilDL55
    I agree.

    With complex metering we only offer the one tariff and this isn't a fixed tariff.

    We need to do these sorts of quotes over the phone as RHT, E10, etc won't show on the comparison sites or on our website.

    I'll be happy to arrange a call if that's what's you'd like?

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mossy
    • By mossy 21st Nov 13, 7:38 PM
    • 1,140 Posts
    • 8,192 Thanks
    mossy
    I am thinking of changing to the Eon Fixed 1 year with Rewards v5.

    Eon (along with other energy suppliers) have said that if the Government reduces it's green levies that they will pass on a pound for pound, penny for penny saving. Will this apply to current fixed terms?

    I am with BG (just moved in to a property) and want to change to a fixed rate. I'm not keen at all of EDF's fluctuating DD policy (although I appreciate that sometimes they need to change). Eon is a possibility but I am a little put off because of its early exit fee.

    If a lovely Eon rep could answer this question, that would be really helpful.
    DFB Christmas 2018 - #123 - 1930/1930 100%

    Emergency Fund Savings - #148 - 0/1000 0%
    #083 SPC6 63 - SPC7 90 - SPC8 63 - SPC9 54 - SPC10 26
    • Pincher
    • By Pincher 22nd Nov 13, 1:02 AM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    As we were long term customers, and I managed the account online, there was no real reason to call them. Got two meter visits a year.


    Never chose E.On in the first place. TXU exited the UK, so got taken over by PowerGen, then got taken over by E.On. In those days, bills were around 500, so not worth the bother to switch.


    They were very competitive on price 2009 to 2011, and then the good deals dried up. I would have stayed if they simply kept prices in line with other suppliers. I didn't care about cashback for switching.
  • mattips
    I am thinking of changing to the Eon Fixed 1 year with Rewards v5.

    Eon (along with other energy suppliers) have said that if the Government reduces it's green levies that they will pass on a pound for pound, penny for penny saving. Will this apply to current fixed terms?

    I am with BG (just moved in to a property) and want to change to a fixed rate. I'm not keen at all of EDF's fluctuating DD policy (although I appreciate that sometimes they need to change). Eon is a possibility but I am a little put off because of its early exit fee.

    If a lovely Eon rep could answer this question, that would be really helpful.
    Originally posted by mossy
    --------------------------------------------------------------------------------

    good question! I would also like to know the answer to this. It would be just my luck to switch to a fixed rate deal and then come the Autumn statement on December 5th the government removes the green levies and prices go down. My deal with BG finishes on Nov 30th 2013 so would really like to know the answer to this question before then. So E-On, if i switch to your 1 year fixed rate today and green levies are removed will you reduce the prices for your customers who have switched to your fixed rate deals?

    As a final note, well done to all at MSE for the way your comparison site works. I can actually make a direct comparison to the best deal my current provider is offering me rather than against a standard tariff which is all some switching companies can offer. This can often lead to an inflated saving estimate and in some cases could lead to the consumer actually paying more for their energy by switching. Thank you for your hard work.
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