Alarm monthly dialing charges
Handbagsandy
Posts: 2 Newbie
Looking for any advice we purchased new house with alarm after year we decided alarm should be audible only, got a letter stating they will disconnect the remote connection making it an audible system. Now got charges on my BT Bill of approx £25 per month registered a complaint with copies of my BT bills am I within my rights to have this refunded?
Company won't answer complaint been passed from citizens advise to 5 other places with no help. Any help would be appreciated 😕
Company won't answer complaint been passed from citizens advise to 5 other places with no help. Any help would be appreciated 😕
0
Comments
-
Handbagsandy wrote: »Looking for any advice we purchased new house with alarm after year we decided alarm should be audible only, got a letter stating they will disconnect the remote connection making it an audible system. Now got charges on my BT Bill of approx £25 per month registered a complaint with copies of my BT bills am I within my rights to have this refunded?
Company won't answer complaint been passed from citizens advise to 5 other places with no help. Any help would be appreciated 😕
Well what are the terms. There are loads of systems around which are chargeable. What does moving it from 'remote' to 'audible' mean0 -
marliepanda wrote: »What does moving it from 'remote' to 'audible' mean
The other type is a remote unit and this means that the alarm unit is connected up to your phone line and when the alarm is tripped a signal is sent to the monitoring company.
They then generally phone the house to see if it's a false alarm and if not, they will then contact the police.
With remotely monitored alarms, you can still have a sounder in your house if you wish.0 -
OP who have you complained to? BT or the alarm company?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
This discussion has been closed.
Categories
- All Categories
- 343.1K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.6K Spending & Discounts
- 235.2K Work, Benefits & Business
- 607.8K Mortgages, Homes & Bills
- 173K Life & Family
- 247.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards