Mattress Dispute
Comments
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marliepanda wrote: »Honestly the retailer will be thinking
1. They wanted to return because it was too high
2. Now they want to return it because its not comfortable
3. after both those options failed, they want to return it because it is sagging...
Eaxctly whats I was thinking. Throw enough excuses and see which one sticks.0 -
Exactly, but Im fighting right from the beginning, whats the point in having unhappy customer? I cant do anything as the case was with ombudsman, its mattress which I cant hide or store in a cupboard, its in my bedroom and I'm stuck!
The retailer is not required to lose out financially because it is higher than you expected.
You made a poor choice in mattress. The only person who is at fault is you, and therefore you have to face the loss. Sell it. It looks unused...0 -
Will I not stand any ground if I go to Trading Standards or to my credit card company?0
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We tried using the mattress cautiously not allowing our toddler around, but we started to develop backache. we expected the mattress to be softer given the thickness, but it gets harder after a while increasing the pressure points, causing discomfort.
This makes no sense.
If I get backache I need to sleep on a hard surface. usually the floor.0 -
marliepanda wrote: »Honestly the retailer will be thinking
1. They wanted to return because it was too high
2. Now they want to return it because its not comfortable
3. after both those options failed, they want to return it because it is sagging...This makes no sense.
If I get backache I need to sleep on a hard surface. usually the floor.0 -
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Will I not stand any ground if I go to Trading Standards or to my credit card company?
CC company - no, you may initially get joy but the company can easily defend this.
What are you going to say to trading standards?
The FO has clearly stated your next course of action, you need to get a report stating that this sagging is a fault.I can confirm that you wish to gain your own report before engaging someone, you will bear the costs associated with the report regarding your claim.
For us to consider the report we would need the following;
1. Brief curriculum vitae setting out the experience and relevant qualifications of the technician;
2. Identifiable company name or workplace address;
3. Opinion with details of any technician specifications;
4. Photographs.0 -
powerful_Rogue wrote: »Trading standards dont deal with the public, you will need to speak to CAB.
You can speak to your credit card, however they might still ask for some proof just as the ADR did.
I should have stayput when I rang them on day 6, awaited so long and got no luck!!!!0 -
marliepanda wrote: »CC company - no, you may initially get joy but the company can easily defend this.
What are you going to say to trading standards?
The FO has clearly stated your next course of action, you need to get a report stating that this sagging is a fault.
I will get in touch with the retailer to get this accessed as I'm sure they would have someone, ofcourse ready to pay for inspection provided its reasonable.0 -
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