EGG details 'lost'...

Dungolfin
Dungolfin Posts: 1 Newbie
in Reclaim PPI & other insurance
I finally decided to investigate whether I had PPI on my EGG card from about 10 years ago.

Problem is that Barclaycard are saying they can find no record of my account. I've sent them my full name and the last 3 addresses I lived at but they can't find any record. They're saying that unless I have the full card or account number they can't help.

It's been about 10 years so I've no paperwork with those details.

Have I hit a dead end or do I have any options?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    If neither you nor they have any details, then it's the end of the road.

    You can try a SAR but it's unlikely to change things.
  • Nasqueron
    Nasqueron Posts: 8,809 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Try Citi group first, they had some of the older Egg cards (pre 2011 iirc)
  • dunstonh
    dunstonh Posts: 116,357 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Barclays only took on the open accounts. Not those that closed before they were involved.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • antrobus
    antrobus Posts: 17,386 Forumite
    dunstonh wrote: »
    Barclays only took on the open accounts. Not those that closed before they were involved.

    Yup. This question has arisen before.

    Barclaycard bought Egg credit cards in 2011.

    For any Egg credit cards closed before that date you would try Canada Square Operations;
    https://www.citibank.co.uk/personal/complaints-egg.do
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