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  • FIRST POST
    • barnaclebill
    • By barnaclebill 19th Jul 19, 11:26 AM
    • 302Posts
    • 156Thanks
    barnaclebill
    Reply from Santander
    • #1
    • 19th Jul 19, 11:26 AM
    Reply from Santander 19th Jul 19 at 11:26 AM
    My wife had some store cards in the past but no longer have the paperwork. Found out that most are now covered by by Santander so filled in the on line request about six weeks ago and just got the reply which I find a little confusing.
    It states "we have found the accounts shown in the table on the back of this letter".
    in the table there are three account numbers with in the PPI column all have YES but no names of who the accounts were with.
    The first two start 600005609 and the third starts 633128554.
    Anyone know who these would have been and do I need to know the name of the issuer to complain to Santander or do I just use these account numbers they have supplied and the fact my wife was not working when she held these cards .
    Thanks in advance for any help
Page 1
    • The_squirrell
    • By The_squirrell 19th Jul 19, 11:31 AM
    • 142 Posts
    • 261 Thanks
    The_squirrell
    • #2
    • 19th Jul 19, 11:31 AM
    • #2
    • 19th Jul 19, 11:31 AM
    You wont need to know the name of the issuer as Santander have identified that already. Just complain using the details provided and they will investigate.
    I work in Data Protection and spend my days dealing with CMC's. Only here trying to help!!
    • sun73
    • By sun73 20th Jul 19, 8:00 AM
    • 471 Posts
    • 148 Thanks
    sun73
    • #3
    • 20th Jul 19, 8:00 AM
    Reply from Santander
    • #3
    • 20th Jul 19, 8:00 AM
    My wife had some store cards in the past but no longer have the paperwork. Found out that most are now covered by by Santander so filled in the on line request about six weeks ago and just got the reply which I find a little confusing.
    It states "we have found the accounts shown in the table on the back of this letter".
    in the table there are three account numbers with in the PPI column all have YES but no names of who the accounts were with.
    The first two start 600005609 and the third starts 633128554.
    Anyone know who these would have been and do I need to know the name of the issuer to complain to Santander or do I just use these account numbers they have supplied and the fact my wife was not working when she held these cards .
    Thanks in advance for any help
    Originally posted by barnaclebill
    The two account numbers you mention were issued by GE Capital Bank which is now owned by NewDay, however, Santander are handling the PPI issues, so that is who you complain to. The second number might relate to a House of Fraser card.
    • barnaclebill
    • By barnaclebill 16th Aug 19, 1:29 PM
    • 302 Posts
    • 156 Thanks
    barnaclebill
    • #4
    • 16th Aug 19, 1:29 PM
    • #4
    • 16th Aug 19, 1:29 PM
    I did the on line complaint to Santander and they have now sent a letter that they do not think they are liable but as I said my wife was not working I need to send them proof of not working!
    How do you do that my wife has not worked since about 1974, she was not ill just a housewife the cards is question were taken out 2001 and 2002.
    • barnaclebill
    • By barnaclebill 17th Aug 19, 10:50 AM
    • 302 Posts
    • 156 Thanks
    barnaclebill
    • #5
    • 17th Aug 19, 10:50 AM
    • #5
    • 17th Aug 19, 10:50 AM
    If I send my wifes national insurance number could they use that to check she had not worked?

    these cards were taken out two to three years before her retirement date if she had been working.
    Finding it hard to think of a way to prove her not working since 1974.
    • foxtrotoscar
    • By foxtrotoscar 17th Aug 19, 11:20 AM
    • 1,426 Posts
    • 2,194 Thanks
    foxtrotoscar
    • #6
    • 17th Aug 19, 11:20 AM
    • #6
    • 17th Aug 19, 11:20 AM
    If I send my wifes national insurance number could they use that to check she had not worked?

    these cards were taken out two to three years before her retirement date if she had been working.
    Finding it hard to think of a way to prove her not working since 1974.
    Originally posted by barnaclebill
    How do you think that will help? Data protection will prevent that route working.
    • barnaclebill
    • By barnaclebill 17th Aug 19, 11:28 AM
    • 302 Posts
    • 156 Thanks
    barnaclebill
    • #7
    • 17th Aug 19, 11:28 AM
    • #7
    • 17th Aug 19, 11:28 AM
    Thanks for your reply as to what won't work, how about an idea that will?
    • -taff
    • By -taff 17th Aug 19, 11:43 AM
    • 10,488 Posts
    • 14,578 Thanks
    -taff
    • #8
    • 17th Aug 19, 11:43 AM
    • #8
    • 17th Aug 19, 11:43 AM
    If she wasn't working she didn't pay national insurance contributions so you could go to the gov website and screenshot the years she didn't pay.
    • NCC-1701
    • By NCC-1701 17th Aug 19, 12:14 PM
    • 445 Posts
    • 734 Thanks
    NCC-1701
    • #9
    • 17th Aug 19, 12:14 PM
    • #9
    • 17th Aug 19, 12:14 PM
    Thanks for your reply as to what won't work, how about an idea that will?
    Originally posted by barnaclebill
    You asked a question and got the correct answer. Are we supposed to guess what answers you want?
    • barnaclebill
    • By barnaclebill 18th Aug 19, 9:03 AM
    • 302 Posts
    • 156 Thanks
    barnaclebill
    Thanks to tafff's idea my wife got screenshots of her NI account showing no contributions for 29 years
    • NCC-1701
    • By NCC-1701 18th Aug 19, 9:43 AM
    • 445 Posts
    • 734 Thanks
    NCC-1701
    Thanks to tafff's idea my wife got screenshots of her NI account showing no contributions for 29 years
    Originally posted by barnaclebill
    Maybe also think of thanking foxtrotoscar too for helpfully pointing out the DPA issue you hadn't considered rather than being rude to them.
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