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  • FIRST POST
    • Aqua1985
    • By Aqua1985 9th Oct 19, 3:50 PM
    • 34Posts
    • 11Thanks
    Aqua1985
    Quickquid Successful Reclaim
    • #1
    • 9th Oct 19, 3:50 PM
    Quickquid Successful Reclaim 9th Oct 19 at 3:50 PM
    Finally paid my overdue redress of £1000 after a long and frustrating wait. Added to my list of Wonga, Sunny and PDUK and over £5000 claimed back! For those of you still claiming keep going and chasing and it will all be worth it in the end!
Page 3
    • Willing2Learn
    • By Willing2Learn 16th Oct 19, 1:12 PM
    • 4,616 Posts
    • 4,172 Thanks
    Willing2Learn
    ...Itís such a shame that the comments put on here will have put people off posting for fear of being judged and sneered at.
    Originally posted by Jane.1963
    If anyone reading this is being put off from posting, then they should start a new thread on the Debt-Free Wannabe (DFW) board. No-one judges anyone else on the DFW board. Any threads started on the DFW board will simply receive appropriate advice, guidance and support.
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    • TomW1988
    • By TomW1988 18th Oct 19, 4:49 PM
    • 7 Posts
    • 0 Thanks
    TomW1988
    Hi Aqua,

    Top news on the reclaim from QQ.

    I have had a refund from lending stream, due one from wonga in January and like you experiencing issues with QQ paying £1600 to me after being ordered by the FOS on the 2nd September.

    Was there anything in particular that you did?
    • Aqua1985
    • By Aqua1985 18th Oct 19, 9:07 PM
    • 34 Posts
    • 11 Thanks
    Aqua1985
    Hi Aqua,

    Top news on the reclaim from QQ.

    I have had a refund from lending stream, due one from wonga in January and like you experiencing issues with QQ paying £1600 to me after being ordered by the FOS on the 2nd September.

    Was there anything in particular that you did?
    Originally posted by TomW1988
    Yes call the Enova team who are handling these complaints after 3om weekdays as they are based in the US on 0800 0163114. If you call before this you get the night shift in the states who aren't as helpful. Can also email them and cc in your adjudicator from the financial ombudsmen. In terms of wonga best guess is we are going to get 5 to 10% of settlement due. Thanks
    • TomW1988
    • By TomW1988 18th Oct 19, 10:01 PM
    • 7 Posts
    • 0 Thanks
    TomW1988
    How quick did that speed it up? Iím using Ashley Howard a 3rd party to help
    • Aqua1985
    • By Aqua1985 19th Oct 19, 9:02 AM
    • 34 Posts
    • 11 Thanks
    Aqua1985
    How quick did that speed it up? Iím using Ashley Howard a 3rd party to help
    Originally posted by TomW1988
    Would ring yourself and not involve the claims company as will only slow you down. I got paid a few days after 28 day deadline imposed by FOS. Will call daily after this point as wouldn't be surprised if Quickquid go thr same way as wonga, moneyshop and wage day advance now people realise they can reclaim.
    • TomW1988
    • By TomW1988 19th Oct 19, 3:34 PM
    • 7 Posts
    • 0 Thanks
    TomW1988
    Hi,

    FOS already told QQ on 3rd September to pay me £1600.

    Now between Ashley Howard, QQ & FOS everyoneís just passing each other to someone else.
    • Aqua1985
    • By Aqua1985 19th Oct 19, 5:45 PM
    • 34 Posts
    • 11 Thanks
    Aqua1985
    Hi,

    FOS already told QQ on 3rd September to pay me £1600.

    Now between Ashley Howard, QQ & FOS everyoneís just passing each other to someone else.
    Originally posted by TomW1988
    Call yourself weekdays after 3pm. Ask to speak to FOS team and do not get off the phone until theyve agreed to pay your redress that day. They usually have a shift supervisor or equivalant.
    • TomW1988
    • By TomW1988 19th Oct 19, 6:52 PM
    • 7 Posts
    • 0 Thanks
    TomW1988
    I asked that question was told FOS cash donít do anything like this
    • Aqua1985
    • By Aqua1985 20th Oct 19, 1:42 PM
    • 34 Posts
    • 11 Thanks
    Aqua1985
    I asked that question was told FOS cash donít do anything like this
    Originally posted by TomW1988


    To confirm I meant call that number which is Enova (a company that is handling all of these complaints on behalf on Quickquid in the states).
    Once you get through to Enova explain that you have outstanding redress that was agreed more than 28 days ago and you want it confirmed that it will be paid today.
    Best wait until Monday afternoon to call now. Also email your adjudicator at the financial ombudsmen explain your redress hasn't been paid and he or she will also chase them for you. Good luck.
    • TomW1988
    • By TomW1988 21st Oct 19, 9:59 AM
    • 7 Posts
    • 0 Thanks
    TomW1988
    Thank you, going to call them at 3.30pm today to get it sorted.

    Here's hoping its paid promptly
    • Ian 875
    • By Ian 875 21st Oct 19, 2:28 PM
    • 99 Posts
    • 75 Thanks
    Ian 875
    A very revealing documentary was made a few years ago about uncle buck, who to be fair to them, were not the worst PDL out there, but certainly not the best either, and have now, not suprisingly, reinvented themselves elsewere, I would urge you all to watch it, if you can, its a real eye opener into how these payday lenders actually operate, or did at the time, there contempt for everything and everyone was astonishing, it was run on a day to day basis by a bunch of what i can best describe as "teenagers", 17/18/19 year olds who basically said and did whatever came into their heads to get results, a bit like the latest bunch of recruits on the apprentice, but not as well dressed..
    Originally posted by sourcrates
    The doc was called Cash In Hand: Payday Loans

    A link for it (NSFW due to possible adverts) is here (remove space between daily and motion): http://www.daily motion.com/video/x349hlk
    • TomW1988
    • By TomW1988 21st Oct 19, 4:07 PM
    • 7 Posts
    • 0 Thanks
    TomW1988
    Hi,

    So called them up at 3.30 pm our time.

    On phone for 10 min, and was just told she would need to escalate it with the team.

    No mention of why it's being delayed by QQ but can see emails from the FOS and Ashley Howard (Claims Handler)

    Very frustrating, before i hung up i told them they are quick to take my money when it suits them but when its the other way round.

    I am gettng very impatient with it now.
    • Pete12
    • By Pete12 25th Oct 19, 12:30 AM
    • 1 Posts
    • 0 Thanks
    Pete12
    Hi TomW, did you get any further with you claim? Iím in exactly the same bit as you are. QuickQuid agreed with the FOS assessment and on 11/09/19 I was told it would take no more than 28 days for payment to be made. Itís now day 43 and Iíve been chasing every day in between and apart from being Ďescalatedí havenít got much further. With the news that theyíre on the verge of administration Iím desperate to receive the redress beforehand as theyíve offered me £1563. Today when I spoke with them I asked to be out through to the manager who told me the Resolutions team are unavailable now until Monday - probably with this mews in mind. I just hope they havenít stopped paying out!!
    • sourcrates
    • By sourcrates 25th Oct 19, 12:40 AM
    • 18,617 Posts
    • 17,524 Thanks
    sourcrates
    Quick quid are about to go down the pan, I doubt many of you will be seeing much in the way of compensation now, those using 3rd party claims companies remember you may still be liable for their fee’s.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File and Ratings, Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to:
    forumteam@moneysavingexpert.com.
    Any views expressed are mine and not the official line of MoneySavingExpert.com.
    For free debt advice, contact either : Stepchange, National Debtline, CitizensAdviceBureaux.
    • boo_star
    • By boo_star 25th Oct 19, 3:30 AM
    • 2,832 Posts
    • 2,176 Thanks
    boo_star
    It'll be nice hearing people complain about their legs being broken when the loan sharks take over...
    • glennstar
    • By glennstar 26th Oct 19, 10:52 AM
    • 250 Posts
    • 166 Thanks
    glennstar
    It'll be nice hearing people complain about their legs being broken when the loan sharks take over...
    Originally posted by boo_star
    In the interests of impartiality, they don't just break legs, the break plenty of other things too, and not just the borrower's, either, which is, arguably, very open minded and progressive of them.

    I suppose all those who are complaining about how crap the FOS is, you might be pleased to hear that loan sharks are regulated by the DoJ and not the FCA... which means no slow moving FOS, third party claims companies, spam emails, etc, etc. Maybe this is the way forward, after all?
    The views expressed here are my own. I am not a Solicitor nor am I affiliated with any of the parties I mention. If you disagree with any of my comments please say in whatever way feels most natural to you. No one self improves in a bubble!
    • sourcrates
    • By sourcrates 26th Oct 19, 1:49 PM
    • 18,617 Posts
    • 17,524 Thanks
    sourcrates
    In the interests of impartiality, they don't just break legs, the break plenty of other things too, and not just the borrower's, either, which is, arguably, very open minded and progressive of them.

    I suppose all those who are complaining about how crap the FOS is, you might be pleased to hear that loan sharks are regulated by the DoJ and not the FCA... which means no slow moving FOS, third party claims companies, spam emails, etc, etc. Maybe this is the way forward, after all?
    Originally posted by glennstar

    Like I said in my earlier post, the "original" concept of full repayment on your payday, and rollovers, was always going to be a problem for most people.

    After regulation, the repayment periods changed to a "variable" repayment plan, usually between 3 and 6 months, or longer in some cases, that, combined with the cap on interest and charges, was not that bad a deal, if you were desperate for cash, and could not borrow elsewere.

    I could see nothing to oppose with that model, as long as you could afford the repayments, it was your choice to apply, or not.

    It has been historic complaints in relation to the original payday loan product, and a flood of claims made by claims mangement companies, that has led to the demise of so many high interest lenders, a lot of complaints go back to 2013/14 or earlier, 9/10 complaints are made by a CMC, some are without foundation at all, but if they have already gone to the ombudsman, still cost the company money in the case fee`s they must pay the FOS, that amounts to £550.00 per case, even if not found in your favour, when you have 40.000 new complaints a month, that`s a lot of money.
    Last edited by sourcrates; 26-10-2019 at 2:00 PM.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File and Ratings, Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to:
    forumteam@moneysavingexpert.com.
    Any views expressed are mine and not the official line of MoneySavingExpert.com.
    For free debt advice, contact either : Stepchange, National Debtline, CitizensAdviceBureaux.
    • glennstar
    • By glennstar 26th Oct 19, 10:23 PM
    • 250 Posts
    • 166 Thanks
    glennstar
    Like I said in my earlier post, the "original" concept of full repayment on your payday, and rollovers, was always going to be a problem for most people.

    After regulation, the repayment periods changed to a "variable" repayment plan, usually between 3 and 6 months, or longer in some cases, that, combined with the cap on interest and charges, was not that bad a deal, if you were desperate for cash, and could not borrow elsewhere.

    I could see nothing to oppose with that model, as long as you could afford the repayments, it was your choice to apply, or not.

    It has been historic complaints in relation to the original payday loan product, and a flood of claims made by claims management companies, that has led to the demise of so many high interest lenders, a lot of complaints go back to 2013/14 or earlier, 9/10 complaints are made by a CMC, some are without foundation at all, but if they have already gone to the ombudsman, still cost the company money in the case fees they must pay the FOS, that amounts to £550.00 per case, even if not found in your favour, when you have 40.000 new complaints a month, thats a lot of money.
    Originally posted by sourcrates
    You appear to (unusually) contradict yourself. You say that the unworkable business model (which may well have worked if there was infrastructure and competent regulation in place) was undermined by spurious and authentic claims on said companies... which may or may not be right - I'm not qualified to judge, which is probably as well as given our guidance on that particular matter. I feel the point is, that if we might return to an equilibrium of right and wrong (unpopular in this day and age as it is) we might reduce the claimant population significantly by removing all the fraudulent applications - which the FXA stubbornly refuses to acknowledge as a crime - making them an accessory - surely!!
    The views expressed here are my own. I am not a Solicitor nor am I affiliated with any of the parties I mention. If you disagree with any of my comments please say in whatever way feels most natural to you. No one self improves in a bubble!
    • boo_star
    • By boo_star 26th Oct 19, 11:12 PM
    • 2,832 Posts
    • 2,176 Thanks
    boo_star
    You appear to (unusually) contradict yourself. You say that the unworkable business model (which may well have worked if there was infrastructure and competent regulation in place) was undermined by spurious and authentic claims on said companies... which may or may not be right - I'm not qualified to judge, which is probably as well as given our guidance on that particular matter. I feel the point is, that if we might return to an equilibrium of right and wrong (unpopular in this day and age as it is) we might reduce the claimant population significantly by removing all the fraudulent applications - which the FXA stubbornly refuses to acknowledge as a crime - making them an accessory - surely!!
    Originally posted by glennstar
    The FCA can't really win in this scenario, although I do think they were somewhat negligent regardless.

    Let's be honest, if it wasn't for the fact that they were being handed compo left, right, and centre, people would be claiming that their "uman" rights were being breached by not getting access to credit.
    • Les79
    • By Les79 27th Oct 19, 8:35 AM
    • 1,275 Posts
    • 1,585 Thanks
    Les79
    we might reduce the claimant population significantly by removing all the fraudulent applications - which the FXA stubbornly refuses to acknowledge as a crime - making them an accessory - surely!!
    Originally posted by glennstar
    I think that would raise questions as to why the lenders were complicit in allowing the fraudulent applications to get through.

    Can't imagine that fairly intelligent people within the financial services sector wouldn't have cottoned onto this whole issue at a fairly early stage! If so, why did they allow it to continue? Does that contradict any of their legal obligations with regard to tackling crime?

    If they started locking up people for crimes of this nature then I wouldn't be surprised if there was outcry aimed directly at the financial sector; and I suspect that the UK government doesn't want to rock the boat *too much* when it comes to the largest sector within the UK.

    But I feel you bring up an interesting question; is there a possibility that the claimant population catchment size was artificially inflated because of things like this "crime" (I like to call it "the lender being a bit complicit and allowing this crime to happen"), and as such would a reduction in the claimant population be a more natural market position for these type of lenders? Or, in other words, would a reduction in the claimant population actually be a bad thing? I mean, it has some implications about the wider society but that's for the government to sort out.
    Last edited by Les79; 27-10-2019 at 8:40 AM.
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