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  • FIRST POST
    • Lewis Voce
    • By Lewis Voce 3rd Oct 19, 3:48 PM
    • 8Posts
    • 3Thanks
    Lewis Voce
    Spark Energy - Massive Bill for 1 bed flat
    • #1
    • 3rd Oct 19, 3:48 PM
    Spark Energy - Massive Bill for 1 bed flat 3rd Oct 19 at 3:48 PM
    Hi all,

    Hope this post is in the right area.

    To cut a long story short (because I imagine anyone with advice will ask questions I can answer), Spark Energy were our Electricity suppliers at our last rented 1 bed flat (moved out in August). During this 2 year tenancy it took them a year to set us up an account with them, and then when they finally did that, we were told "don't worry about the last year, let's just set up a direct debit for 20 a month" - which we did and made every payment from that point.

    Since moving out and providing move out readings we have now been given a 3 grand final bill, which just seems ridiculously high.
    Massive grey area being a lack of clarity over opening meter readings (we did not have any to provide as landlord had key to cupboard that meter was in).

    Surely we can argue that a) this is not fair usage, and b) that we have always acted on Sparks instructions and that they have not provided an adequate service in terms of setting up account and sending bills (move out bill is first we received in 2 years).

    Any advice?

    Thanks
Page 1
    • thriftylass
    • By thriftylass 3rd Oct 19, 3:56 PM
    • 3,603 Posts
    • 29,875 Thanks
    thriftylass
    • #2
    • 3rd Oct 19, 3:56 PM
    • #2
    • 3rd Oct 19, 3:56 PM
    Is that 3 grand for the 2 years? Depending on your usage it might be right. We spend 1400 a year (although for a 3 bed). Also did you not query the rediculously low direct debit? How did you think you paid for the first year's arears? Did you provide regular meter readings? It doesn't matter if the bill is rediclulously high. Have you used the energy? Is the final bill based on actual readings. Did you leave it up to the landlord to provide the opening reading?
    • Robin9
    • By Robin9 3rd Oct 19, 4:16 PM
    • 5,073 Posts
    • 3,316 Thanks
    Robin9
    • #3
    • 3rd Oct 19, 4:16 PM
    • #3
    • 3rd Oct 19, 4:16 PM
    Other than providing readings when you moved out did you ever give Spark any readings ?

    How was the flat heated ?

    You must have known that 20 was a ridiculous figure.
    Never pay on an estimated bill
    • Gerry1
    • By Gerry1 3rd Oct 19, 4:34 PM
    • 713 Posts
    • 456 Thanks
    Gerry1
    • #4
    • 3rd Oct 19, 4:34 PM
    • #4
    • 3rd Oct 19, 4:34 PM
    Would have been better to have posted in the main Energy forum.
    • dogshome
    • By dogshome 4th Oct 19, 11:04 AM
    • 3,285 Posts
    • 1,717 Thanks
    dogshome
    • #5
    • 4th Oct 19, 11:04 AM
    • #5
    • 4th Oct 19, 11:04 AM
    Final Bill first bill in 2 years ! ?

    This is where the 'Backing Billing' rules come into play.
    If a supplier fails to issue bills for a year or more, they can only bill for the 12 months prior to the date that they did manage to bill, thus they have to write off any consumption charges prior to that date.


    However, this is Spark - Richard Turpin rides again and the OP has a fight on their hands - Even if they agree to Back billing, if a 2 year bill of 3,000 is halved, it's still 1,500, which is a helluva lot for a 1 bed flat.


    Best WRITE a letter to Spark and send it by Royal Mail, headed Complaint

    Set out the claim for back-billing and ask for their evidence of the Start Reading for the final years use that ended with your tenancy and meter read
    Last edited by dogshome; 04-10-2019 at 11:06 AM.
    • thriftylass
    • By thriftylass 4th Oct 19, 11:51 AM
    • 3,603 Posts
    • 29,875 Thanks
    thriftylass
    • #6
    • 4th Oct 19, 11:51 AM
    • #6
    • 4th Oct 19, 11:51 AM
    Final Bill first bill in 2 years ! ?

    This is where the 'Backing Billing' rules come into play.
    If a supplier fails to issue bills for a year or more, they can only bill for the 12 months prior to the date that they did manage to bill, thus they have to write off any consumption charges prior to that date.


    However, this is Spark - Richard Turpin rides again and the OP has a fight on their hands - Even if they agree to Back billing, if a 2 year bill of 3,000 is halved, it's still 1,500, which is a helluva lot for a 1 bed flat.


    Best WRITE a letter to Spark and send it by Royal Mail, headed Complaint

    Set out the claim for back-billing and ask for their evidence of the Start Reading for the final years use that ended with your tenancy and meter read
    Originally posted by dogshome
    But what about the OP just paying the rediculous amount of 20 a month and not making sure that a proper opening reading was given.

    Yes 1500 is a lot but possible depending on how the place is heated, used all day or not.
    • thriftylass
    • By thriftylass 4th Oct 19, 11:55 AM
    • 3,603 Posts
    • 29,875 Thanks
    thriftylass
    • #7
    • 4th Oct 19, 11:55 AM
    • #7
    • 4th Oct 19, 11:55 AM
    Hi all,

    (move out bill is first we received in 2 years).

    Any advice?

    Thanks
    Originally posted by Lewis Voce
    Is this the first bill you received or the first paper bill you received? Did you check your online account at any time?
    • Lewis Voce
    • By Lewis Voce 7th Oct 19, 8:55 PM
    • 8 Posts
    • 3 Thanks
    Lewis Voce
    • #8
    • 7th Oct 19, 8:55 PM
    • #8
    • 7th Oct 19, 8:55 PM
    Hi all,

    Thanks for the advice.

    To answer a few questions.
    1) yes first bill we ever received was the move out bill.
    2) we never received an online bill as Spark never sent us our online login details.
    3)we agreed to 20 a month as it was advised by spark and our previous flat was 15 a month (which left a 60 balance to pay when we moved out).
    4) we were more than happy to pay for first year, but rather than send us a bill at that point, spark told us "forget the usage so far".

    I have logged a complaint to spark, itemising out certain bits of info I still do not feel satisfied have been answered by them, such as opening meter reading, reason for advice of 20 per month and to forget first year, and why it took so long for us to receive any correspondence.

    Will keep you all posted
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