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    • lilolilly200
    • By lilolilly200 30th Sep 19, 10:24 PM
    • 66Posts
    • 379Thanks
    Dodgy company taking a month to issue a refund
    • #1
    • 30th Sep 19, 10:24 PM
    Dodgy company taking a month to issue a refund 30th Sep 19 at 10:24 PM
    My husband purchased some health supplement pills online . Only to find out a month later they had taken two further payments out of his bank totally nearly 200. He contacted the bank and told them that these payments were not authorised. (Which they were not) The bank then gave him the company's phone number. It was actually the fraud department at the bank which had this number. He them proceeded to phone them and they said they would issue a refund within the next 14 days. No refund was issued so he phoned again and was then told it was 14 working days. He waited again but still no refund. He then phoned again this time being told there was a backlog and it will be done in a weeks time. Now to this day the money has still not been refunded. What can he do next. Its been over a month now.

    Seems to me this is just stalling tac tics and they don't have any intention of issuing this money back to him.

    Unfortunately he can't remember the name of the website that he purchased from and he does not have an address. Only a phone number which the bank gave him.
    Last edited by lilolilly200; 30-09-2019 at 10:25 PM. Reason: spelling errors
Page 2
    • Aylesbury Duck
    • By Aylesbury Duck 21st Oct 19, 7:47 PM
    • 4,761 Posts
    • 6,438 Thanks
    Aylesbury Duck
    Still looks open to me.

    How did he get his refund?
    • lilolilly200
    • By lilolilly200 21st Oct 19, 7:50 PM
    • 66 Posts
    • 379 Thanks
    He rang them several times it took over a month but he got it.
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