Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Elanfan
    • By Elanfan 27th Aug 19, 10:54 AM
    • 9Posts
    • 5Thanks
    Elanfan
    TalkTalk charging for emails!
    • #1
    • 27th Aug 19, 10:54 AM
    TalkTalk charging for emails! 27th Aug 19 at 10:54 AM
    Many years ago when I first went on the internet so probably in the early 90ís maybe 80ís (Iím old now and forget!) I signed up to free email initially with Lineone and a second email address with Tiscali. Both these ISPs were subsequently taken over by TalkTalk.

    In the last week Iíve had an email from TalkTalk stating that they were going to start charging me for my Lineone email at the rate of £50 a year. Theyíve not contacted me yet about my Tiscali email address but doubtless they will want to charge on that one too.

    My Lineone address is probably 30 years old, Iím sadly quite attached to it. I have acquaintances who only know or contact me via that address, I have website logins using that address and also use it as a recovery address.

    I think itís wrong for them to have taken over other ISPs that offered free email and now they wonít stand by that offer. I have complained to the CEOs office but just had a call from a totally disinterested girl call me and say that unfortunately that is now their policy!

    This must affect many thousands of people. Is there something MSE can do to bring pressure or unwanted attention to them?
Page 2
    • Elanfan
    • By Elanfan 28th Aug 19, 3:14 PM
    • 9 Posts
    • 5 Thanks
    Elanfan
    Broadband was launched by Telewest as a cable service in the year 2000.

    These offers were made as an incentive to sign up with them I can’t swear on the bible that it was a free offer for ever but neither can you make the assertion it wasn’t as guess what - you weren’t there. Woulda shoulda coulda.
    • DoaM
    • By DoaM 28th Aug 19, 4:05 PM
    • 8,095 Posts
    • 7,932 Thanks
    DoaM
    Broadband was launched by Telewest as a cable service in the year 2000.
    Originally posted by Elanfan
    That may be true for Cable broadband ... but I was using Internet services (at work) in 1997.

    MY first home broadband (Freeserve 56k dial-up using a Frog modem) was in 2001, but that was only because that was when I got my first home PC. It was available long before that.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • JJ Egan
    • By JJ Egan 28th Aug 19, 4:08 PM
    • 13,462 Posts
    • 6,169 Thanks
    JJ Egan
    Usually something like that is not free for life but part of a package .
    1998 was generally dial up pay per min for internet access .

    LineOne my first real provider did not offer free for life email .I know as upon first move i was informed i could lose my email some time in the future . Worked on the block deletion of old emails every so often ,
    None of my other internet or BB providers ever said free emails for life .


    KEY here is OP claims free email for life with no proof and disagrees with everyone that does not agree with that viewpoint .
    Normal position is that they then start to get ratty / abusive to those who say you are wrong .
    • mattyprice4004
    • By mattyprice4004 28th Aug 19, 5:34 PM
    • 4,244 Posts
    • 3,908 Thanks
    mattyprice4004
    Well it did.....
    Originally posted by Takmon
    No it didnít. Back in the 90s it was all ISDN and dial up - as mentioned above it was after the turn of the millennium that we got snappy Internet.

    Also Iím not sure what the fuss is about - youíre not their customer, they owe you nothing and if they want to shut down a free service they can.
    You donít own an email address, they just allow you to use it.
    • baza52
    • By baza52 28th Aug 19, 5:34 PM
    • 2,491 Posts
    • 2,717 Thanks
    baza52
    That may be true for Cable broadband ... but I was using Internet services (at work) in 1997.

    MY first home broadband (Freeserve 56k dial-up using a Frog modem) was in 2001, but that was only because that was when I got my first home PC. It was available long before that.
    Originally posted by DoaM
    You're work connection would of been a leased line not a broadband connection.
    your 56k dialup connection was also NOT broadband.
    I was using the internet and bulletin boards quite a few years before 1997 with a 9.6k dialup connection.
    Last edited by baza52; 28-08-2019 at 5:40 PM.
    • Carrot007
    • By Carrot007 28th Aug 19, 6:18 PM
    • 2,734 Posts
    • 2,368 Thanks
    Carrot007
    You're work connection would of been a leased line not a broadband connection.
    your 56k dialup connection was also NOT broadband.
    I was using the internet and bulletin boards quite a few years before 1997 with a 9.6k dialup connection.
    Originally posted by baza52

    Indeed! But it seems broadband has now become == internet.


    Not that a work back then would have been much better. 128k isdn probably.


    And at 9.6K I hope you mean many years before! I think I started on 28.8 (if you discount the non internet day of bbs's (sure that's not what you mean?)).
    • Mr_Singleton
    • By Mr_Singleton 28th Aug 19, 6:22 PM
    • 1,570 Posts
    • 2,487 Thanks
    Mr_Singleton
    My first home broadband (Freeserve 56k dial-up using a Frog modem) was in 2001
    Originally posted by DoaM
    Dial-up has never been classified as broadband.
    • Mr_Singleton
    • By Mr_Singleton 28th Aug 19, 6:28 PM
    • 1,570 Posts
    • 2,487 Thanks
    Mr_Singleton
    I think it’s wrong for them to have taken over other ISPs that offered free email and now they won’t stand by that offer
    Originally posted by Elanfan
    If it’s any consolation I’ve been paying a monthly subscription for an email address since November 1993.
    • baza52
    • By baza52 28th Aug 19, 6:42 PM
    • 2,491 Posts
    • 2,717 Thanks
    baza52
    Indeed! But it seems broadband has now become == internet.


    Not that a work back then would have been much better. 128k isdn probably.


    And at 9.6K I hope you mean many years before! I think I started on 28.8 (if you discount the non internet day of bbs's (sure that's not what you mean?)).
    Originally posted by Carrot007
    Every time a new speed modem was released i would upgrade. Had the 9.6, 14.4 28,8 56k v90 then straight over to ADSL. i was one of BTs first customers when an engineer had to come out and do a manual install.
    Windows 3 used to rock lol
    • Takmon
    • By Takmon 29th Aug 19, 10:00 AM
    • 912 Posts
    • 930 Thanks
    Takmon
    Broadband was launched by Telewest as a cable service in the year 2000.
    Originally posted by Elanfan
    No it didnít. Back in the 90s it was all ISDN and dial up - as mentioned above it was after the turn of the millennium that we got snappy Internet.
    Originally posted by mattyprice4004
    The statement was that broadband did not exist in 1998. Well ADSL is a type of broadband and was available to certain customers in the UK as a trial in 1998.
    The technology was also in use in other countries before the UK so it certainly did exist.
    But that's really not relevant to this discussion.

    These offers were made as an incentive to sign up with them I canít swear on the bible that it was a free offer for ever but neither can you make the assertion it wasnít as guess what - you werenít there. Woulda shoulda coulda.
    Originally posted by Elanfan
    Well your the one making the claim that it was offered free for life. As we all know if someone makes a claim something is true then it is for them to prove it when challenged.

    If your unable to prove it then we will have to assume it's not true.

    But we all know you just made that comment to try and justify your position when you yourself know it wasn't the case
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 30th Aug 19, 5:42 PM
    • 1,939 Posts
    • 330 Thanks
    TalkTalk
    Hi All

    Just to clarify with our new mail plus service you only need to register one account to mail plus. You can then create a My Account and link all other addresses too it.

    We have some more info about this on our help page: https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

    Vicky - TalkTalk Social Team.
    ďOfficial Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • DoaM
    • By DoaM 30th Aug 19, 8:26 PM
    • 8,095 Posts
    • 7,932 Thanks
    DoaM
    Did you even read the thread?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • m-holland
    • By m-holland 31st Aug 19, 7:57 PM
    • 33 Posts
    • 19 Thanks
    m-holland
    Did you even read the thread?
    Originally posted by DoaM

    You expect TalkTalk to provide anything that could remotely be classed as useful customer service?
    • NBLondon
    • By NBLondon 20th Sep 19, 10:39 AM
    • 3,079 Posts
    • 15,712 Thanks
    NBLondon
    I haven't had this yet... I had a lineone.net account but haven't touched it in a decade or more. I do still use 2 different tiscali.co.uk addresses but no message so far.
    Originally posted by NBLondon
    Well I finally got the e-mail on 16th Sep to both of my tiscali addresses - telling me I'd have to pay from 1st October. Given that over the last few months; the webmail service availability has fallen off, the spam filters are unreliable and ads are more intrusive... I'm certainly not convinced to pay for their service.

    Spent a couple of hours last night moving all important contacts to my current ISP and have set up a clean gmail for competitions and throwaway stuff.
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • mksysb
    • By mksysb 20th Sep 19, 1:20 PM
    • 113 Posts
    • 74 Thanks
    mksysb
    Well I finally got the e-mail on 16th Sep to both of my tiscali addresses - telling me I'd have to pay from 1st October. Given that over the last few months; the webmail service availability has fallen off, the spam filters are unreliable and ads are more intrusive... I'm certainly not convinced to pay for their service.

    Spent a couple of hours last night moving all important contacts to my current ISP and have set up a clean gmail for competitions and throwaway stuff.
    Originally posted by NBLondon
    You should have done it the other way round, you'll face the same problems next time you want to change your ISP.
    • Takmon
    • By Takmon 20th Sep 19, 1:22 PM
    • 912 Posts
    • 930 Thanks
    Takmon
    Well I finally got the e-mail on 16th Sep to both of my tiscali addresses - telling me I'd have to pay from 1st October. Given that over the last few months; the webmail service availability has fallen off, the spam filters are unreliable and ads are more intrusive... I'm certainly not convinced to pay for their service.

    Spent a couple of hours last night moving all important contacts to my current ISP and have set up a clean gmail for competitions and throwaway stuff.
    Originally posted by NBLondon
    This is where you are making the same mistake again, you need to be using an email service not connected to any ISP as your main email because you will have issues when you switch ISP.

    Just use a Gmail account as your main email.
    • mattyprice4004
    • By mattyprice4004 20th Sep 19, 1:44 PM
    • 4,244 Posts
    • 3,908 Thanks
    mattyprice4004
    All this fuss because a company donít want to keep giving away a service for free?
    Running servers isnít free, tech support isnít free. If you want it, pay for it.

    I used to work for a provider that charged ex customers for email and legit had complaints saying we were Ďruining their lifeí by taking away a free address, itís ridiculous.
    • JCS1
    • By JCS1 22nd Sep 19, 3:03 PM
    • 3,948 Posts
    • 7,955 Thanks
    JCS1
    I also had the email.

    I was with Tiscali, and then moved to Talk Talk. However, they decided to sell off rural contracts to Fleur Telecom, as they couldn't be bothered with them.
    • Innui
    • By Innui 25th Sep 19, 5:10 PM
    • 1 Posts
    • 0 Thanks
    Innui
    They got very annoyed when I contacted them to check to see if it was a scam ? I've got an old tiscali email address, and had their warning email( "It's NOT A scam!" ) . The choice is £50 a year or £5 a month. Based on their appalling Customer Service record, they have to improve their revenues to balance the falling number of Customers.
    • Cobby
    • By Cobby 26th Sep 19, 11:06 AM
    • 8 Posts
    • 1 Thanks
    Cobby
    It seems unlikely that a company would promise to provide free email even if your not a broadband customer of theirs. When and how did they make this promise?
    Originally posted by Takmon
    Well Lineone did.They gave out software on launch in The Sunday Times in1997 which included a free email account.Obviously when Freeserve offered internet for free they even had to offer internet free.Tiscali bought Lineone then TalkTalk bought Tiscali knowing they bought a company offering free emails.Charles Dunstone, Carphone Warehouse(TalkTalk) Chief Exec promised users the service would continue.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

638Posts Today

6,344Users online

Martin's Twitter