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  • FIRST POST
    • star2000
    • By star2000 11th May 19, 10:05 AM
    • 51Posts
    • 33Thanks
    star2000
    My Waitrose coupons change of terms and conditions
    • #1
    • 11th May 19, 10:05 AM
    My Waitrose coupons change of terms and conditions 11th May 19 at 10:05 AM
    Waitrose have done it again and made yet another change to the terms and conditions for the voucher spend for My Waitrose customers. They normally send me a 8 off 40 voucher which I use each month. When I tried to use it yesterday it would not work and I was told that items such as the Waitrose Food magazine and coffee no longer counted towards the total spend. Apparently this changed 10 days ago and all Waitrose customers are meant to have received an email but I have received nothing. There is also no information on their website or in store about this change in policy. This resulted in me having to hold up the queue to go and get more items I did not really need which was embarrassing and put me under pressure. Their customer service department has been totally unhelpful since and just told me to check my junk mail (which I do anyway and still have not received the email) The voucher itself has a number of exceptions printed on the back and does not state the new terms and conditions. I am waiting for a manager to contact me but this is yet another example of how poor Waitrose customer service is becoming and how they are constantly watering down their offers. I know most people have stopped shopping there already but I was still going just to use the voucher and now won't be bothering any more.
Page 1
    • starving artist
    • By starving artist 11th May 19, 11:09 AM
    • 692 Posts
    • 6,535 Thanks
    starving artist
    • #2
    • 11th May 19, 11:09 AM
    • #2
    • 11th May 19, 11:09 AM
    Thanks for posting this - it confirmed my suspicions. I'm really struggling to spend 10 to get the free newspaper these days so often bump up the spend with the Waitrose Food Magazine. Last weekend it didn't give me the paper and I did wonder if it was because it wasn't including the magazine in the spend but didn't realise the coffee might also not be counted. I haven't had any notification from Waitrose either. Guess I'm going to be shopping even less in Waitrose in future.
    • maman
    • By maman 11th May 19, 12:48 PM
    • 20,855 Posts
    • 123,682 Thanks
    maman
    • #3
    • 11th May 19, 12:48 PM
    • #3
    • 11th May 19, 12:48 PM
    My DH has an email (not opened yet) from John Lewis.


    He's a member of a My John Lewis scheme where he gets coffee and cake now and again.


    I wouldn't open his emails but what I noticed from the cover page was that it's an invitation to accept the new Terms and Conditions. To read them you have to click to ' Accept Terms and Conditions'. The email then says that if you do nothing then your membership will be deactivated within 14 days. So you can't read the terms and conditions without accepting them.


    I'm guessing this is part of the same move to worsen customer service.


    Shops like Waitrose and Sainsbury's have always charged more for their goods (often identical to those available more cheaply elsewhere) based on a better customer shopping experience. As this erodes then they will drive away more and more customers. If we can work that out, why can't they???
    • mgns
    • By mgns 12th Jul 19, 10:53 AM
    • 30 Posts
    • 4 Thanks
    mgns
    • #4
    • 12th Jul 19, 10:53 AM
    • #4
    • 12th Jul 19, 10:53 AM
    In light of the above posts, does the price of the (free) newspaper still count towards the 10 spend or has that changed as well?
    • k3lvc
    • By k3lvc 12th Jul 19, 11:33 AM
    • 2,769 Posts
    • 4,522 Thanks
    k3lvc
    • #5
    • 12th Jul 19, 11:33 AM
    • #5
    • 12th Jul 19, 11:33 AM
    I'm guessing this is part of the same move to worsen customer service.
    Originally posted by maman
    'Customer Service' is a very different concept to 'giving stuff away'


    Shops like Waitrose and Sainsbury's have always charged more for their goods (often identical to those available more cheaply elsewhere) based on a better customer shopping experience. As this erodes then they will drive away more and more customers. If we can work that out, why can't they???
    Originally posted by maman
    Because there comes a point where a significant number of transactions become unprofitable and they have to act. Assuming a shop on a Sunday where you spend 10 inc newspaper (2.50) and coffee (2.00) you've given Waitrose 5.50 of your cash. From this 5.50 they're maybe making 1.20 margin on the goods sold and from this are funding your coffee (say 30p) and half the cost of the newspaper (say 1).

    Something in their systems will have shown (through MyWaitrose data) the number of people who are doing this and a decision made on the cost/effect of changing the deal. No loss at all to the more traditional Waitrose shoppers who are spending on higher sums on higher margin (fresh) products


    The next step once handhelds are more widely used could be to target the spend to full value items only i.e. exclude promotional/clearance spend
    • thedogsmum
    • By thedogsmum 13th Jul 19, 6:27 PM
    • 348 Posts
    • 574 Thanks
    thedogsmum
    • #6
    • 13th Jul 19, 6:27 PM
    • #6
    • 13th Jul 19, 6:27 PM
    [QUOTE=mgns;76028458]In light of the above posts, does the price of the (free) newspaper still count towards the 10 spend or has that changed as well?[/QUOTE

    I never knew, or expected, the free coffee andmagazine could be used toward the spend for a free newspaper. Why would/should it?
    • POPPYOSCAR
    • By POPPYOSCAR 13th Jul 19, 6:51 PM
    • 12,957 Posts
    • 28,927 Thanks
    POPPYOSCAR
    • #7
    • 13th Jul 19, 6:51 PM
    • #7
    • 13th Jul 19, 6:51 PM
    Customer service is certainly not what it used to be.

    Last week I was overcharged.

    I noticed when I got home and checked the bill.

    Went back two days later.

    They said they would refund the overcharge "this time" but in future to check the bill before leaving the store.
    • LonesomeWanderer
    • By LonesomeWanderer 19th Aug 19, 10:39 AM
    • 157 Posts
    • 4,385 Thanks
    LonesomeWanderer
    • #8
    • 19th Aug 19, 10:39 AM
    The Waitrose Free Newspaper Offer has changed
    • #8
    • 19th Aug 19, 10:39 AM
    Just a heads up....

    I got caught out yesterday in Waitrose with the free newspaper offer. The Waitrose Food magazine used to be included in the 10 qualifying spend you needed to get the free paper but it seems it isn't anymore. I've had no notice of this from Waitrose and the people at the Welcome desk didn't seem to know about it either - they couldn't even tell me if the coffee and paper were still qualifying items, and all they suggested was that I make sure I spend 10 on other stuff (bit of a training fail there).

    I've just checked the T&Cs on the Waitrose site and there is now a clause to exclude the magazines from qualifying items, but there's no mention of whether the price of the paper and coffee still count toward the 10.

    I understand the need from a business point of view to make sure they're not giving away more than they can afford but the lack of communication about it is pretty appalling.
    • k3lvc
    • By k3lvc 19th Aug 19, 10:47 AM
    • 2,769 Posts
    • 4,522 Thanks
    k3lvc
    • #9
    • 19th Aug 19, 10:47 AM
    • #9
    • 19th Aug 19, 10:47 AM
    Covered here https://forums.moneysavingexpert.com/showthread.php?t=6000516
    • PennyForThem
    • By PennyForThem 19th Aug 19, 2:10 PM
    • 611 Posts
    • 546 Thanks
    PennyForThem
    lol I used to pick up 2 per month Food Mags and wondered why this wasn't 'picked up. Yes, I used to drop both off at work amongst 500 potential readers so that is why didn't feel guilty.

    BUT I did wonder why this was allowed considering it was logged against your Waitrose Loyalty Card.

    Waitrose offer free

    coffee
    newspaper after 10 spend
    Food mag
    Health mag
    Drinks Mag
    Lottery
    weekly newspaper re Waitrose

    Think that is a great deal
    • LonesomeWanderer
    • By LonesomeWanderer 19th Aug 19, 2:18 PM
    • 157 Posts
    • 4,385 Thanks
    LonesomeWanderer
    All the supermarkets are struggling a bit at the moment so I wouldn't be surprised if they make the coffee more limited soon. I still think that they could communicate the changes better though (if only to their own staff!)
    • Denb
    • By Denb 12th Sep 19, 12:57 PM
    • 1 Posts
    • 0 Thanks
    Denb
    I too didn’t know about changes to magazines not counting towards my threshold spend. I have never received any emails about it either.
    Also shopped at Waitrose last week and thought I’d spent enough to use my coupon and found out that the qualifying spend is now calculated after any offers have been taken off.
    Didn’t know this had changed either.
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