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  • FIRST POST
    • Lily1
    • By Lily1 14th Dec 17, 9:23 AM
    • 187Posts
    • 65Thanks
    Lily1
    Beware Just Fashion Now
    • #1
    • 14th Dec 17, 9:23 AM
    Beware Just Fashion Now 14th Dec 17 at 9:23 AM
    After seeing this American firm advertising in national newspapers I ordered a very cheap coat. It arrived a couple of weeks later and proved to be very cheap quality so I decided to return it the same day. The returns have to go back to China, which rang alarm bells but when I checked I would still get £10 back after taking off the £8 postage costs. A few days later at 3 in the morning I had two calls from China saying my parcel had been received.
    So I waited and waited for the refund, several polite emails later they are now saying it was not received. I am going to send proof of postage and a screen shot of the Chinese numbers.
    Just thought I'd let everyone know that this company may not be one worth dealing with.
Page 1
    • Roxanne Ford
    • By Roxanne Ford 17th Mar 18, 8:09 PM
    • 1 Posts
    • 0 Thanks
    Roxanne Ford
    • #2
    • 17th Mar 18, 8:09 PM
    • #2
    • 17th Mar 18, 8:09 PM
    Thanks for this post, I've had a lot of problems with just fashion now, do you know how to make a formal complaint to them?
    • DCFC79
    • By DCFC79 18th Mar 18, 10:45 AM
    • 35,275 Posts
    • 22,259 Thanks
    DCFC79
    • #3
    • 18th Mar 18, 10:45 AM
    • #3
    • 18th Mar 18, 10:45 AM
    Thanks for this post, I've had a lot of problems with just fashion now, do you know how to make a formal complaint to them?
    Originally posted by Roxanne Ford
    What are the problems you have had ?

    Its not a website I would use.
    • ethanscott
    • By ethanscott 19th Apr 18, 10:03 AM
    • 4 Posts
    • 0 Thanks
    ethanscott
    • #4
    • 19th Apr 18, 10:03 AM
    • #4
    • 19th Apr 18, 10:03 AM
    OHH DAMN
    I wish I saw this post a week back.
    I faced this problem and was about to create a new thread
    I know its not a lot of money or something but it still is something.
    Anyways, whats done is done
    • Lily1
    • By Lily1 27th Apr 18, 5:10 PM
    • 187 Posts
    • 65 Thanks
    Lily1
    • #5
    • 27th Apr 18, 5:10 PM
    • #5
    • 27th Apr 18, 5:10 PM
    It took over three months but i got my money back. I did bombard them with emails though, also posted reviews on other sites.
    • Nickyh11
    • By Nickyh11 20th Jan 19, 10:13 PM
    • 3 Posts
    • 3 Thanks
    Nickyh11
    • #6
    • 20th Jan 19, 10:13 PM
    New website looks like Justfashionnow so beware
    • #6
    • 20th Jan 19, 10:13 PM
    Looks like the Justfashionnow website is selling under another name. I’ve just looked at a site called nananova.com - they advertise on Etsy. I noticed the same cheap shoddy dress I was tricked into buying from the Justfashion website, is on the nananova website. Please be aware that they are possibly creating new websites as their old one has had such bad publicity from other annoyed buyers who have been ripped off by them.
    • deannatrois
    • By deannatrois 21st Jan 19, 5:56 AM
    • 6,411 Posts
    • 9,072 Thanks
    deannatrois
    • #7
    • 21st Jan 19, 5:56 AM
    • #7
    • 21st Jan 19, 5:56 AM
    But, you pay £18 for a coat, its from China, erm I'm sorry but what do you expect other than bad quality? Its just not possible to pay £18, include postage and supply something that is good quality?
    • Pollycat
    • By Pollycat 21st Jan 19, 7:38 AM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    • #8
    • 21st Jan 19, 7:38 AM
    • #8
    • 21st Jan 19, 7:38 AM
    But, you pay £18 for a coat, its from China, erm I'm sorry but what do you expect other than bad quality? Its just not possible to pay £18, include postage and supply something that is good quality?
    Originally posted by deannatrois
    The post you're replying to is over a year old.
    • PetePeterson
    • By PetePeterson 12th Apr 19, 5:04 PM
    • 2 Posts
    • 1 Thanks
    PetePeterson
    • #9
    • 12th Apr 19, 5:04 PM
    Shouldn't matter how much something cost
    • #9
    • 12th Apr 19, 5:04 PM
    It doesn't make any difference how old the post was. It still comes up on google search, so why bother to take the time just to whine on about age of original post?
    It shouldn't matter how much something cost. They should still give what they promise.
    Everybody knows expensive brand names get their products cheaply made in countries such as China, and then increase the prices than they originally cost to the company.
    • Pollycat
    • By Pollycat 12th Apr 19, 5:19 PM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    It doesn't make any difference how old the post was. It still comes up on google search, so why bother to take the time just to whine on about age of original post?
    It shouldn't matter how much something cost. They should still give what they promise.
    Everybody knows expensive brand names get their products cheaply made in countries such as China, and then increase the prices than they originally cost to the company.
    Originally posted by PetePeterson
    Please explain where I "whined" in the post below:
    The post you're replying to is over a year old.
    Originally posted by Pollycat
    I was simply pointing out that the post above mine was replying to an old post.
    It may have been as a result of someone posting which brought the thread to the top of the board and then that post was deleted.
    Most posters appreciate being told they're replying to a necropost as it's often a waste of time.
    No "whining" in there at all.

    And I made no comment at all on the item purchased or the price paid.
    Last edited by Pollycat; 13-04-2019 at 7:57 AM.
    • hollydays
    • By hollydays 12th Apr 19, 11:31 PM
    • 17,772 Posts
    • 13,895 Thanks
    hollydays
    It doesn't make any difference how old the post was. It still comes up on google search, so why bother to take the time just to whine on about age of original post?
    It shouldn't matter how much something cost. They should still give what they promise.
    Everybody knows expensive brand names get their products cheaply made in countries such as China, and then increase the prices than they originally cost to the company.
    Originally posted by PetePeterson
    Welcome to the forum
    It's good to suddenly see such a lot of new posters.
    Please try not to use words like " whine" though
    Hope to see you back with some positive content
    • Pollycat
    • By Pollycat 13th Apr 19, 8:08 AM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    It doesn't make any difference how old the post was. It still comes up on google search, so why bother to take the time just to whine on about age of original post?
    It shouldn't matter how much something cost. They should still give what they promise.
    Everybody knows expensive brand names get their products cheaply made in countries such as China, and then increase the prices than they originally cost to the company.
    Originally posted by PetePeterson
    I think you're talking about apples and elephants here.

    The OP bought a coat - to quote her:
    After seeing this American firm advertising in national newspapers I ordered a very cheap coat.
    Originally posted by Lily1
    The OP was aware that the price was cheap.
    I'm making no comment on the price of the coat, that was entirely the OP's choice.

    If I purchased a coat from an expensive brand and it was manufactured in one of the 'cheap labour' countries, regardless of the cost of making that coat to the brand, I would expect the quality associated with the brand.
    I'm not talking about rubbishy, faddy brands here.
    I'm talking about quality brands.

    I would expect a company to "then increase the prices than they originally cost to the company" when retailing them to the public.
    Otherwise they'd go out of business pretty quickly by selling goods at cost price or cheaper - which would be bonkers business practice.
    • Nickyh11
    • By Nickyh11 14th Apr 19, 6:25 PM
    • 3 Posts
    • 3 Thanks
    Nickyh11
    Shouldn’t matter how much something costs
    Surely the most important thing is that more people are seeing the post & will hopefully learn to avoid these scam companies like a Justfashion. Google them & you can see so many warnings from customers who have been scammed (me included). I don’t care if the post is an old one, I just want people to be saved the disappointment of receiving rubbish items & no chance of getting their money back. So, stop complaining of people whining & spread the word about these scam sites earning millions for their heartless bosses.
    Last edited by Nickyh11; 14-04-2019 at 6:26 PM. Reason: Spelling
    • Pollycat
    • By Pollycat 15th Apr 19, 8:58 AM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    Surely the most important thing is that more people are seeing the post & will hopefully learn to avoid these scam companies like a Justfashion. Google them & you can see so many warnings from customers who have been scammed (me included). I don’t care if the post is an old one, I just want people to be saved the disappointment of receiving rubbish items & no chance of getting their money back. So, stop complaining of people whining & spread the word about these scam sites earning millions for their heartless bosses.
    Originally posted by Nickyh11
    But the majority of people don't Google before they buy.
    They only do so after they've got a problem.

    Read the replies.
    All the people who've used this company posted on here after placing an order.

    I'm all for spreading "the word about these scam sites" but it won't work until people stop and think before placing an order.
    It's your money and you need to look after it.

    FTR, I didn't complain about people whining.
    I was accused of whining.
    • hollydays
    • By hollydays 15th Apr 19, 10:38 AM
    • 17,772 Posts
    • 13,895 Thanks
    hollydays
    Surely the most important thing is that more people are seeing the post & will hopefully learn to avoid these scam companies like a Justfashion. Google them & you can see so many warnings from customers who have been scammed (me included). I don’t care if the post is an old one, I just want people to be saved the disappointment of receiving rubbish items & no chance of getting their money back. So, stop complaining of people whining & spread the word about these scam sites earning millions for their heartless bosses.
    Originally posted by Nickyh11
    There's not a lot of hope for you when you haven't read the more recent posts correctly...
    • Nickyh11
    • By Nickyh11 18th Apr 19, 2:31 PM
    • 3 Posts
    • 3 Thanks
    Nickyh11
    Shouldn’t matter how much things cost
    Harsh words. So, you don’t agree with warning others in the hope that at least 1 person will take heed, and therefore nobody should ever report back on their bad purchases. Hopefully some people will learn from the experiences of other people’s misfortunes.
    I had hoped that my post might help rather than elicit snide comments from someone like you.
    • Pollycat
    • By Pollycat 18th Apr 19, 3:03 PM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    Harsh words. So, you don’t agree with warning others in the hope that at least 1 person will take heed, and therefore nobody should ever report back on their bad purchases. Hopefully some people will learn from the experiences of other people’s misfortunes.
    I had hoped that my post might help rather than elicit snide comments from someone like you.
    Originally posted by Nickyh11
    Nickyh11
    You and PetePeterson seem to be making the same point that "it doesn't matter how much things cost" in the title of your posts.
    FTR, I've never said it does matter how much things cost.

    I haven't said I don't agree with warning others in the hope that at least 1 person will take heed.
    As I've posted previously,

    I'm all for spreading "the word about these scam sites" but it won't work until people stop and think before placing an order.
    Originally posted by Pollycat
    And it really won't work until that happens.

    I have no belief that people will take any notice whatsoever as evidenced by the number of posters (3 including yourself) who only found this thread after they'd made a purchase. (horse and stable door).
    If there were posts from people saying 'thanks for warning me before I wasted my money' I'd think differently.

    I too hope that some people will learn from the experiences of other people’s misfortunes - but I'm not holding my breath.

    Maybe keeping this thread alive may help.
    But only if people check before they purchase.
    • Shaydaz
    • By Shaydaz 7th Jun 19, 9:27 PM
    • 1 Posts
    • 1 Thanks
    Shaydaz
    Do Not Order From Here, You WILL Regret it!
    Shoddy merchandise and non-existent customer service. Contacted them 14 different times and it was like they were all "auto reply" messages! Never gave me an "actual" answer about anything! They are in China and any return has to be sent to China. Oh but wait, they don't "want" you to return the items they want you to "keep" them and “only” give you a 15% refund??? All their merchandise is cheap, smells bad and none of their merchandise is “as described”, plus, the crappy customer service. Stay Away!
    • Anna G8
    • By Anna G8 12th Jun 19, 7:03 PM
    • 1 Posts
    • 1 Thanks
    Anna G8
    You can't trust this company
    I ordered a dress in the size JustFashionNow suggested for a size 10. When it arrived it was gigantic - unwearable - you could get me and someone else in there. I asked to return it .... then the fun began. They said I would have to return it to China - but warned that this would be an expensive and lengthy process. They suggested an alternative - in return for not returning it, they would give me a 15% discount or 20% off a future order. The dress was £25.70 and so the refund would have been £3.85. They suggested I used this to get 'the cloth' altered. Who can get a dress altered for £3.85? I have spent a couple of weeks of telling them how unsatisfactory this is & trying to come to some sort of reasonable solution with them but they are not interested. They don't care that the dress is gigantic and is not the size they said it was, they don't care that it is a hugely expensive and lengthy process and they don't care that I am totally dissatisfied with their service. They don't respond to any of these issues - all they say is 'return' the dress. In the end they have offered me 20% refund (£5.14). As I don't have the time to keep on going with this I have accepted it. But I feel totally ripped off and totally dissatisfied with this appalling company. I could have just put the money in the bin and cut out the middle man.
    • Pollycat
    • By Pollycat 13th Jun 19, 8:11 AM
    • 23,877 Posts
    • 64,279 Thanks
    Pollycat
    Welcome to the 2 new members who unfortunately bought from this company before checking them out.

    Here's what MSE say about buying on-line:
    Google for feedback. The internet's a powerful way to hunt out other consumers' experiences. Easiest of all, do a quick Google search for the company name next to the word 'complaints', eg, "Delboy Ltd complaints" and look for trends and feedback.
    https://www.moneysavingexpert.com/shopping/cheap-online-shopping-shopbots/?_ga=2.67067628.313488242.1553590177-423494737.1487771712#needtoknow-30


    Here's more MSE advice about buying from China:
    https://www.moneysavingexpert.com/shopping/buy-from-china-aliexpress/

    And of course, there's lots of advice on all sorts of things now you've found the website.
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