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  • FIRST POST
    Rosie Flowers
    DVLA Medical Terrible Service Very Slow
    • #1
    • 13th Jan 14, 7:47 PM
    DVLA Medical Terrible Service Very Slow 13th Jan 14 at 7:47 PM
    Sorry but I also posted this in the Motoring section. I didn't realise this area existed and this may be more relevant here:

    I was a driver until some health problems and then when I notified the DVLA my licence was revoked. I decided to reapply for my licence. It seems to be taking an exceptionally long time given that the revoking was a very quick process in which I was ordered by the DVLA to act immediately under the threats of a 1,000 fine!

    The DVLA have had medical notes back from my medical people but sent a letter saying it will now take up to 12 weeks which seems a long time.

    I am interested to know if anyone else is in this situation or if I am some kind of "special case" that is taking a long time. It seems a very lengthy process for what really seems to be quite a simple box ticking and form filling exercise.

    Last edited by Rosie Flowers; 15-01-2014 at 1:51 PM.
Page 2
    • kenbury
    • By kenbury 16th Sep 14, 1:08 PM
    • 58 Posts
    • 19 Thanks
    kenbury
    I came across this thread while searching for infomation re. the incredibly slow DVLA system. My father is waiting for a decision regarding his licence. We sent off the Driving Assessment and they have the medical report and after weeks and weeks have now received a letter saying it may take up to 9 weeks more!!! Very frustrating.
  • keail
    Was told it is currently 8 weeks before it is even assessed, then medical info is sought if needed. It is a good idea to have already seen your GP etc and then give the DVLA a fax number and contact at your GP's for them to send their forms to. This will hopefully speed it up a bit.
  • janice tipping
    Sorry but I also posted this in the Motoring section. I didn't realise this area existed and this may be more relevant here:

    I was a driver until some health problems and then when I notified the DVLA my licence was revoked. I decided to reapply for my licence. It seems to be taking an exceptionally long time given that the revoking was a very quick process in which I was ordered by the DVLA to act immediately under the threats of a 1,000 fine!

    The DVLA have had medical notes back from my medical people but sent a letter saying it will now take up to 12 weeks which seems a long time.

    I am interested to know if anyone else is in this situation or if I am some kind of "special case" that is taking a long time. It seems a very lengthy process for what really seems to be quite a simple box ticking and form filling exercise.

    Originally posted by Rosie Flowers

    Yes I am in the same situation. I sent form to DVLA applying for licence to reinstated in mid August. My GP finally received form in mid October and completed and sent it back straightaway. I have still heard nothing. When I contacted them last week (beginning December) they said it was with medical people and in a queue that was always dealt with in date order. They could not tell me how long it will take. It feels like discrimination. Of course you have to pay the fee up front and they cash it. They don't need us but we need them. So we are captive clients.
    • only_mee
    • By only_mee 15th Dec 14, 9:50 AM
    • 2,302 Posts
    • 2,518 Thanks
    only_mee
    I can't believe it was nearly a year (22nd) that i got the letter saying i had to stop driving...wow!!!

    They do take time mine was from 22 Dec 2013 to mid March 2014.
    • MARKZ123
    • By MARKZ123 15th Dec 14, 10:56 AM
    • 511 Posts
    • 8,530 Thanks
    MARKZ123
    I voluntarily surrendered my licence due to epilepsy because i was told by consultant to stop driving until i had been fit free for a year...i reapplied for my licence 3 months before this deadline...on the day my year was up i rang the dvla and they said as long as i had surrendered my licence voluntarily and i was fit free than i could drive as there was a section in law that permits it...even though i was legally alowed to drive i didnt get my documents back for yet another 4 months...
    BEST EVER WINS
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    • outtawork
    • By outtawork 15th Dec 14, 5:22 PM
    • 204 Posts
    • 315 Thanks
    outtawork
    what happens if you never intend on driving again, do you still have to surrender your licence to the DVLA
    • Safetyone
    • By Safetyone 15th Dec 14, 6:00 PM
    • 58 Posts
    • 47 Thanks
    Safetyone
    The DVLA is one of the worst government departments to deal with,each and every time I ring I am told something different from the last conversation.In the last 5 year they have made 25 million pounds from selling private number plates past along with the sale of other information.
    The current CEO should be ashamed of himself for the way the DVLA is run he is stealing a living
    • dipsy
    • By dipsy 17th Dec 14, 10:45 AM
    • 3,039 Posts
    • 9,711 Thanks
    dipsy
    I have a question, I had a unexplained "event" in May 2014, nothing since, reported to my GP who referred me to neurology who eventually saw me in Oct 2014, this doctor said in his opinion I had epilepsy. I have since seen my Specialist (Neurology - as I had previously had a brain injury), he wants to do an MRI to ensure that nothing else is going on and he thinks it is just my brain recovering. I am not driving since I was informed of the suspicion of epilepsy in October, my specialist suggested I just wait for further tests and not to drive but wait till the outcome before informing DVLA that I had a funny episode in May 2014.

    I know when I had my head injury in May 2013, I informed them in July 2013 and in March 2014 they wrote to say I could keep my licence they never asked for it back at all.

    can you be fined for having the licence even if you are not driving?

    thanks
    2007 1749
    2008 291.99
    2009 JanMasscara 7.00 Feb megcabot books x 2 20 XFactor tkts x 2 58.00 (couldn't go though as they only phoned on day :-( ) foundation 7.99
    total so far for 09 92.99
    • only_mee
    • By only_mee 17th Dec 14, 12:03 PM
    • 2,302 Posts
    • 2,518 Thanks
    only_mee

    I know when I had my head injury in May 2013, I informed them in July 2013 and in March 2014 they wrote to say I could keep my licence they never asked for it back at all.

    can you be fined for having the licence even if you are not driving?

    thanks
    Originally posted by dipsy
    Wouldn't have said so, seeing they never asked for it back i had to surrender mine.
    • dipsy
    • By dipsy 17th Dec 14, 12:38 PM
    • 3,039 Posts
    • 9,711 Thanks
    dipsy
    Wouldn't have said so, seeing they never asked for it back i had to surrender mine.
    Originally posted by only_mee
    did they write to you to tell you to surrender it after you had informed them of your being told of your illness? or did you just send it off to them?

    if you surrender it (vol or enforced), do you have to pay to have it reissued when the time is right?

    thanks
    2007 1749
    2008 291.99
    2009 JanMasscara 7.00 Feb megcabot books x 2 20 XFactor tkts x 2 58.00 (couldn't go though as they only phoned on day :-( ) foundation 7.99
    total so far for 09 92.99
    • only_mee
    • By only_mee 17th Dec 14, 1:03 PM
    • 2,302 Posts
    • 2,518 Thanks
    only_mee
    Yeah not allowed to drive send the license back. When i re-applied, they returned the cheque, and gave me the new style credit card one, i still had my paper license, from before the the style credit card.
    • Savvy_Sue
    • By Savvy_Sue 17th Dec 14, 11:32 PM
    • 40,152 Posts
    • 37,555 Thanks
    Savvy_Sue
    Yeah not allowed to drive send the license back.
    Originally posted by only_mee
    You can be not allowed to drive without having to surrender your licence: after my particular brain surgery I wasn't allowed to drive for a set period, but I was not required to surrender my licence.

    So as long as you're not driving when you shouldn't, that's not a problem.

    However, if you are required to surrender your licence, then I think you are supposed to send it back. Who enforces that I'm not sure but in some situations they will review whether or not you should still be driving, and if they ask for it back then they would enforce that. FIL has to renew his licence each year and each time they check with his various specialists.
    Still knitting!
    Completed: TWO adult cardigans, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees, 2 sets of handwarmers, 1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 3 balaclavas, multiple hats and poppies, 3 peony flowers, 4 butterflies ...
    Current projects: pink balaclava (for myself), seaman's hat, about to start another cardigan!
    • faddy
    • By faddy 20th Dec 14, 1:56 PM
    • 507 Posts
    • 57 Thanks
    faddy
    You can be not allowed to drive without having to surrender your licence.
    Originally posted by Savvy_Sue
    That's what I thought too, but halfway down this page on gov.uk it says "You must surrender your licence to DVLA if your doctor tells you to stop driving because of your medical condition"
    • Savvy_Sue
    • By Savvy_Sue 21st Dec 14, 12:27 AM
    • 40,152 Posts
    • 37,555 Thanks
    Savvy_Sue
    That's what I thought too, but halfway down this page on gov.uk it says "You must surrender your licence to DVLA if your doctor tells you to stop driving because of your medical condition"
    Originally posted by faddy
    Well, it's all a long time ago, but mine was post surgery - and there are a number of surgeries which require you to refrain from driving! I guess that's a bit different to a 'medical condition'.

    I can't remember all the details, but there was a set period following my particular brain surgery when I was definitely not allowed to drive, just as you can't after a caesarean section. And when I'd catastrophically broken my shoulder, the chap at the fracture clinic did check I wasn't driving.
    Still knitting!
    Completed: TWO adult cardigans, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees, 2 sets of handwarmers, 1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 3 balaclavas, multiple hats and poppies, 3 peony flowers, 4 butterflies ...
    Current projects: pink balaclava (for myself), seaman's hat, about to start another cardigan!
    • Safetyone
    • By Safetyone 21st Dec 14, 10:45 PM
    • 58 Posts
    • 47 Thanks
    Safetyone
    I received notification on the 24th November 14 informing me that my driving entitlement had been taken away on medical grounds.....For the next 3 week I bombarded the DVLA with e-mails and phone calls ,Even made complaint to the CEO ...Guess what I got on the 20.12.14 a brand new shiney driving licence ....Happy day`s
    Moral of the story is keep on at them and keep on some more it worked for me
    • dipsy
    • By dipsy 22nd Dec 14, 2:01 PM
    • 3,039 Posts
    • 9,711 Thanks
    dipsy
    can you inbox me the email address you used, just incase :-) thanks x
    2007 1749
    2008 291.99
    2009 JanMasscara 7.00 Feb megcabot books x 2 20 XFactor tkts x 2 58.00 (couldn't go though as they only phoned on day :-( ) foundation 7.99
    total so far for 09 92.99
    • jack_pott
    • By jack_pott 22nd Dec 14, 2:28 PM
    • 4,765 Posts
    • 6,185 Thanks
    jack_pott
    The DVLA sent me a letter saying "thankyou for informing us that you're no longer fit to drive", (I hadn't), and to return my licence in the envelope provided: "it's now illegal for you to drive".

    As soon as hey had my licence they insisted that I had not been prohibited from driving, that my licence to drive was still valid, and that returning my licence had been optional not compulsory. They still refused to give it back in the interim whilst they spent the next four months deciding on my fitness to drive though, they also refused to confirm in writing what they were telling me on the phone.

    If you read most of their information it's deliberately ambiguous so that they can have their cake and eat it: if you quit driving it's your own choice not theirs, but if you don't quit you're the one liable for prosecution.
    Last edited by jack_pott; 22-12-2014 at 2:32 PM.
  • Karla96
    Dvla medical terrible and unhelpful
    Help me speed this process up!
    My provisional license was provoked! As I missed ONE letter during the eye sight test (reading the number plate) before my practical drivers test.
    2 weeks later I got a letter stating that I have no driving entitlement, and that I would need to re apply for a license. This was not explained to me by the examiner, so I had managed to book another test which I had to cancel.
    On the same day of me failing the eyesight test I went and got new glass which came within a week, I got the forms and reapplied for my license within the same week showing prof of my visual eyesight result from specsavers. I waited 5 weeks constantly phoning to ask questions, and then I received a letter saying i had to take another eye sight test, making it seem like specsavers wasn't good enough. They said it would take up to 6 weeks to fit me in for the test, so I decided to phone my local test centre and the manager of Croydon driving centre fitted me in with 3 days notice!
    Obviously I passed and he said he would have the information over to dvla within 15minutes, it's nearly been a week and so I phoned dvla and now I have to wait up to 9 weeks for them to say my licence is back.
    But the thing is they never took my license or counterpart, so all they have to do is change my driving status online.
    I have waited nearly 3 months yet I acted so quickly to sort out my glass and my form. These people are meant to be working for us not against us!! What can I do?
    • JenBeau
    • By JenBeau 23rd Oct 15, 8:14 PM
    • 1 Posts
    • 0 Thanks
    JenBeau
    Hi. This hasn't changed so the DVLA obviously hasn't caught up on its backlog.
    I applied nearly 2 months ago as the DVLA advised me to, and they did nothing with my application until last week.
    I have just been told it will take another 11 weeks to process. This effectively means my licence has been taken off me, not for the normal 12 months, but for a ridiculous 15 months!
    I didn't understand a comment another user made - I voluntarily surrendered my licence by informing the DVLA of a medical issue, they revoked my licence for 12 months. But no I can not drive whilst investigations are made.
    It is incredibly frustrating as I know they have all the medical information from my consultant saying I am fine to drive and this extra 3 month delay is simply DVLA administrative problems! Why are disabled people being penalised for being good drivers and reporting medical conditions like they are supposed to? It's ridiculous.
    • B1ccg82
    • By B1ccg82 7th Dec 15, 10:52 AM
    • 2 Posts
    • 0 Thanks
    B1ccg82
    Diabetic
    I was diagnosed with type 1 diabetes on the 2nd Feb this year. I contacted the dvla to inform they promptly revoked my group 2 category d bus licence and told me I had to reapply for it after 3 months. It's now 11 months later. My blood sugars are fine, I do not suffer from hypos normally and if I do I am fully aware and self treat. I have a gp's letter to say I am fit to drive, a consultants letter to say I am fit to drive and I have also passed 2 dvla independent medicals. Still no licence...... They have to be the most frustrating organisation in the world to deal with. The most frustrating thing for me is that Everytime you letter them letters or paperwork it takes 2-3 weeks to scan it into their computer system. What are they using? Commodore Amiga's?
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