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  • FIRST POST
    Villan33
    Paysafecard stole my money!
    • #1
    • 15th May 13, 9:19 PM
    Paysafecard stole my money! 15th May 13 at 9:19 PM
    Hi guys, Ive just joined this forum because I do not know who to turn to. Apologies if this is in the wrong thread but here is my story:

    Last saturday evening (11/05/13) at approx 10.11pm I purchased a paysafecard voucher for 100 from a local shop. Within 10-15 mins I was at home on my PC trying to credit an online poker site with the voucher. When I typed in the code, it said it was 'Invalid', I tried again and the same thing happened. So, i phoned up the helpline on the voucher and explained what happened. The woman on the end off the phone asked me for the SNR number and when I gave it to her she said it was locked and it would be forwarded to the technical department. She advised me to send a copy of the voucher via e-mail to support which I did and she told me it wasnt going to be until Monday when techinal support are working. Obviously Im really angry I have to wait but there is nothing she said she can do.
    Monday came and numerous phone calls and e-mails later still no joy. Tuesday, I finally get an e-mail saying my paysafecard was blocked due to fraud, for security reasons. they went on by saying all we can offer is a refund. They asked me to provide all details inc bank details, send them photo I.D and confirm my address etc etc which I did. Today (Wednesday), I receive another e-mail. Here it is :

    Dear Customer,

    many thanks for your enquiry!

    We regret to inform you that your paysafecard was only sold once. We regret that you have become a victim of internet fraud. We strongly recommend that you never reveal your paysafecard pin code to a third party as we cannot be held responsible for any misuse.

    Please be sure to report this incident to the police. We will provide the police with any needed information as soon as we are contacted in regards to the incident.

    We are available to the criminal investigation department for information at the following email address:
    .

    We hope this information has been helpful to you.

    Kind Regards,


    Your paysafecard team

    So basically what there saying is it was MY fault and there is nothing they can do. I mean WTF. I am absolutely livid. I tried to use my voucher within 15 mins of me buying it, it doesnt work and its my fault?

    Please, I do not know what to do now. I cant even speak to technical support direct, in fact, when you phone the helpline, they cannot even speak to technical support, so where does that leave me? They've stolen 100 off me. Any advice would be grateful. TIA
Page 1
    • Jeff Bridges hair
    • By Jeff Bridges hair 15th May 13, 10:48 PM
    • 5,952 Posts
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    Jeff Bridges hair
    • #2
    • 15th May 13, 10:48 PM
    • #2
    • 15th May 13, 10:48 PM
    First of all I would do a full scan of your computer using Malwarebytes and your resident AV software.

    Then get in touch with the police as they have said and go down that route. Im not sure there is much they can do themselves apart from co-operate with the police and show them everything, I.E when it was bought adn what IP address it was tried to be used from as that should be different from yours.
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
    • wealdroam
    • By wealdroam 15th May 13, 10:53 PM
    • 18,662 Posts
    • 15,598 Thanks
    wealdroam
    • #3
    • 15th May 13, 10:53 PM
    • #3
    • 15th May 13, 10:53 PM
    You appear not to have spoken to the shop where you bought the card from.

    I know nothing about Paysafecard, but could it be that the card had already been used when sold to you?
  • Villan33
    • #4
    • 15th May 13, 10:56 PM
    • #4
    • 15th May 13, 10:56 PM
    Ok, so I get in touch with the police and explain everything to them. What can they do? Are they gonna re-imburse my money?. Why cant paysafecard tell me when the code was used? Im sorry if Im coming across abrupt but Im so angry right now. I entered code withing 15 mins of me buying it and it never worked. How the hell can that be? I cannot even speak to technical support, its so frustrating. I just cannot see how getting the police involved is gonna get me back my money!
  • Villan33
    • #5
    • 15th May 13, 10:59 PM
    • #5
    • 15th May 13, 10:59 PM
    You appear not to have spoken to the shop where you bought the card from.

    I know nothing about Paysafecard, but could it be that the card had already been used when sold to you?
    Originally posted by wealdroam
    I have spoken to the shop and they assure me they have done nothing wrong. If the card had already been used when sold to me, surely technical support could see this and realise Its not my fault. Ive sent them a scanned copy of it. Its got the date, time, everything. If its been used prior to me buying it, they shoudl re-imburse me
    • wealdroam
    • By wealdroam 15th May 13, 11:00 PM
    • 18,662 Posts
    • 15,598 Thanks
    wealdroam
    • #6
    • 15th May 13, 11:00 PM
    • #6
    • 15th May 13, 11:00 PM
    Im sorry if Im coming across abrupt but Im so angry right now.
    Originally posted by Villan33
    Yes you are coming across a bit abrupt, and you will probably find that people will be less inclined to help you if it continues.


    I just cannot see how getting the police involved is gonna get me back my money!
    Originally posted by Villan33
    Hopefully they will try to solve the alleged crime, and thus retrieve your money from the criminal.
  • Villan33
    • #7
    • 15th May 13, 11:15 PM
    • #7
    • 15th May 13, 11:15 PM
    Hopefully they will try to solve the alleged crime, and thus retrieve your money from the criminal.
    Originally posted by wealdroam
    I cant speak to technical support. Ive sent them e-mails asking when it was supposedly used with no reply. If I contact the police, Im wondering how they are going to investigate when paysafecards's technical support doesnt help me. Paysafe have told me nothing but basically in a nutshell that it is my fault, even though Ive simply bought one of their vouchers and tried to use it. They are called paysafe, I mean that itself is a joke. If its fraudulent, thats not my problem, thats the companys problem, they should re-imburse me and 'they' should seek the amount from the criminal.
    • kizkiz
    • By kizkiz 15th May 13, 11:18 PM
    • 1,244 Posts
    • 10,275 Thanks
    kizkiz
    • #8
    • 15th May 13, 11:18 PM
    • #8
    • 15th May 13, 11:18 PM
    I'm with the op here. where's the fraud?
    1. op buys card.
    2. op tries to use card
    3. op phones tech support who say it is locked
    4. tech support say op is victim of fraud

    Lots of missing info here.
    Are they saying that the card has been used? If so, when?
    If that's the case, then you don't go to the police, you report to action fraud
    http://www.actionfraud.police.uk/
    • kizkiz
    • By kizkiz 15th May 13, 11:22 PM
    • 1,244 Posts
    • 10,275 Thanks
    kizkiz
    • #9
    • 15th May 13, 11:22 PM
    • #9
    • 15th May 13, 11:22 PM
    same thing happened to this guy today
    http://www.reviewcentre.com/Online-Payment-Systems/Pay-Safe-Card-www-paysafecard-com-uk-review_2035035

    Reviews all mention atrocious customer service
    • wealdroam
    • By wealdroam 15th May 13, 11:22 PM
    • 18,662 Posts
    • 15,598 Thanks
    wealdroam
    You may not be able to speak to technical support, but PSC have already told you they will co-operate with the police.

    For all you and I know, PSC may already have good evidence just waiting to pass to the police.

    As you have already been advised, both by PSC and on this forum, inform the police.
    Last edited by wealdroam; 16-05-2013 at 12:06 AM.
  • Villan33
    Exactly kizkiz ty. This is my point, they havent told me anything. getting an e-mail out of them is like getting blood out of a stone. They cant just say Im a victim of internet fraud, phone the police. They have to tell me what has happened, but they are not. How can they possibly get away with this. They could do this to anyone.
  • Slowhand
    Your contract is with the local shop you bought it from. You need to contact the police and take it from there. For all paysafe know you could have given the card to a mate two minutes after buying it. can you prove when you bought and when you tried to use it?
  • Villan33
    Your contract is with the local shop you bought it from. You need to contact the police and take it from there. For all paysafe know you could have given the card to a mate two minutes after buying it. can you prove when you bought and when you tried to use it?
    Originally posted by Slowhand
    Paysafe wont tell me when the card was supposedly used, this information is key and yet they arent giving me it. As for proving where I bought it, Its states on the voucher where and when it was bought.
  • Slowhand
    Report it to the police and let them investigate it with paysafe, the shop and you. You are getting nowhere with it, so try another avenue.
    • Jeff Bridges hair
    • By Jeff Bridges hair 15th May 13, 11:56 PM
    • 5,952 Posts
    • 7,233 Thanks
    Jeff Bridges hair
    Paysafe wont tell me when the card was supposedly used, this information is key and yet they arent giving me it. As for proving where I bought it, Its states on the voucher where and when it was bought.
    Originally posted by Villan33
    They will not tell you where it was used because you are being angry to us and therefore angry to them first and foremost.

    Also it would breach the data protection act IIRC which is why they are telling you to go to the police.

    Which any sane person would have done by now rather than ranting at a forum of people who are trying to help them.

    Why, we dont know anymore. But yet we still do. .Even for the angry rude people who appear not to listen
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
  • Villan33
    They will not tell you where it was used because you are being angry to us and therefore angry to them first and foremost.

    Also it would breach the data protection act IIRC which is why they are telling you to go to the police.

    Which any sane person would have done by now rather than ranting at a forum of people who are trying to help them.

    Why, we dont know anymore. But yet we still do. .Even for the angry rude people who appear not to listen
    Originally posted by Jeff Bridges hair
    Rude? How am I being rude? Im answering your questions. I might be frustrated, but no way am I being rude to you guys. Look, I appreciate you taking your time to help me but jesus christ, to say Im being rude is a joke.
    • Jeff Bridges hair
    • By Jeff Bridges hair 16th May 13, 12:09 AM
    • 5,952 Posts
    • 7,233 Thanks
    Jeff Bridges hair
    Rude? How am I being rude? Im answering your questions. I might be frustrated, but no way am I being rude to you guys. Look, I appreciate you taking your time to help me but jesus christ, to say Im being rude is a joke.
    Originally posted by Villan33
    No it isnt, in fact being abrupt as you put it yourself can also be construed as being rude to others.

    Myself and others have told you and yet you still dont act upon that advice.

    Go and have a cup of tea and get in touch with the police. Have you done this yet?
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
  • Villan33
    Just an update folks, finally 10 days after purchasing the paysafecard and numerous phone calls and e-mails later, I got this e-mail today:

    Dear Mr. XXXXXX,

    As we wrote on our email on 16.05.2013, we examined your case again and can confirm that due to a technical problem your paysafecard was already used before purchase. Therefore we are providing you with a new paysafecard in worth of GBP 100:

    PIN: XXXXXXXXXXXXXXXX
    Serial number: XXXXXX

    We would like to apologize for this misunderstanding and inconvenience.

    If you would like a refund instead of the replacement PIN, please confirm this in a short e-mail replying to this email. We will then request a full refund worth GBP 100 and will block your replacement PIN. Please be aware that refunds via bank transfer are generally processed within 10 - 14 business days.

    Should you have further questions please do not hesitate to contact us.

    Kind regards

    Your paysafecard team

    They confirmed it was used 'before' I even purchased it which is what i was trying to find out all this time. I would just like to say thanks to the guys who took time out to respond on here and give me advice even though I was a bit abrupt. Thx again.
    • mattyprice4004
    • By mattyprice4004 21st May 13, 5:40 PM
    • 4,245 Posts
    • 3,913 Thanks
    mattyprice4004
    Excellent, thanks for updating us. `
  • tsave
    wow! I have never heard of something like that!
    Seems that the company is very helpful and competent! I mean it sucks that it even happened in the first place, but at least you got your money back and you were helped and treated with respect! That is always a plus.
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