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  • FIRST POST
    • d_rok69
    • By d_rok69 21st Oct 19, 10:08 PM
    • 63Posts
    • 24Thanks
    d_rok69
    Barclays merchant control not working
    • #1
    • 21st Oct 19, 10:08 PM
    Barclays merchant control not working 21st Oct 19 at 10:08 PM
    I played bingo on a gambling website at the weekend and I spent more than I thought. Itís actually the first time Iíve tried it and thought itís too easy to spend money and a bit dangerous so I seen on my Barclays Bank app you canít turn off payments to certain merchants including any gambling transactions.

    I went into the controls and switched the toggle to ďonĒ thinking it turns the block on but I just happened to look again tonight and just to confuse us all itís states if you donít want transactions turn the control to ďoffĒ. I switched it to on which meant it was previously off meaning no transactions should go through.

    Has anyone else had issues with this? Should Barclays refund the money as the transactions should be blocked. (Itís not actually about a refund as I did spend the money it just shouldnít have went through)

    If this has happened to anyone else how did you resolve the issue
Page 1
    • Gary_Dexter
    • By Gary_Dexter 21st Oct 19, 10:32 PM
    • 6,882 Posts
    • 4,576 Thanks
    Gary_Dexter
    • #2
    • 21st Oct 19, 10:32 PM
    • #2
    • 21st Oct 19, 10:32 PM
    No why would they refund money you knowingly and willingly spent?
    • Ben8282
    • By Ben8282 22nd Oct 19, 1:23 AM
    • 3,995 Posts
    • 2,179 Thanks
    Ben8282
    • #3
    • 22nd Oct 19, 1:23 AM
    • #3
    • 22nd Oct 19, 1:23 AM
    I have a friend who plays bingo online and am aware that in order to load the money it requires you to specifically make the deposit and enter your CVV number each time even for a stored card. So I can't really see how you could have spent more than you thought. It is your responsibility to spend responsibly and not Barclays responsibility to prevent you.
    • boo_star
    • By boo_star 22nd Oct 19, 3:00 AM
    • 2,838 Posts
    • 2,181 Thanks
    boo_star
    • #4
    • 22nd Oct 19, 3:00 AM
    • #4
    • 22nd Oct 19, 3:00 AM
    Should Barclays refund the money as the transactions should be blocked.
    Originally posted by d_rok69
    No. You're an adult (I hope.)

    Take responsibility for your actions.
    • camelot1971
    • By camelot1971 22nd Oct 19, 11:17 AM
    • 1,107 Posts
    • 1,735 Thanks
    camelot1971
    • #5
    • 22nd Oct 19, 11:17 AM
    • #5
    • 22nd Oct 19, 11:17 AM
    I played bingo on a gambling website at the weekend and I spent more than I thought. Itís actually the first time Iíve tried it and thought itís too easy to spend money and a bit dangerous so I seen on my Barclays Bank app you canít turn off payments to certain merchants including any gambling transactions.

    I went into the controls and switched the toggle to ďonĒ thinking it turns the block on but I just happened to look again tonight and just to confuse us all itís states if you donít want transactions turn the control to ďoffĒ. I switched it to on which meant it was previously off meaning no transactions should go through.

    Has anyone else had issues with this? Should Barclays refund the money as the transactions should be blocked. (Itís not actually about a refund as I did spend the money it just shouldnít have went through)

    If this has happened to anyone else how did you resolve the issue
    Originally posted by d_rok69
    And if Barclays had blocked them, you would no doubt be on here, posting how outraged you are that they blocked you from spending your own money!
    • born again
    • By born again 22nd Oct 19, 11:18 AM
    • 626 Posts
    • 324 Thanks
    born again
    • #6
    • 22nd Oct 19, 11:18 AM
    • #6
    • 22nd Oct 19, 11:18 AM
    So it was OFF to stop gambling transactions and you turned it on to stop further transactions.

    So how did you manage to "Spend more than you thought" When it was already OFF?

    You will also have to remember if you set it to stop further payments the same day you make the transactions.
    They will still debit as they have already been authorised.

    It will only stop anything you try to make afterwards.
    • sillyhilly
    • By sillyhilly 22nd Oct 19, 12:07 PM
    • 172 Posts
    • 237 Thanks
    sillyhilly
    • #7
    • 22nd Oct 19, 12:07 PM
    • #7
    • 22nd Oct 19, 12:07 PM
    So in summary.

    You gambled money. Lost more than you can afford / wanted to spend. Want this money returned.

    Good luck with that one... Although it appears your luck is in short supply!
    • jonesMUFCforever
    • By jonesMUFCforever 22nd Oct 19, 10:23 PM
    • 26,188 Posts
    • 13,355 Thanks
    jonesMUFCforever
    • #8
    • 22nd Oct 19, 10:23 PM
    • #8
    • 22nd Oct 19, 10:23 PM
    I know of one bank that has this feature - but when unfreezing it takes 48 hours to take effect - just in case you fall off the wagon and gives you time to think if you actually want to gamble more.
    What goes around - comes around
    give lots and you will always receive lots
    • Ergates
    • By Ergates 23rd Oct 19, 12:17 AM
    • 672 Posts
    • 914 Thanks
    Ergates
    • #9
    • 23rd Oct 19, 12:17 AM
    • #9
    • 23rd Oct 19, 12:17 AM
    I played bingo on a gambling website at the weekend and I spent more than I thought. Itís actually the first time Iíve tried it and thought itís too easy to spend money and a bit dangerous so I seen on my Barclays Bank app you canít turn off payments to certain merchants including any gambling transactions.

    I went into the controls and switched the toggle to ďonĒ thinking it turns the block on but I just happened to look again tonight and just to confuse us all itís states if you donít want transactions turn the control to ďoffĒ. I switched it to on which meant it was previously off meaning no transactions should go through.

    Has anyone else had issues with this? Should Barclays refund the money as the transactions should be blocked. (Itís not actually about a refund as I did spend the money it just shouldnít have went through)

    If this has happened to anyone else how did you resolve the issue
    Originally posted by d_rok69
    It wasn't set to OFF before you set it to ON, it was in it's starting state, which is to have no state (i.e. neither ON nor OFF). This will have the same effect as ON - as it won't block any merchants. Think of a toggle switch that can be set to on or off, but when you first take it out of the box the switch is actually sitting in the middle.

    Imagine how annoying it would be if your card had a default setting to block certain merchants, without you asking it to, that you had to go and fart around in their website to turn off.
    • boo_star
    • By boo_star 23rd Oct 19, 1:29 AM
    • 2,838 Posts
    • 2,181 Thanks
    boo_star
    It wasn't set to OFF before you set it to ON, it was in it's starting state, which is to have no state (i.e. neither ON nor OFF). This will have the same effect as ON - as it won't block any merchants. Think of a toggle switch that can be set to on or off, but when you first take it out of the box the switch is actually sitting in the middle.

    Imagine how annoying it would be if your card had a default setting to block certain merchants, without you asking it to, that you had to go and fart around in their website to turn off.
    Originally posted by Ergates
    Compensation, no doubt.

    £250 or I go to the FOS an it'll cost you £550?

    We used to call that blackmail. It's now "consumer rights"
    • Flobberchops
    • By Flobberchops 27th Oct 19, 1:26 PM
    • 1,215 Posts
    • 1,119 Thanks
    Flobberchops
    The app very clearly says what each toggle state means. No need to guess.


    Will Barclays refund you money you chose to spend? Not a snowball's chance.
    I work for a UK bank, but any comments made on this forum are solely my personal opinion. Caveat Emptor!
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