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    • venomx
    • By venomx 21st Oct 19, 7:29 PM
    • 454Posts
    • 39Thanks
    Robin Hood Electric - Money Not Taken
    • #1
    • 21st Oct 19, 7:29 PM
    Robin Hood Electric - Money Not Taken 21st Oct 19 at 7:29 PM
    Changed my bank details for direct debit last month and its listed in my online banking so i know i entered the right details.

    Bill was supposed to come out last week and didn't. SO just phoned them up and they said they havent even tried taking the money and its something to do with the fact I changed my DD details late in the month and was advised to pay manually via card which i have now done.
    Also aparrently next month it will come out by itself fine

    Has this ever happened to anyone else ?
Page 1
    • Gerry1
    • By Gerry1 21st Oct 19, 8:18 PM
    • 704 Posts
    • 444 Thanks
    • #2
    • 21st Oct 19, 8:18 PM
    • #2
    • 21st Oct 19, 8:18 PM
    Yes, I changed a credit card DD to keep a bank happy that required 2DDs to qualify for rewards and the same thing happened.

    DDs are a bit clunky and the systems aren't very customer friendly. They treat it as a cancellation and a new DD.
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