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  • FIRST POST
    • Former MSE Andrea
    • By Former MSE Andrea 27th Mar 13, 1:23 PM
    • 9,418Posts
    • 22,339Thanks
    Former MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 1:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 1:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by Former MSE Andrea; 27-10-2015 at 8:51 AM.
    Could you do with a Money Makeover?


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Page 232
    • Leanmean
    • By Leanmean 16th Oct 19, 10:53 PM
    • 1 Posts
    • 0 Thanks
    Leanmean
    30th July: Made a purchase through TCB
    7th August: Made a claim, as it hadn't tracked
    14th October: Claim updated and is now "confirmed"
    15th October: Made an HCB claim to match Quidco
    16th October: HCB claim declined "Reason: Claim has not been submitted within 4 weeks of purchase."

    Topcashback's terms for HCP state "Your claim must be submitted within 4 weeks of the transaction showing in your account."



    Can a rep please sort this out?
  • TopCashBack Company Representative
    Hey everyone,

    @JustAnotherSaver =- The best thing to advise is when wanting to earn cashback; to open your browser from fresh. Clear cookies. Search the retailer and then click through with no other interventions or other tabs etc open.

    @Leanmean - The HCG can be resolved through support ticket or claim after this time, it is easier for us to process however if you do have a screenshot of either the page itself or a message confirming the rate for the day the purchase was made.

    Happy to look at this for you if you email me also (mse@topcashback.co.uk)

    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Marvel1
    • By Marvel1 18th Oct 19, 4:52 AM
    • 4,429 Posts
    • 4,975 Thanks
    Marvel1

    @Marvel1 please email me at mse@topcashback.co.uk and I will investigate this thoroughly for you.

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    Hi,.

    I sent an email the 9th October, do you have an update please?

    Cheers
    • JustAnotherSaver
    • By JustAnotherSaver 18th Oct 19, 6:19 PM
    • 4,093 Posts
    • 705 Thanks
    JustAnotherSaver
    Regards AA Savings:


    My mother
    My brother
    My sister
    My wife
    and myself


    opened AA Savings accounts via you at the end of June and beginning of July. All within a day of each other.


    As of 18th September the status on my accounts were declined and confirmed. I've appealed the declined which is still ongoing.
    My sisters had both paid out
    My brothers and mothers both remain confirmed.



    As a month has passed since then, are you able to comment why when the accounts were opened within a day of each other, most still remain confirmed but not payable a month after some of them became payable?


    For the record, the criteria for the accounts were met in each case.

  • TopCashBack Company Representative
    Hey everyone,

    @Marvel1 – I can confirm I have replied to you today about this.

    @JustAnotherSaver - The reason these remain confirmed and not payable is because the invoice has not been paid or passed over to us.

    Purchases like this do tend to take a few months, rather than a couple of weeks because the retailer needs to ensure you have made a genuine purchase and not just created this, to pay out the cashback and then do a runner basically.

    However, now the checks have been done and this has been marked as confirmed as soon as that money gets passed down to us, we can then pass this to you. All being well it won’t be long for this to happen.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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