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  • FIRST POST
    • Daz2009
    • By Daz2009 17th Oct 19, 5:41 PM
    • 961Posts
    • 345Thanks
    Daz2009
    How to cancel Virgin media ?
    • #1
    • 17th Oct 19, 5:41 PM
    How to cancel Virgin media ? 17th Oct 19 at 5:41 PM
    My broadband/tv package contract is up in a month so phone up to see what they would offer.Took 15 minutes on hold to get to speak to someone,no deal offered so I asked to cancel.I was then cut off.
    Rang back,a further 20 minutes on hold and still couldn't get to speak to someone so gave up.
    Is there an alternative way ?
    I seem to recall I tried the online chat once and they said the only was is to phone up.
    How can you when they don't answer or when they do they cut you off ?

    I just did a quick google and some people on twitter reckon they've been on hold for 3 hours !!!
    Last edited by Daz2009; 17-10-2019 at 5:53 PM.
Page 1
    • AndyPK
    • By AndyPK 17th Oct 19, 6:32 PM
    • 4,029 Posts
    • 1,174 Thanks
    AndyPK
    • #2
    • 17th Oct 19, 6:32 PM
    • #2
    • 17th Oct 19, 6:32 PM
    I don't have a problem cancelling. (well providing 30 days notice for disconnection).

    An alternative method is to write a letter
    • Moneyineptitude
    • By Moneyineptitude 17th Oct 19, 6:59 PM
    • 24,900 Posts
    • 14,416 Thanks
    Moneyineptitude
    • #3
    • 17th Oct 19, 6:59 PM
    • #3
    • 17th Oct 19, 6:59 PM
    Online chat?
    • donnac2558
    • By donnac2558 18th Oct 19, 4:57 PM
    • 2,836 Posts
    • 2,587 Thanks
    donnac2558
    • #4
    • 18th Oct 19, 4:57 PM
    • #4
    • 18th Oct 19, 4:57 PM
    Virgin do not have online chat.
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