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  • FIRST POST
    • confused-dot
    • By confused-dot 18th Oct 19, 2:00 PM
    • 4Posts
    • 5Thanks
    confused-dot
    Refused written confirmation of car insurance auto-renewal cancellation.
    • #1
    • 18th Oct 19, 2:00 PM
    Refused written confirmation of car insurance auto-renewal cancellation. 18th Oct 19 at 2:00 PM
    I recently received my LV= renewal email quotation for our car insurance and found I could save 70 by moving to another mainstream insurer - and get better cover into the bargain. Nothing new there then.

    The renewal email from LV= stated that they would auto-renew the policy if I did not notify them of cancellation and the only option to do that was by phone.

    On phoning LV=, and finally getting to speak to a real live agent, I said I wanted to cancel the policy. After a few questions, she stated the renewal had now been cancelled. Naturally, I asked for their email confirmation of the renewal cancellation but she replied, 'we can not do that'. I objected by saying that without written confirmation of my cancellation they could, if they wished, deny that I had ever phoned them! No dice, flat out refusal of email confirmation.

    This is the second time this year I have been refused email confirmation of a cancellation phone call, the previous occasion being the nigh on impossible task of cancelling my EE mobile contract.

    I think customers need to be more challenging about such one-sided, highhanded treatment by major service providers. Anyone else had the same problems?
Page 1
    • soulsaver
    • By soulsaver 18th Oct 19, 2:52 PM
    • 2,545 Posts
    • 1,266 Thanks
    soulsaver
    • #2
    • 18th Oct 19, 2:52 PM
    • #2
    • 18th Oct 19, 2:52 PM
    Make a contemporaneous note of the time of cancellation conversation and who you talked to.

    If you're still worried email a confirmation to LV, ref the time & name of their agent.

    Did you not get a communique saying you've not renewed, you're no longer insured with us, you're obliged to have cover etc.?
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