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    • kuepper
    • By kuepper 9th Oct 19, 9:04 PM
    • 762Posts
    • 121Thanks
    Oyster card top up issue
    • #1
    • 9th Oct 19, 9:04 PM
    Oyster card top up issue 9th Oct 19 at 9:04 PM
    I'm coming to London on an occasional visit in a couple of weeks and so after an arduous navigation of the TFL site I topped up my Oyster card online. I then got a message saying I had to 'collect' the top up by (I think)16 October on a London card reader but I won't be there til 20 October! It added that if I didn't collect I'd be given an automatic refund - so annoyingly I'll have to go through the same rigmorole again. What a crazy system - why can't it just add it ? and why didn't it warn you about the way it worked before you started the top-up process

    To avoid this in future is it better going contactless or are there issues with that too?
Page 2
    • Mr_Singleton
    • By Mr_Singleton 16th Oct 19, 6:55 PM
    • 1,567 Posts
    • 2,484 Thanks
    Can you explain how you are incurring these multiple incomplete journeys that the vast majority of us do not suffer from.?
    Originally posted by Jumblebumble
    I went from my home underground station in zone 1 to Tottenham Hale. I touched out and the gates opened. I then touched in and the gates opened 30 seconds later onto the overground. I then touched out at Enfield Lock where I met a friend for a fast cycle to Cambridge.

    Image my surprise when next morning I find that I’ve been charged for 2 incomplete journeys. Called TFL who claimed that there was no touch out or in at Tottenham Hale. Of all the combinations of missed touch out/in’s the one I allegedly did just happened to be the one that maximised TFL revenue...... fancy that!

    Anyway bloke on the phone says he couldn’t give me refund of the £17ish max cash fare. I told him I’d used AndroidPay. He didn't quite get it at first so I told him I had gate receipts to PROVE I had touched out/in. Again he didn’t get it and actually told me that Google were trying to defraud TFL. Told him I would be taking it further and that as my receipts proved I did touch out/in and the only defrauding was being done by TFL. He put me on hold to speak to his manager. Came back and he’d been authorised to issue a refund this time as a gesture of good will. Yes, right!!!

    I still have the photo of the gate receipts and the TWO incomplete journeys charge.

    I currently make around 150 journeys a month..... 3 incomplete journeys is nothing as the £100,000,000’s of money TFL has charged for them proves.
    Last edited by Mr_Singleton; 16-10-2019 at 7:07 PM.
    • Mr_Singleton
    • By Mr_Singleton 16th Oct 19, 7:02 PM
    • 1,567 Posts
    • 2,484 Thanks
    No idea what you mean here. 100% of times I've asked for a refund (their fault or my fault), I've been given a refund, no quibble. Do you perhaps have a higher than average rate of failing to tap in/out? Perhaps they have reason to suspect you're trying to fiddle the system so that's why you seem to have so much trouble getting refunds.
    Originally posted by rach_k
    So you admit that TFL has got it wrong on 50% of incomplete journeys occasions.... interesting or should I say at £10.50 very profitable that!

    Using an OysterCard means I virtually never get incomplete journeys. If I donít have an OysterCard then AndroidPay gives gate receipts so a refund is guaranteed.
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