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  • FIRST POST
    • YKay
    • By YKay 16th Sep 19, 6:20 PM
    • 736Posts
    • 638Thanks
    YKay
    Cancelling Gym Contract
    • #1
    • 16th Sep 19, 6:20 PM
    Cancelling Gym Contract 16th Sep 19 at 6:20 PM
    I joined up to DW Fitness over the phone as to what I believe was a rolling contract (so I can cancel at any time).

    I tried to call up to give my months notice and they are now telling me it was a 12 month contract I signed up too. I asked what consent I gave them and they said they sent me my contract via email.

    I never received an email from them, and even if I did I certainly didn't reply to it, accepting any form of contract.

    At no stage any paper work was signed by myself, or any forms being completing online etc, it was all through the phone.

    Iv'e asked them to trace the phone call but I doubt I will have any luck as it was over 6 months ago.

    What are my rights in regards to this?
Page 1
    • Moneyineptitude
    • By Moneyineptitude 16th Sep 19, 7:14 PM
    • 24,906 Posts
    • 14,422 Thanks
    Moneyineptitude
    • #2
    • 16th Sep 19, 7:14 PM
    • #2
    • 16th Sep 19, 7:14 PM
    What are my rights in regards to this?
    Originally posted by YKay
    You have the right to discover exactly what you agreed to, not what you simply assumed you agreed to.

    If you agreed to a 12 month contract, this will be reflected in the price you paid which was likely a special deal.

    I doubt you complaining you received no E-mail contract will wash six months on.

    Why didn't you demand a copy of the contract at the start?

    In my experience, only Council run gyms have the kind of rolling contracts you describe, private gyms are well known for long contract terms...
    • YKay
    • By YKay 17th Sep 19, 7:49 PM
    • 736 Posts
    • 638 Thanks
    YKay
    • #3
    • 17th Sep 19, 7:49 PM
    • #3
    • 17th Sep 19, 7:49 PM
    If you agreed to a 12 month contract, this will be reflected in the price you paid which was likely a special deal.
    Originally posted by Moneyineptitude
    I didn't know the standard price compared to the fixed term contract price at the time, I just signed up to what I thought was a rolling monthly contract.

    Why didn't you demand a copy of the contract at the start?
    Originally posted by Moneyineptitude
    I wouldn't have with a rolling contract, as i'd expect to cancel when I want too.

    Any others opinions on this? It's my word against theirs. Nothing was signed or agreed by myself.
    Last edited by YKay; 17-09-2019 at 8:56 PM.
    • Moneyineptitude
    • By Moneyineptitude 17th Sep 19, 11:02 PM
    • 24,906 Posts
    • 14,422 Thanks
    Moneyineptitude
    • #4
    • 17th Sep 19, 11:02 PM
    • #4
    • 17th Sep 19, 11:02 PM
    It's my word against theirs.
    Originally posted by YKay
    Exactly.

    However, you've paid the fees you apparently never signed your agreement to for half a year...
    • YKay
    • By YKay 17th Sep 19, 11:53 PM
    • 736 Posts
    • 638 Thanks
    YKay
    • #5
    • 17th Sep 19, 11:53 PM
    • #5
    • 17th Sep 19, 11:53 PM
    Exactly.

    However, you've paid the fees you apparently never signed your agreement to for half a year...
    Originally posted by Moneyineptitude
    ... As a rolling contract, of course I did?
    • DCFC79
    • By DCFC79 18th Sep 19, 8:30 AM
    • 35,241 Posts
    • 22,247 Thanks
    DCFC79
    • #6
    • 18th Sep 19, 8:30 AM
    • #6
    • 18th Sep 19, 8:30 AM
    I believe as you've paid the fees for that long its accepted that your happy with the contract.

    Why not just make use of the contract.
    • susanbraintree
    • By susanbraintree 15th Oct 19, 1:39 PM
    • 9 Posts
    • 4 Thanks
    susanbraintree
    • #7
    • 15th Oct 19, 1:39 PM
    • #7
    • 15th Oct 19, 1:39 PM
    I much prefer to PAYG when it comes to gyms. Even though it isn't cheap (7.50 at my local centre) I do find that get more out of each session compared to when I was flogging 44/month, forcing myself to go when I didn't feel that motivated.
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