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  • FIRST POST
    • davidgibbons
    • By davidgibbons 3rd Oct 19, 4:49 PM
    • 7Posts
    • 1Thanks
    davidgibbons
    Truth
    • #1
    • 3rd Oct 19, 4:49 PM
    Truth 3rd Oct 19 at 4:49 PM
    Hi
    I did my own PPI Claims using the Which consumer rights assistant or the assistant on the moneysavingexpert website.
    I have had many rejections and for the few I have had a response from, my refunds are of the order of amounts like 1.62.
    My question is, how do I know and trust that the banks are fully investigating my case, including Plevin, how do I know they are refunding me the truthful and correct amount.
    I feel they could just say anything to me. Is there a way I can check? They don't show actual records or calculations they have made.
    Hope you can advise. Thank you. Dave
Page 1
    • zx81
    • By zx81 3rd Oct 19, 4:56 PM
    • 24,155 Posts
    • 26,877 Thanks
    zx81
    • #2
    • 3rd Oct 19, 4:56 PM
    • #2
    • 3rd Oct 19, 4:56 PM
    If you don't believe them, you can provide your own evidence.

    Otherwise, it will be correct, based on the records they have. Your uphold letter will show how the amount has been arrived at.
    • SonOf
    • By SonOf 3rd Oct 19, 5:23 PM
    • 1,786 Posts
    • 2,042 Thanks
    SonOf
    • #3
    • 3rd Oct 19, 5:23 PM
    • #3
    • 3rd Oct 19, 5:23 PM
    My question is, how do I know and trust that the banks are fully investigating my case, including Plevin, how do I know they are refunding me the truthful and correct amount.
    How do the banks know you are telling the truth in your complaint?

    If you lie, there is no comeback on you. If the banks lie, they get fined millions.

    I feel they could just say anything to me. Is there a way I can check?
    Yes. You compare it to your own records.

    They don't show actual records or calculations they have made.
    They dont need to show the calculation as the method is defined by the regulator. They do show the figures used for each bit though (e.g. premium paid, interest etc).
    • DAKOTA45
    • By DAKOTA45 8th Oct 19, 12:42 PM
    • 586 Posts
    • 67 Thanks
    DAKOTA45
    • #4
    • 8th Oct 19, 12:42 PM
    • #4
    • 8th Oct 19, 12:42 PM
    Sorry to jump in... HSBC told me I had 300 PPI refund, but showed no figures as to how the amount had been arrived at... I know that they keep historical information as I was successful with a 30 year old claim, (but only after producing my own documents & where they initially denied the account had PPI attached), I requested this information via SAR but they didn't respond. I've had several very large loans from this bank so although this figure may be correct, it could also be wrong, but if they won't show any details, there's no way of knowing unless you have kept your paperwork. Yes, I honestly believe banks will try and hold on to the money set aside for refunds! Off to the Ombudsman now.
    • SonOf
    • By SonOf 8th Oct 19, 1:42 PM
    • 1,786 Posts
    • 2,042 Thanks
    SonOf
    • #5
    • 8th Oct 19, 1:42 PM
    • #5
    • 8th Oct 19, 1:42 PM
    Yes, I honestly believe banks will try and hold on to the money set aside for refunds!
    Then you should go to the police with your evidence as you alleging fraud.
    • The_squirrell
    • By The_squirrell 8th Oct 19, 2:34 PM
    • 175 Posts
    • 321 Thanks
    The_squirrell
    • #6
    • 8th Oct 19, 2:34 PM
    • #6
    • 8th Oct 19, 2:34 PM
    "I know that they keep historical information as I was successful with a 30 year old claim, (but only after producing my own documents & where they initially denied the account had PPI attached)"


    It sounds as if they don't keep documents going back 30 years, as you needed to provide the details. Did they deny, or say that they were unable to tell?
    I work in Data Protection and spend my days dealing with CMC's. Only here trying to help!!
    • AnotherJoe
    • By AnotherJoe 9th Oct 19, 7:35 AM
    • 16,269 Posts
    • 19,525 Thanks
    AnotherJoe
    • #7
    • 9th Oct 19, 7:35 AM
    • #7
    • 9th Oct 19, 7:35 AM
    . I know that they keep historical information as I was successful with a 30 year old claim, (but only after producing my own documents & where they initially denied the account had PPI attached).
    Originally posted by DAKOTA45
    I suspect they didn't deny you had PPI but instead said they had no record you had it, which is very different. Their change of mind after you produced some documents indicates they didn't have records, and they paid up after they saw yours, which they took on trust (you could have created them in Word after all)
    Please dont criticise my spelling. It's excellent. Its my typing that's bad.
    • DAKOTA45
    • By DAKOTA45 9th Oct 19, 2:57 PM
    • 586 Posts
    • 67 Thanks
    DAKOTA45
    • #8
    • 9th Oct 19, 2:57 PM
    • #8
    • 9th Oct 19, 2:57 PM
    "I know that they keep historical information as I was successful with a 30 year old claim, (but only after producing my own documents & where they initially denied the account had PPI attached)"


    It sounds as if they don't keep documents going back 30 years, as you needed to provide the details. Did they deny, or say that they were unable to tell?
    Originally posted by The_squirrell
    They said they couldn't find any evidence of a loan... then when I found the agreement, they were able to magic up some screen shots which showed the loan was paid up 2 years early, therefore they didn't need to refund PPI for the whole term!
    • DAKOTA45
    • By DAKOTA45 9th Oct 19, 2:59 PM
    • 586 Posts
    • 67 Thanks
    DAKOTA45
    • #9
    • 9th Oct 19, 2:59 PM
    • #9
    • 9th Oct 19, 2:59 PM
    Then you should go to the police with your evidence as you alleging fraud.
    Originally posted by SonOf
    Yes... and HSBC has never been accused of any wrongdoing before, have they...Hmmm!!
    • SonOf
    • By SonOf 9th Oct 19, 4:15 PM
    • 1,786 Posts
    • 2,042 Thanks
    SonOf
    They said they couldn't find any evidence of a loan... then when I found the agreement, they were able to magic up some screen shots which showed the loan was paid up 2 years early, therefore they didn't need to refund PPI for the whole term!
    Providing them evidence will help locate records that are not on a relevant filing system. Nothing unusual here.

    Yes... and HSBC has never been accused of any wrongdoing before, have they...Hmmm!!
    10 years ago, you would have a point. Nowadays, the culture is much better.
    • DAKOTA45
    • By DAKOTA45 10th Oct 19, 9:08 AM
    • 586 Posts
    • 67 Thanks
    DAKOTA45
    What gets to me is the bare faced denial that there was ever any agreement, even when you've sent them proof...
    I still had to involve the Ombudsman to resolve the unfair PPI (in my favour)...
    I'm about to start again... just filling in the forms from the FO. *sigh*
    • davidgibbons
    • By davidgibbons 10th Oct 19, 11:37 AM
    • 7 Posts
    • 1 Thanks
    davidgibbons
    Sonof, the whole PPI scandal is based around decades of fraud. Are you really that naive?
    • The_squirrell
    • By The_squirrell 10th Oct 19, 11:58 AM
    • 175 Posts
    • 321 Thanks
    The_squirrell
    Sonof, the whole PPI scandal is based around decades of fraud. Are you really that naive?
    Originally posted by davidgibbons

    That's a brave question to ask and I am sure that you will receive a direct response shortly. Naive is certainly not a word that I would associate with the person in question however, which is evidenced by their number of posts and level of thanks received.
    I work in Data Protection and spend my days dealing with CMC's. Only here trying to help!!
    • SonOf
    • By SonOf 10th Oct 19, 1:59 PM
    • 1,786 Posts
    • 2,042 Thanks
    SonOf
    Sonof, the whole PPI scandal is based around decades of fraud. Are you really that naive?
    You mean consumer fraud or bank fraud?
    Are you referring to the issue where half of all PPI complaints made are "fraudulent" (using your word). i.e. where the consumer make allegations of wrongdoing where no PPI existed.

    The PPI issue was certainly widespread and reflected the culture at the time. However, you would have be naive to assume that every PPI sold was a missale and that consumers haven't taken advantage of it.

    Like most things, there are shades of grey. It's not black and white.
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