TopCashBack new thread HELP PLEASE !

marialionza
marialionza Posts: 7,025 Forumite
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in Compers chat corner
I can't find where to ask questions about TopCashBack so I opened a new thread.
Received a WEM saying I won a considerable amount, called a number and they said to answer the email. I did.
Got an answer it is an unmonitored email.
Has anyone reached this point?

HELP PLEASE !
Thanks to those who help us to win !
<3
«134

Comments

  • thingamaBob
    thingamaBob Posts: 21,232 Forumite
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    Where did you get the number to ring? TCB don't normally give out phone numbers.
    Have you tried ringing the number again and telling them that the email address given isn't monitored and doesn't accept incoming mail?

    Which competition was the win supposed to relate to?

    If you log in to TCB and click on "Account", then click on "Customer Care", then raise and submit a "Support Ticket" using "Other" as a category. Give as much detail as possible such as email date, where it was from, who it was from etc.
  • One-Eye
    One-Eye Posts: 66,436 Forumite
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    It's some time since I won with TCB, but I vaguely remember that they had already raised a support ticket in my account, to which I had to reply to claim the prize.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,184 Organisation Representative
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    Hey marialionza,

    We come across your post and wanted to help you out. Normally when you win competitions from us, you get an email which links to a support ticket. That support ticket is what you need to reply to and if this is the case you can find it here: https://www.topcashback.co.uk/account/enquiries/tickets/open

    If however, you would like me to look into this can you forward across the message to mse@topcashback.co.uk so I can investigate it for you? :)

    For future reference, our main question and answer thread on MSE can be found here: https://forums.moneysavingexpert.com/showthread.php?t=4519857&page=211#topofpage

    Best wishes,
    Matt
    “Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • marialionza
    marialionza Posts: 7,025 Forumite
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    TopCashBack_Company_Representative wrote: »
    Hey marialionza,

    We come across your post and wanted to help you out. Normally when you win competitions from us, you get an email which links to a support ticket. That support ticket is what you need to reply to and if this is the case you can find it here: https://www.topcashback.co.uk/account/enquiries/tickets/open

    If however, you would like me to look into this can you forward across the message to mse@topcashback.co.uk so I can investigate it for you? :)

    For future reference, our main question and answer thread on MSE can be found here: https://forums.moneysavingexpert.com/showthread.php?t=4519857&page=211#topofpage

    Best wishes,
    Matt

    I reply to the email that was sent to me and bounced back saying:
    " Thanks for your email, unfortunately it's been received by an
    unmonitored email box."
    Today I sent another email to the same address and no answer received.

    Now, what is the "support ticket" ?
    Thanks to those who help us to win !
    <3
  • mjm3346
    mjm3346 Posts: 46,889 Forumite
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    marialionza wrote: »
    I reply to the email that was sent to me and bounced back saying:
    " Thanks for your email, unfortunately it's been received by an
    unmonitored email box."
    Today I sent another email to the same address and no answer received.

    Now, what is the "support ticket" ?

    You do not reply to the e-mail from them - Click on the first link in the post you have quoted and it should take you to the "support ticket" part of your account (you may need to login to your TCB account)
  • marialionza
    marialionza Posts: 7,025 Forumite
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    mjm3346 wrote: »
    You do not reply to the e-mail from them - Click on the first link in the post you have quoted and it should take you to the "support ticket" part of your account (you may need to login to your TCB account)

    The email I first received has as a first email an unsubscribe link, as a second email Privacy Policy.
    Neither to be touch atm.
    Thanks to those who help us to win !
    <3
  • ikkle87
    ikkle87 Posts: 8,449 Forumite
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    marialionza wrote: »
    The email I first received has as a first email an unsubscribe link, as a second email Privacy Policy.
    Neither to be touch atm.

    Not the link in the email, the link in the post above

    https://www.topcashback.co.uk/account/enquiries/tickets/open
    You never know how strong you are until being strong is the only choice you have.

    xx Mama to a gorgeous Cranio Baby xx
  • marialionza
    marialionza Posts: 7,025 Forumite
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    ikkle87 wrote: »
    Not the link in the email, the link in the post above

    https://www.topcashback.co.uk/account/enquiries/tickets/open

    I've sent a msg from the link you gave me.
    Let's wait.
    I'll get back screaming if it is not answered.
    Thanks for your patience.
    I've never paid attention to TCB and rarely entered anything.
    Don't understand much.
    Thanks to those who help us to win !
    <3
  • JayJay1874
    JayJay1874 Posts: 60 Forumite
    marialionza wrote: »
    I've sent a msg from the link you gave me.
    Let's wait.
    I'll get back screaming if it is not answered.
    Thanks for your patience.
    I've never paid attention to TCB and rarely entered anything.
    Don't understand much.

    Did you forward the original email to the top cashback representative like they requested? Forward it to mse@topcashback.co.uk
  • marialionza
    marialionza Posts: 7,025 Forumite
    Name Dropper Photogenic First Post First Anniversary
    JayJay1874 wrote: »
    Did you forward the original email to the top cashback representative like they requested? Forward it to mse@topcashback.co.uk

    I didn't. Everything has been solved, so I hope. But I will so the person does not wait in vain.
    Thanks for the concern.
    Thanks to those who help us to win !
    <3
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