Flight delay and cancellation compensation, Tui/Thomson ONLY

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Comments

  • theox09
    theox09 Posts: 1 Newbie
    I am in the same boat- havent sent a letter of compliant yet. In your opinion is it better to bypass this and use resolver?

    7 hour delay 4th March too - and an airport change!
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
    Combo Breaker First Post
    Using Resolver just means you're giving your details to a third party, something we shouldn't do without good reason. Follow the guide above and go direct to the airline.
  • philng
    philng Posts: 801 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?
  • JPears
    JPears Posts: 5,086 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    From what you say it looks as though there is a valid claim.
    If they try to fob you off, get back on here.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Ganga
    Ganga Posts: 4,157 Forumite
    First Anniversary Name Dropper First Post
    Would help if you stated the flight times,date changed in relation to date of actual flight,who you are flying with etc.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
  • JPears
    JPears Posts: 5,086 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Yes please post all your details on the relevant airline thread, not a new personal thread. (it makes the board very cluttered and hinders regulars helping you)
    It is likely the airline are trying to fob you off, but without details we can't help.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Tyzap
    Tyzap Posts: 2,112 Forumite
    First Anniversary Combo Breaker
    One should always give the airline an opportunity to resolve the claim before escalating via a 3rd party.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • Tyzap
    Tyzap Posts: 2,112 Forumite
    First Anniversary Combo Breaker
    philng wrote: »
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?

    Hi,

    See the last few days worth of posts on the Jet2 thread which are also about weather related 'knock on' delays to other flights. Very relevant to your situation.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
    Combo Breaker First Post
    lou_lou_ wrote: »
    These are the flight details:

    Tenerife South Airport > Birmingham
    International Airport
    05/04/18 20:25 06/04/18 00:45 TOM7453

    The flight time now lands around 02.05 am and I would never have booked this holiday with this flight time. Regardless of the 1.5 hours difference

    What difference does landing at 2.05 rather than 0.45 make?

    What would you have done if the flight was slightly delayed based on the original times?

    An hour and a half is nothing!
  • JPears
    JPears Posts: 5,086 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Thomson thread please.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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