MSE News: TSB customers STILL unable to use online banking after weekend upgrade

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Comments

  • SharkMoney
    SharkMoney Posts: 186 Forumite
    First Anniversary First Post Name Dropper
    I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

    Can I get compensation?
  • eskbanker
    eskbanker Posts: 30,995 Forumite
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    SharkMoney wrote: »
    I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

    Can I get compensation?
    No.

    Unless you can demonstrate that payments haven't been applied (via statements, etc) then you haven't suffered any financial loss....
  • Doc_N
    Doc_N Posts: 8,268 Forumite
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    Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

    Nice little Christmas bonus!
  • Motormad
    Motormad Posts: 134 Forumite
    Doc_N wrote: »
    Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

    Nice little Christmas bonus!

    Letter arrived to day,nice £50 compo to be credited in December. Stand by your bank! Thank you TSB.
  • hollie.weimeraner
    hollie.weimeraner Posts: 2,147 Forumite
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    Motormad wrote: »
    Letter arrived to day,nice £50 compo to be credited in December. Stand by your bank! Thank you TSB.
    Same here but another £75 to go with the initial £75 😀
  • bigadaj
    bigadaj Posts: 11,531 Forumite
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    Doc_N wrote: »
    Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

    Nice little Christmas bonus!

    Or two........
  • beanielou
    beanielou Posts: 90,255 Ambassador
    Academoney Grad I'm a Volunteer Ambassador Mortgage-free Glee! Name Dropper
    OOh I hope so though I doubt it.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • tryin
    tryin Posts: 351 Forumite
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    edited 12 December 2019 at 10:21PM
    Tried to log in on Wednesday, when logged in it said on the screen 'You have no permissions for that operation'. Telling me the same thing now. Anyone else having problems?
  • 18cc
    18cc Posts: 2,120 Forumite
    TSB parent company have given up and ate going to outsource their entire operation to IBM at a cost of 1 billion....

    "TSB parent, Spain's Banco Sabadell, has signed a €1bn group deal with IBM to build and run its entire banking infrastructure via a private cloud among a raft of other services – the outage-hit UK arm has told The Register.

    The decade-long agreement will provide a much needed shot in the arm for Big Blue's hard pressed Global Technology Services (GST), and is designed to shore up TSB online banking services.

    The head of comms at TSB, Supreet Thomas told us the contract means "IBM will be the main provider around technology services and our cloud strategy", and confirmed the nine-figure valuation penned by Sabadell.

    She was unable to confirm the cost element for TSB, but estimated it at millions of pounds."
  • beanielou
    beanielou Posts: 90,255 Ambassador
    Academoney Grad I'm a Volunteer Ambassador Mortgage-free Glee! Name Dropper
    They are opening a new IT site in Edinburgh.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
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