Utilita Tariff Rates for ex Our Power customers?

I was due to switch to Our Power with THTC tariff just before they went bust and after receiving a welcome email from Utilita I was told I could not cancel the switch as it was outside the 14 day cooling off period, dah!. A week later, I was read a statement that I was not a Utility customer and still with SSE. I contacted SSE and they informed me that according to the National Database Utilita is supplying my electric, back to Utilita and they finally agreed I was their customer. I pressed them for tariff information and was told that they don't have a tariff for THTC meters, no surprise there, and I would stay on the agreed Our Power rates until 1st April and then they would set a new tariff. I requested this in writing as I have no confidence that I am getting the correct information from Utilita, I received an email from their Customer Set Up Team titled "sensitive" as follows:

"Hello,
This email is just to confirm that you are now a customer of Utilita energy. Your account is still in the registration process which should be complete by this afternoon.

Just so you know, you are not bound to a contract with Utilita energy and if you have any questions please contact are customer set up team on: 02381000181.
Thank you.

Looks like they don't want me as a customer as they can't or won't be setting up a THTC tariff. Will continue to chase for confirmation of my tariff from 31st January and probably switch back to a fixed tariff with SSE.

What was Ofgem thinking of when they transferred Our Power's customers to Utilita !!

Oh wow am on the phone to them now to try and find some information out.



First of all could not tell me what Tariff etc I am on, what paying per kWh, could only tell me no standing charges apply and the welcome pack will have all the information.



I said to the lady, so your computer system cannot tell me anything about my account and I am having to await for a letter to arrive to find such information out. She then put me on hold and informed me my Our Power Rates apply until 1st April and I will have to await the welcome pack to find out more


There computer says no!



Absolute joke tbh and this already has put me of the company

Hi bonus2010,


Yes she was very quick to mention the no standing charge and also explain to me what it means. Was mentioned a few times throughout the call.



Having done a quote on their website I am coming in at £33.37 more a year for my electricity. There appears to be two unit rates, one of 30.442p and 15.376p, no idea when they apply what they mean etc, no doubt the 30.442 applies 23 hours and 55 mins of the day and the other for the 5 min



But hey there is no standing charge!



The only company to be coming up cheaper than Our Power on these comparison sites, Energy Helpline Uswitch and moneysupermarket is a company called E, yet when I go directly to their site the cost jumps from an estimated £195 a year to £249.23 a year - £29.95 more than Our Power.


I have even looked at the MSE Cheap Energy Club again E is top there with Bulb a close 2nd at £258 a year



I believe I am on £227.60 a year for my electric, is hard to be precise as only with Our Power since October.


I am half thinking about Octopus Energy, I like the sound of their Super Green Octopus tariff, if it is 100% true, they thought of no carbon footprint electric appeals to me, Those poor polar bears. They are coming in at £219.15 per year which is cheaper than Our Power by £8.45 a year.


Sorry I have gone into one, I think I am talking myself through my options....