Amazon £5 off email

Result after e mailing Amazon.
From your e-mail, I'm sorry to hear that you've not received promotional credit of 5.00 GBP for downloading Music application on your device. We're sorry for any inconvenience caused by this.

This might have happened due to some technical issue.

I understand the inconvenience this situation has caused and on this occasion, I'd like to give you £5.00 promotional credit, for use towards your next Amazon.co.uk order.

Please note that this will only be visible when you place an order, it won't appear in the "Gift cards" section of Your Account

Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.

You can view the terms and conditions for promotional credit here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970

I hope this clarifies the situation. We look forward to seeing you again soon.

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Warmest regards,
Mohan Raj S
Amazon.co.uk