Buyer 5 hours away fragile item collection only....

Dark_Star · 1 October 2017 at 2:13PM

Afternoon

How much in fees will I lose from refunding £30 paypal payment please? I can't find a straight answer on the internet...

It was free insertion but I think I lose £3 ebay selling fee?

Paypal has already deducted about £1.28 but I have to refund £30....

I don't sell on Ebay much any more, & now I know why...listed several random items, all collection only as they are fragile & impossible to post.

Some someone 5 hours drive away has paid paypal for one of these items.

My listing states cash on collection in the title & twice in the listing in large bold letters...& states my county. So there was a slight clue that I'm not local & I don't want paypal...

I have sent a very polite email explaining fragile can't post blah blah but I need to refund the paypal payment.

Can I ask them to cancel the sale? Even though they have paid? Such a long time since I've sold anything & don't actually recall having to refund ...

I have already blocked this person from buying anything else..

Yes I have read the "sticky" but my brain is too frazzled to think straight at the moment.

All advice welcome.

Not fussed about a neg as I only sell every few years, & possibly this is the last time ever at this rate...

Thank you

soolin · 1 October 2017 at 2:44PM

If you cancel the sale using the reason 'problems with buyer's address' the refund goes back through paypal and all you lose is the 20p paypal fees.

If you have read the sticky about the problems of cash on collection then you will know that you can't insist on cash.
Has your buyer definitely said they can't collect as it might be that they have plans for collection. I once sold some extremely large paintings and someone who lived over 100 miles away dropped in to collect on their way back from holiday.

Dark_Star · 1 October 2017 at 3:06PM

I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

Buyer has not responded at all... not even asked for my address...

Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

Thankyou

soolin · 1 October 2017 at 3:13PM

Dark_Star wrote: »

I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

Buyer has not responded at all... not even asked for my address...

Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

Thankyou

I would not use the 'can't read' argument as ebay rely on the fact that sellers can read the terms and conditions that say buyers remain able to use paypal if they wish.

As for cancellation - you need to be on ebay to do that not paypal. If you follow my advice to cancel via the reason 'buyer's address' then you get a box saying that when you agree to refund the refund will be sent and the buyer contacted to agree to cancellation. In practice the refund automatically cancels the sale with no recourse to the buyer.

How long ago was the sale incidentally as it needs to be cancelled this way within 30 days, so if buyer is dragging their heels don't wait too long.

theonlywayisup · 1 October 2017 at 3:31PM

Dark_Star wrote: »

I know I can't INSIST on cash but other (local) buyers have turned up clutching the folding stuff so clearly they can read.

All my items are just not possible to post & I wouldn't even trust myself to walk to the end of the road without dropping them!

Buyer has not responded at all... not even asked for my address...

Paypal refund page just offers an invoice number & a message box - is the address issue on the next page?

We're not exactly a tourist area but I guess they could be visiting family/friends but wouldn't you have said that in an email/paypal message? They're over 300 miles away...

I have bought non local stuff (not 5 hours/300 miles away though) but always ensured that I can collect & assure the seller that I have transport & fit around their availability.

So I'd be down 20p & the ebay selling fee of possibly £3? If they can't collect/cancel sale then it's going to charity.

Thankyou

Your first post is hard to read because it is SO SPACED OUT! I don't often say that but on a phone I've lost the plot....

If you cancel as per soolin's suggested way, you will only lose the 20p Paypal transaction fee. You are reimbursed by eBay for the selling fee.

When was the sale, when did the buyer pay and have you actually heard from them?

forgotmyname · 1 October 2017 at 7:27PM

I sold an item on ebay and someone from Scotland bid on it, i thought no chance will they come that far for this item worth very little. But the guy turned up.

Seems he had bought a few items all around the UK and had a road trip planned to collect them all.

zerog · 3 October 2017 at 1:25PM

I (in London) have travelled to Scotland to collect an item before, by plane actually! This led to a rather lucrative relationship with the seller who had a lot of other items for sale, for which he avoided the ebay fee

Sadly nowadays our messages would probably get us both banned for trying to trade outside ebay...

jennyjj · 3 October 2017 at 4:40PM

zerog wrote: »

I (in London) have travelled to Scotland to collect an item before, by plane actually! This led to a rather lucrative relationship with the seller who had a lot of other items for sale, for which he avoided the ebay fee

Sadly nowadays our messages would probably get us both banned for trying to trade outside ebay...

What were you doing? Smuggling haggis into England? :rotfl:

Dark_Star · 3 October 2017 at 4:59PM

All now sorted bar whatever PayPal may charge for receiving & refunding for a cancelled sale.
Buyer did not realise we were so far away....
Thank you to those that were helpful; been a long time since I sold on EBay as these days I just buy...all in the name of moneysaving of course!

(I definitely was not offering haggis !)

soolin · 4 October 2017 at 10:33PM

Dark_Star wrote: »

All now sorted bar whatever PayPal may charge for receiving & refunding for a cancelled sale.
s !)

As per my post above.

Buyer 5 hours away fragile item collection only....

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